I was recently forced to change internet providers to EE, because Plusnet couldn't or wouldn't continue providing my landline phone service. This meant having a new hub, into which my old pulse-tone phone is plugged, and the original phone number carries on as before. Any local calls I make now need the 0116 code to be included. Even though Plusnet instigated the (unwanted) transfer to EE, that hasn't stopped them from charging me a cancellation fee and sending various text messages saying how sorry they are to lose me as a customer!