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On 23/07/2020 at 15:57, PAULCFC said:

So just took the plunge to vanlife!Iknow it's a bit yellow,but the kid's have some minnion stickers to go on it.....This is not our's still being converted,but you get the idea!

s-l1600 (2).jpg

Nice one mate, who is converting it out of interest?

 

I had one done by Jacks Shack in Leicester and they did a great job. Did end up selling it last year though as i was paying crazy money in finance, lucky I did at the time I did with Covid.

 

Loved having it though.

Edited by Costock_Fox
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10 hours ago, ajthefox said:

My only experience of an auto is a Mustang in the states in 2013.

 

Safe to say when you're trying to see how fast you can get to 100 on the highway in a rental, an automatic is a little bit annoying lol

 

 

Don't American automatics have kickdown like ours? 

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21 hours ago, Costock_Fox said:

Nice one mate, who is converting it out of interest?

 

I had one done by Jacks Shack in Leicester and they did a great job. Did end up selling it last year though as i was paying crazy money in finance, lucky I did at the time I did with Covid.

 

Loved having it though.

The campervan factory in Tewkesbury,an ex AA van.Pretty lucky at the moment as we have had a windfall,banks are paying no interest,so thought why not.And i've allways wanted a vw camper.:)Looked at Jacks Shack,brilliant vans but out of our price range.

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5 hours ago, PAULCFC said:

The campervan factory in Tewkesbury,an ex AA van.Pretty lucky at the moment as we have had a windfall,banks are paying no interest,so thought why not.And i've allways wanted a vw camper.:)Looked at Jacks Shack,brilliant vans but out of our price range.

Yeah it wasn’t cheap. You will have to show us the finished pics, jealous.

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Hi all, sorry but this will go on a bit but wondering if anybody can advise please.

On the 22nd July 2020 my daughter bought a 63 plate Ford KA from a dealer in Nottinghamshire.. We had viewed it a couple of days before and left a deposit and then transfered the money the day before we collected it so it was basically go there, collect the car and drive away. When we arrived the car was started whilst we were sorting the paperwork out, but we switched it off to give my daughter time to have a look around it. When we came to start it again the battery was flat. The owner came over and explained it would be because the car had been moved around on the forecourt and the boot etc would have been open. He started it with his booster pack but as we needed petrol we had to take this with us to a garage to fill up as we knew it would be very unlikely the car would start (which it didn't) We returned the pack and drove the 45 miles home and assumed once back the battery would have charged and everything would be good.

Once home the car was exactly the same (battery was dead) and my wife, who had followed us home, said the brake lights were not working correctly. I rang the garage and they apologised and told me to return the car to them and they would fit a new battery but obviously i pointed out how can i return the car if it wouldn't start. after 30 mins or so they rang me back and asked if i knew a local mechanic who could replace the battery and they would pay the bill. I know a local mechanic so he came up at 6;30pm to test the battery etc.. and order a new one. He started the car and and revved it up to see if the battery was charging. Whilst he was doing this he became aware of a ticking and at first thought it could be the water pump rattling but within 5 minutes he had diagnosed the gearbox was in a very bad condition and told us the car shouldn't be driven. I immediatley rang the mobile number for the garage and the chap who answered it was very abrupt (moaning he had just done  a 12 hour day and didn't need this tonight) I passed the phone to the mechanic for him to explain what he had found and the garage man told him he was there to fit a battery and not looking for other faults.

We were offered the chance to return the car for a full refund or get it repaired (the estimate from my mechanic was around £800 + VAT) The garage refused to pay this and then told us we needed to return the car for a refund, again i pointed out that the car would not start and i had been advised not to drive it. 

As it now stands the dealer is insisting they will not refund the money until the car is back on there forecourt and then it will take up to 14 days before we get our money back. However they have admitted to me (a lot of communication between ourselves is via text or whatsapp messages so i have proof of what they are saying) that there bank accounts have been frozen by 'Worldpay' and the only way they would be able to afford to pay us back is if they sell other stock to raise the funds. 

