Suffolk_fox Posted 30 December 2007 Posted 30 December 2007 My wife recently decided that we should switch to Orange Max Broadband, as her brother is on it, and he enjoys free calls to 100 international countries including South Africa (where they are from) So in October, we get the MAC code from Tiscali and start the switch. The sales chap from Orange tells us that the deal is still on, and their website shows this too. End of November arrives and we get our modem etc. A week or so ago (after some prompting from us) our 'Talk' package is activated and we can talk through the broadband to South Africa for free. Or so we thought..... It would appear that between us applying for the package, and us being connected, the deal changed and now there are only 30 countries which can be called for free. Her brother's package is unaffected and can still call home for free. Mrs SF has been on the phone for a while today arguing the toss with Orange 'Customer Care' who sound like the biggest bunch of tosspots got ever put breath into. I believe we were missold at best and that Orange are in breach of contract at worst. Thought/experiences anyone?
Steven Posted 30 December 2007 Posted 30 December 2007 My wife recently decided that we should switch to Orange Max Broadband, as her brother is on it, and he enjoys free calls to 100 international countries including South Africa (where they are from)So in October, we get the MAC code from Tiscali and start the switch. The sales chap from Orange tells us that the deal is still on, and their website shows this too. End of November arrives and we get our modem etc. A week or so ago (after some prompting from us) our 'Talk' package is activated and we can talk through the broadband to South Africa for free. Or so we thought..... It would appear that between us applying for the package, and us being connected, the deal changed and now there are only 30 countries which can be called for free. Her brother's package is unaffected and can still call home for free. Mrs SF has been on the phone for a while today arguing the toss with Orange 'Customer Care' who sound like the biggest bunch of tosspots got ever put breath into. I believe we were missold at best and that Orange are in breach of contract at worst. Thought/experiences anyone? Run it by a solicitor.
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