Have the club gone this low?

[StanSP]

2 minutes ago, CosbehFox said:

Has been brought up. 
 

Hoping it gets sorted in a couple of days, the club are aware at level you’d expect some gravitas 
 

Effectively the club operates a computer says no policy at first contact. Then pass you onto a general email. It’s the literal no no’s of customer treatment 

Good it's been brought up but I find it massively ironic this is the case for two reasons:

 

A) Thai culture is built upon respect and good PR, fundamentally 

 

B) it's an easy win because of A if its dealt with in the right way. Shouldn't have to jump through so many loops just to make it feel like a customer has been heard. If the culture is to always say no first, but then end up saying yes, it not only undermines those that said no in the first place, but it gives off the perception that all staff have been enriched in the wrong kind of culture. 

 

Could be such an avoidable PR embarrassment before it gets to the 'person with gravitas' stage. 

We used to be the club that other fans looked up to when it came to how close the owners felt to the fans. This latest debacle couldn't be further from that!