AoWW Posted 28 May 2008 Posted 28 May 2008 Be sure and cancel your credit card before you die! Customer service being what it is today! A lady died in January and MBNA bank billed her in February and March for their annual service charges on her credit card, and then added a late fees and interest on the monthly charge. The balance before that had been zero, now it is somewhere around £60. A family member placed a call to MBNA Bank: Family member: "I am calling to tell you she is died in January". MBNA: `The account was never closed and the late fees still apply`. F/M. `Maybe you should turn it over to collections.` MBNA: `Since it is two months past due, it already has been`. F./M. So, what will they do when they find out she is dead?` MBNA: `Either report her account to the frauds division or report her to credit bureau, or maybe both!` F./M. `Do you think God will be mad at her?` MBNA: `Excuse me?` F./M. `Did you just get what I was telling you... The part that about her being dead?` MBNA: `Sir ,you will have to speak to my supervisor.` [supervisor gets to the phone]: F./M. `I'm telling you, she died in January`. MBNA: `The account was never closed and the late fees still apply.` F./M. `You mean you want to collect from her estate?` MBNA: (Stammer)~`Are you her lawyer?` F./M. `No, I`m her great nephew.` MBNA: `Could you fax us certificate of death?` F./M. `SURE`. (Fax number given) [After they get the fax]: MBNA: `Our system just isn`t set up for death. I don't know what more I can do to help`. F./M. `Well, if you figure it out, great! If not, you could just keep billing her. I don't think she would care.` MBNA: `Well ,the late fees and charges do still apply`. F./M. `Would you like her new billing address?` MBNA: `That might help`. F./M. `Glasnevin Cemetry, Finglas Road, Dublin11, Ireland, plot number####. MBNA: `Sir that is a cemetery!` F./M. `Well, what the **** do you do with dead people on your planet?` TELEPHONE WENT DEAD. ----------------------------- I despair.
MikeyT Posted 28 May 2008 Posted 28 May 2008 Oh dear, some people/companies are just total and utter morons!
Daggers Posted 28 May 2008 Posted 28 May 2008 That doesn't even come close to the shit we went through when the wife's mum died. These people are morons. We discovered the she had been out buying loads of cellphones on a bogus collection of credit cards after her death. Everyone refused to believe she was dead - 'how can she be dead, she has just applied for three credit cards and seven phone contracts?'. Top tip: Don't advertise the death in the local paper in the RIP section.
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