I agree, it could be made so much easier, they could easily link her to both mine & my husband ticket so we could do it online.
We normally have to sit a couple of rows in front and a couple along so it isn’t too bad or unless the guys around us can’t make it and there as been a spare seat.
She didn’t have enough points either for the ST ballot and I’m always at work for the 9am calls to the ticket office so this season is going to be a challenge!