I actually had contact with Jim this summer about how it could be improved....Same boat for me though as a season ticket holder since 2017 there's no chance of ever having a priority, despite the 60 away games I have been to including Europe.....One day they may sort it, but still hoping for the 3 /4/5/6 year rolling, rather than the 12 year rolling period!
Been fed up even looking into it but still hoping.....
I wont hold my breath