Obviously i'm insisting the car is not leaving my drive until the money is back in my account and it has now reached a stalemate. i have spoken to a couple of people more in the know than me and they are convinced they cannot have the car back until i have the money back , one has suggested contacting the RAC as it is an approved garage and had supposedly had a pre-delivery inspection carried out.

Thanks for the time in reading this and any help greatly appreciated

Nick

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I'd contact your bank, the RAC and the Financial Conduct Authority. 

 

Even though you didn't buy the car on finance, if the dealer offers this service, they'll be regulated by the FCA.

 

They'll soon find your money with the threat of that over their head.

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1 hour ago, tom27111 said:

I'd contact your bank, the RAC and the Financial Conduct Authority. 

 

Even though you didn't buy the car on finance, if the dealer offers this service, they'll be regulated by the FCA.

 

They'll soon find your money with the threat of that over their head.

Thanks for the reply. I have just checked and their website does state they are regulated by the FCA so that is another route we could try. I have had a message this morning from the garage asking how much we want back (how they cannot find that out themselves I do not know) so i'm hoping something is in the pipeline but how they have been so far i'm not getting too excited just yet.

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Looking to replace my Fiesta soon, its only done 36k but is about 10 years old now and although i've never had any problems with it, its time for an upgrade. I really want a Mini Cooper S convertible, but have heard conflicting reports about them especially with the roof becoming problematic after a while? Anyone know of any good dealers i can go check one out? I know my brother has mentioned a decent one in Market Harborough but he doesn't seem to have any of the ones i want in. 

 

Ideally it needs to be about 2 years old (ish), petrol and a manual. (Black stripes on the front is a must lol) 

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1 hour ago, Suzie the Fox said:

Looking to replace my Fiesta soon, its only done 36k but is about 10 years old now and although i've never had any problems with it, its time for an upgrade. I really want a Mini Cooper S convertible, but have heard conflicting reports about them especially with the roof becoming problematic after a while? Anyone know of any good dealers i can go check one out? I know my brother has mentioned a decent one in Market Harborough but he doesn't seem to have any of the ones i want in. 

 

Ideally it needs to be about 2 years old (ish), petrol and a manual. (Black stripes on the front is a must lol) 

I'm half dubious on Mini's, my friend has a cooper, admittedly its like 12years old, but it's been riddled with issues since he bought it over the past 4 years. Then again another friend has a fairly new John Cooper works Mini and it's been great for him. 

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On 23/07/2020 at 15:57, PAULCFC said:

So just took the plunge to vanlife!Iknow it's a bit yellow,but the kid's have some minnion stickers to go on it.....This is not our's still being converted,but you get the idea!

s-l1600 (2).jpg

Nice van!

 

I've had my t4 about 6 years now, been all over Europe in it and had some great adventures!

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5 hours ago, NAKC20 said:

Thanks for the reply. I have just checked and their website does state they are regulated by the FCA so that is another route we could try. I have had a message this morning from the garage asking how much we want back (how they cannot find that out themselves I do not know) so i'm hoping something is in the pipeline but how they have been so far i'm not getting too excited just yet.

If you really want to scare them, ask to see the salesman's SAF Certificate.

 

I bet they offered you finance. There's no secret that it's how we make our money, along with warranty.

 

But if they're talking about finance and each individual doesn't have a SAF qualification, they're in breach of guidelines.

 

Makes you sound like you know more :thumbup:

Edited by tom27111
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2 hours ago, tom27111 said:

If you really want to scare them, ask to see the salesman's SAF Certificate.

 

I bet they offered you finance. There's no secret that it's how we make our money, along with warranty.

 

But if they're talking about finance and each individual doesn't have a SAF qualification, they're in breach of guidelines.

