Are they really that unhelpful?

[Wymsey]

They should have a feedback area of the ticket office where customers can write down what they thought was good/bad etc and from this, the staff working there can look at the customer comments which may help them try to improve how they work with customers.

[David Guiza]

No mate mine's Coventry but yeah exactly the same problem. So looks like I'll have to wait until September unless I can have a word with someone else to get round the problem.