My major issue with digital tickets is that they’re actually useless!!! They never work and just cause long queues for everybody at turnstiles.
I paid £25 for my physical card last year and I remember seeing about 90% of other season ticket holders have also so I highly doubt there has been any positive feedback on the process and if so, it’s been based on a small minority. If it was actually based on feedback then they should poll all ST holders and transparently show these results.
In addition, if they were to run a ballot for the 30% who are lucky to hold a physical ticket (given the club are disillusioned enough to think we will be in the league that are so intent on enforcing it) then I’m sure this would be *shockingly* oversubscribed.