 

Makes you sound like you know more :thumbup:

They didnt mention finance so unfortunately thats not an option but thanks for the info. Since the message I had around 11am this morning ive heard nothing from them. They are aware we have sourced another car for my daughter and are collecting it tomorrow afternoon and want this gone. My wife has booked the day off work tomorrow and we are planning on starting the proccess of takimg legal advice and contacting as many organisations as we think neccessary. I was hoping they would see sense but they have had enough chances to sort it before it got this far. They have admitted to me the garage is struggling but they dont get why i wont let them take the car on the promise they will pay me back in 14 days.

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12 minutes ago, NAKC20 said:

They didnt mention finance so unfortunately thats not an option but thanks for the info. Since the message I had around 11am this morning ive heard nothing from them. They are aware we have sourced another car for my daughter and are collecting it tomorrow afternoon and want this gone. My wife has booked the day off work tomorrow and we are planning on starting the proccess of takimg legal advice and contacting as many organisations as we think neccessary. I was hoping they would see sense but they have had enough chances to sort it before it got this far. They have admitted to me the garage is struggling but they dont get why i wont let them take the car on the promise they will pay me back in 14 days.

I’m no expert on the matter but if you could, could you not return the car and get them to sign a some paper work saying they have received the car back & will be refunding within a certain amount of days. I think legally you are entitled to return a bought car within 30 days so really you don’t want them dragging it out past the 30 day mark. 
 

I understand why you are wary about returning the car without the money back in your bank. But you don’t want to be lumbered with a faulty car and them claiming the return time has expired. I’m not sure whether that is useful or not maybe @tom27111 could shed more light on it. 

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41 minutes ago, Steve_Walsh5 said:

I’m no expert on the matter but if you could, could you not return the car and get them to sign a some paper work saying they have received the car back & will be refunding within a certain amount of days. I think legally you are entitled to return a bought car within 30 days so really you don’t want them dragging it out past the 30 day mark. 
 

I understand why you are wary about returning the car without the money back in your bank. But you don’t want to be lumbered with a faulty car and them claiming the return time has expired. I’m not sure whether that is useful or not maybe @tom27111 could shed more light on it. 

 

It's very difficult with cars. You get statutory rights, like any purchase.

 

It's not like kicking off in New Look if the wife's shoes don't fit. The major problem being the V5 certificate. It's been logged with the DVLA, so a dealer taking a car back will instantly lose money as there's another registered keeper, depreciating the value of the vehicle.

 

You'd usually get a three month warranty on any purchase of a used car. Ours covers repairs up to £500, which obviously wouldn't help in this case.

 

Cars go wrong, it's a fact, they always will, but as an RAC approved dealer, they haven't met the required preparation standards, in my opinion, which is a 115 point check.

 

As a dealer, you'd hope they'd do the right thing and see sense.

 

Only last week, we had a Jag go wrong. Massively. The customer was rightly fuming. Even Jag couldn't diagnose the issue.

 

We gave the customer a courtesy car, found him an alternative vehicle, which cost about a grand more, but gave it him at the same price.

 

Happy customer, our reputation in tact.

 

Unfortunately, it's clowns like these who give the business a bad name.

 

If you put your faith in someone whilst making a massive purchase, it should be carried out.

 

If you've had the vehicle registered in your name with the DVLA, which they should have done for you on collection, return the car, but withhold the V5 until they've refunded you.

 

We do a similar thing with part exchange cars with a private plate. We take a £200 deposit until the V5 with original reg is bought in.

Edited by tom27111
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24 minutes ago, Steve_Walsh5 said:

I’m no expert on the matter but if you could, could you not return the car and get them to sign a some paper work saying they have received the car back & will be refunding within a certain amount of days. I think legally you are entitled to return a bought car within 30 days so really you don’t want them dragging it out past the 30 day mark. 
 

I understand why you are wary about returning the car without the money back in your bank. But you don’t want to be lumbered with a faulty car and them claiming the return time has expired. I’m not sure whether that is useful or not maybe @tom27111 could shed more light on it. 

