Play.com Cancelling Order

[the_bowman]

Ok, I made an order on Play.com on Wednesday, but decided within the hour that I didn't actually need this item.

So, I checked the help section and it said to cancel an item send an email to [email protected]

So I sent an email containing all of the details of my order, which at this time was "Being Processed"

I simply received an automated reply:

Thank you for your email.

We have given your query ticket number 1768043.

Please quote this number in any future correspondence in this matter.

Kind Regards

Play.

So, I email back with my query number after I checked today and found that it had been posted.

Same reply.

Any help guys?

[Raj]

Why not try ringing them up instead!???

Try-

0845 8001020

028 90921724

[Ashley]

Cancel the payment from going out your bank?

[the_bowman]

Yeah I think the best thing to do is stop the payment until I can actually talk to somebody - I have emailed them again, just as porrf I've been trying and asked what course of action I should take

[Raj]

Yeah I think the best thing to do is stop the payment until I can actually talk to somebody - I have emailed them again, just as porrf I've been trying and asked what course of action I should take

Be careful as a cancelled payment could result in being charged by the bank when play.com come asking for the monies,and the bank say

"sorry he aint paying you"

[the_bowman]

Hmmm, well I read ComputerActive a lot and they have these sort of articles in there, might be worth emailing them

[Maybes]

You can go onto your account on play and simply cancel order????!!!!!!!!!

[the_bowman]

You can go onto your account on play and simply cancel order????!!!!!!!!!

Tried everything, but couldn't find a cancel order section

I wonder if it has anything to do with the fact that it's a "PlayTrade" item.

Crap system

[Alexikokopops]

If it's been posted then you can usually return it within 28 days unopened and all that and they'll take it back and give you your money back.