Phone Contracts

[CollinsLCFC]

Anybody know any way of getting out of Phone contracts fee free?

 

My provider (Vodafone) have been charging me between £10 & £16 more per month for my bundle for the past few months months. Each month is different and unpredictable.

 

I usually pay £21.70 per month which was offered as a discounted deal (24 month contract) as I was planning to leave at the end of my previous contract due to the poor service. I am about 14 months in, and the past 3-4 months, I have been charged £31 a couple of times and £37. When I questioned them, they advised they 'forgot' to apply the discount and would apply it on the next bill, they said they will also 'amend' my next bill  to £13.02 to make up the difference (Although this still doesn't fully rectify the difference).

 

Anyway, I couldn't be bothered to argue and just wanted it sorted, but got my bill through today, and been charged £31 again! I have put in a formal complaint and waiting a response, but can only imagine they will apologise and refund the difference. I just want out with no charge, does anybody know if this is a possibility?

[jammie82uk]

14 minutes ago, CollinsLCFC said:

I couldn't be bothered to argue and just wanted it sorted

unfortunately it doesn't happen this way 

 

i have used this website before and got a pretty swift conclusion when i couldn't get it sorted on the phone

 

http://www.resolver.co.uk/companies/vodafone-complaints

 

i have already pointed it towards vodafone to help you on your way

[CollinsLCFC]

3 minutes ago, jammie82uk said:

unfortunately it doesn't happen this way 

 

i have used this website before and got a pretty swift conclusion when i couldn't get it sorted on the phone

 

http://www.resolver.co.uk/companies/vodafone-complaints

 

i have already pointed it towards vodafone to help you on your way

Cheers Bud.

 

Will have a good look through 'Your Rights'

 

Already lodged a complaint with them, so see what they return with. But good to see the process and how to escalate in a nutshell. 

[Guest Mee-9]

As you are technically in a contract still, there is little you can actually do in regards to terminating it mate, unless you of course pay it off.

 

What I would do is ring up, play the "I've been a loyal customer for years, never had any problems except for now," card and chances are they will sort it all out. Try to demand to speak to a manager if you can. 

 

I'm not sure if this applies to Vodafone but with o2 you can actually lower your contract if you want when you get half-way through the length. So if you took a 24 month contract out you may be able to reduce your tariff. 

 

Have you popped into a vodafone store too? They may be able to help you out too.

 

Phone contracts can be such a ballache at times.  

 

Edit: Try being forceful too and demand they pay the money back to you asap rather than knocking it off bills etc. 

[CollinsLCFC]

Seems to be a big problem with Vodafone, anybody who has them as a network provider should check their billing:

 

http://www.itv.com/news/2016-06-09/every-vodafone-customer-urged-to-check-bills-after-it-is-named-worst-network-in-uk/

[Nick]

Anybody found any decent deals on a new iPhone 7plus and provider?

 

Seems much of a muchness out there but data is seemingly the new dry bumming lubricant for these robbers at the moment.

[Vardinhio]

I was getting overcharged by Vodafone but I kid you not I phoned up and expressed my unhappiness and now I have the following:

-unlimited minutes

-unlimited texts

-10GB data

-free picture messaging

 

All for £6.48 a month.

 

I got this deal 18 months in to a 24 month contract where my previous package was £28 for 500 mins, unlimited texts, 500mb data.