Thanks for the reply. We took a template letter off of a website yesterday rejecting the car and sent it by recorder delivery so i'm assuming they had just received it this morning and that prompted their response. If i return the car and the company goes under before i get the money back i'm stuck potentially with nothing. at least if i still have the car i can get it repaired and sell it on even though at a loss. Obviously this all depends on what happens in the next week or 2. The car sales we have bought the car from we are due to collect tomorrow are aware and they are very kindly offering advice but don't want to commit to anything legally which i fully understand.

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My 3 yr car lease is up in October on my golf. VW finance have said I have the option to buy outright.

Anyone have any experience on this? Can you haggle, do they base the price on the cost at new minus what I’ve paid in lease?

Or is just current market value or an over inflated price in the hope you are attached to it.

Advice on any of the above would be welcome.

thanks

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6 minutes ago, stretch1965 said:

My 3 yr car lease is up in October on my golf. VW finance have said I have the option to buy outright.

Anyone have any experience on this? Can you haggle, do they base the price on the cost at new minus what I’ve paid in lease?

Or is just current market value or an over inflated price in the hope you are attached to it.

Advice on any of the above would be welcome.

thanks

From friends I have heard that you often get a good deal here, but also that if there is value in the car, ie it is worth more than the cost to you, that you can use that as deposit on the next one.  I had a colleague who chopped in his Volvo XC90 old version for a brand new one with no money down on that deal in lieu of a £6k deposit.

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On 28/07/2020 at 08:09, NAKC20 said:

Hi all, sorry but this will go on a bit but wondering if anybody can advise please.

On the 22nd July 2020 my daughter bought a 63 plate Ford KA from a dealer in Nottinghamshire.. We had viewed it a couple of days before and left a deposit and then transfered the money the day before we collected it so it was basically go there, collect the car and drive away. When we arrived the car was started whilst we were sorting the paperwork out, but we switched it off to give my daughter time to have a look around it. When we came to start it again the battery was flat. The owner came over and explained it would be because the car had been moved around on the forecourt and the boot etc would have been open. He started it with his booster pack but as we needed petrol we had to take this with us to a garage to fill up as we knew it would be very unlikely the car would start (which it didn't) We returned the pack and drove the 45 miles home and assumed once back the battery would have charged and everything would be good.

Once home the car was exactly the same (battery was dead) and my wife, who had followed us home, said the brake lights were not working correctly. I rang the garage and they apologised and told me to return the car to them and they would fit a new battery but obviously i pointed out how can i return the car if it wouldn't start. after 30 mins or so they rang me back and asked if i knew a local mechanic who could replace the battery and they would pay the bill. I know a local mechanic so he came up at 6;30pm to test the battery etc.. and order a new one. He started the car and and revved it up to see if the battery was charging. Whilst he was doing this he became aware of a ticking and at first thought it could be the water pump rattling but within 5 minutes he had diagnosed the gearbox was in a very bad condition and told us the car shouldn't be driven. I immediatley rang the mobile number for the garage and the chap who answered it was very abrupt (moaning he had just done  a 12 hour day and didn't need this tonight) I passed the phone to the mechanic for him to explain what he had found and the garage man told him he was there to fit a battery and not looking for other faults.

We were offered the chance to return the car for a full refund or get it repaired (the estimate from my mechanic was around £800 + VAT) The garage refused to pay this and then told us we needed to return the car for a refund, again i pointed out that the car would not start and i had been advised not to drive it. 

As it now stands the dealer is insisting they will not refund the money until the car is back on there forecourt and then it will take up to 14 days before we get our money back. However they have admitted to me (a lot of communication between ourselves is via text or whatsapp messages so i have proof of what they are saying) that there bank accounts have been frozen by 'Worldpay' and the only way they would be able to afford to pay us back is if they sell other stock to raise the funds. 

