Now this is how to write a complaint letter

[Parafox]

Thought I'd share this with FT

http://www.dearcustomerrelations.com/

The EasyJet complaint is particularly good I think

And this one http://www.dearcusto...response-times/

And this http://www.dearcustomerrelations.com/best-ever-mischief-letters/defra-the-not-rearing-pigs-business/