Obviously i'm insisting the car is not leaving my drive until the money is back in my account and it has now reached a stalemate. i have spoken to a couple of people more in the know than me and they are convinced they cannot have the car back until i have the money back , one has suggested contacting the RAC as it is an approved garage and had supposedly had a pre-delivery inspection carried out.

Thanks for the time in reading this and any help greatly appreciated

Nick

Thanks for all the replies to this so far HOWEVER we have just been going through the paperwork that we had with the vehicle, including some reciepts for work carried out etc.. and found out that on the 22nd November 2018 this car was sold as a CAT S insurance write-off. We were not told of this at any point as I would have walked away and even today at 12;30 the car is still listed on their website at £500 more than we paid for it and it does not state anything about our discovery. i'm assuming this doesn't really change our rights but surely they cannot be allowed to get away with this.

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15 minutes ago, NAKC20 said:

Thanks for all the replies to this so far HOWEVER we have just been going through the paperwork that we had with the vehicle, including some reciepts for work carried out etc.. and found out that on the 22nd November 2018 this car was sold as a CAT S insurance write-off. We were not told of this at any point as I would have walked away and even today at 12;30 the car is still listed on their website at £500 more than we paid for it and it does not state anything about our discovery. i'm assuming this doesn't really change our rights but surely they cannot be allowed to get away with this.

Sounds like a job for the bald bloke off BBC - found yourself a couple of rogue traders there. What a nightmare that must be for you I hope you manage to get it sorted. 

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30 minutes ago, NAKC20 said:

Thanks for all the replies to this so far HOWEVER we have just been going through the paperwork that we had with the vehicle, including some reciepts for work carried out etc.. and found out that on the 22nd November 2018 this car was sold as a CAT S insurance write-off. We were not told of this at any point as I would have walked away and even today at 12;30 the car is still listed on their website at £500 more than we paid for it and it does not state anything about our discovery. i'm assuming this doesn't really change our rights but surely they cannot be allowed to get away with this.

I thought legally they need to declare that it's been written off before. I'd be very interested to see if they'd be willing to discuss selling it if someone were to enquire about it now... 

Good luck 

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33 minutes ago, Manini said:

Sounds like a job for the bald bloke off BBC - found yourself a couple of rogue traders there. What a nightmare that must be for you I hope you manage to get it sorted. 

Thanks. Think even he would be gobsmacked at their attitude to their customers

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1 hour ago, FoxesDeb said:

I thought legally they need to declare that it's been written off before. I'd be very interested to see if they'd be willing to discuss selling it if someone were to enquire about it now... 

Good luck 

We have just checked on Autotrader and they have 8 cars advertised as CAT S/N but on their own website and motors,co.uk there is no mention of it. We have been in touch with the CAB and they are contacting Trading Standards to report them

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9 hours ago, NAKC20 said:

We have just checked on Autotrader and they have 8 cars advertised as CAT S/N but on their own website and motors,co.uk there is no mention of it. We have been in touch with the CAB and they are contacting Trading Standards to report them

 

Sent you a PM mate, i know nothing about cat damaged cars, our company won't touch them, but can get you an HPI report which will bring up any issues with the car if it'll help, just need the reg number.

 

Hope things are getting sorted :thumbup:

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7 hours ago, tom27111 said:

 

Sent you a PM mate, i know nothing about cat damaged cars, our company won't touch them, but can get you an HPI report which will bring up any issues with the car if it'll help, just need the reg number.

 

Hope things are getting sorted :thumbup:

Appreciate that (i thought I had replied to your PM but maybe not as i'm not the most techno person in the wold!!!) We have paid ourselves to do the check and sure enough the very large red triangle that came up on the first page was enough for us.They say they will try to get the money back to us by the weekend but i'm not holding out much hope and sometimes I even feel sorry for them as they keep banging on about how tough it has been for the last 3-4 months and I totally get that. However I then change my mind knowing they were happy to take the life savings of an 18 year old girl buying her first own car and they couldn't give a monkeys knowing she was driving round in a potential death trap.

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