Rob1742

It will all come crashing down in the end. The desire to be linked to a club and the desire to go to a game will all diminish when things get more difficult. And once you stop going, it becomes easier to stay away. I think the number of home matches I missed for like 30 odd years were very very few. But then I missed the odd one and it then becomes easier to not go as the link between you and the club becomes a little less. Whatever brand you run, you need to take your customer with you and taking them for granted comes with consequences. I recall having all the detail in place to order a new car, it was just a question of paying for it, but they messed me around so much on a service on the current car that I rang them and told them to stick the new car up their arse. At the moment there are people ready to take your place wig season tickets, but the harder they make ticketing and the further away they get from their customer the more the customer will move onto something else.

1. Communications are poor. The club should come out and sympathise with the fans at the very least, stating it’s not their choice to implement this. 2. If by going down this can be avoided, then they should avoid it, again showing the support for their customers who in general don’t want it. Take your customer with you, don’t go against them. 3. If it has to be implemented, the club should turn a blind eye to customers getting around it until the PL pushes new measures through. It just ensures less friction between the seller and the customer. 4. The lack of noise from the club supporting their customers highlights a big issue that we have. 5. 100% this is going to have a huge impact on season ticket sales and revenue for next season. My big concern is the shoulder shrugging that appears to be going on with nobody at the club grabbing the issue. When issues arrive it appears we just sleepwalk through them. 6. My personal view is the club is much bigger than it ever was, it’s now a very different business to pre winning the PL and there isn’t anyone above anymore that is noticing the issues and putting them right. Probably a structure issue as the club has got bigger, but it’s clearly a very different club and set up to what it used to be and our PR is firmly in the gutter. 7. This really is a game changer. We could be down for a number of years and showing the lack of support or at least sympathy to their customer base will impact on the customers decisions for many years. The “ why should I go on Saturday when they did this to me” mentally can stay with customers forever.

I’m not worried about an apology, I’m more concerned that they don’t know how to restructure the business and manage it differently to how it is now.

Another error, whether it’s forced or not is the digital cards. I think this alone will result in up to a 10% reduction in season ticket holders. Last time we went down the club were lucky to keep their loyal base, but after this season I think it could go down towards the levels of when we were down there just before the recent wonder years. Taking away the cards and so taking away the customers flexibility will cost them 5/10% of their ticket holders at a time they really should be trying to keep them. I used to have a spare ticket under my own name to distribute to friends. They stopped allowing me this a good few years ago. I really don’t know why they are following the narrative of knowing exactly who is in the ground all the time.

You can’t go around confronting people, Jesus. They don’t want to be harassed by oiks when they are out with their families. Generally ballers are just lads who have a genuine desire to do well in the game. They have been playing and competing since they were kids and are conditioned to perform. At certain times it doesn’t happen, like in this case an extremely weak squad in comparison to our competitors and it’s all going tits up. But they are just human beings doing a job.

Are tickets on general sale? You’ll find the information on the ticketing website. If they aren’t on general sale you won’t be able to buy any. That’s the first thing to look at. Edit - just read on the site and you have to be a member to be able to buy any, so not on general sale.

I had two hair transplants and can’t be more pleased with the results. After years of trying to make something out of nothing every day I took the plunge. Had the front done two years ago, then the crown last year. What do I think about it? Id say it’s one of the best decisions I’ve ever made as I’m absolutely amazed at the results. Looks natural, actually enjoyed the procedure and seeing the results come. Its all about understanding what can be done, having confidence in your doctor and realising it will take a bit of time. I wouldn’t go to Turkey, I looked at the best options in the UK and I honestly can’t be happier. It’s really worth doing, but like I say you need a good doctor who will be open with what can and cannot be achieved. Nobody would think I’ve had it done because of the natural look, but I’m that proud I tell everyone.

Another one for Nige here. The ending to the 14/15 season showed the togetherness, the bond and everything that Pearson built up. Claudio had everything in his favour, plus some money to build on what was already achieved. i really don’t think Pearson got the full credit he deserved and I’d love to see him back in some capacity as he was an absolutely huge part of our success. He even got us out of league one remember

Lineker was paid by Walkers, who if you want to use the moral high ground are responsible for millions of plastic wrappers finding their way into the ocean and countryside every year. Shilton is an interesting one, he left our club in the 70’s as he wanted out, never to be seen again until he was desperate for cash and so came back to “ his” club only when there was some money on offer. I don’t think that money is on offer anymore so his tune has changed again. Yes I understand after his much publicised gambling addition that he would be against the sponsorship, but his problems were years ago and not caused by shirt sponsorship. If I was him I’d look at what actually caused his issue rather than pointing to something that didn’t cause it. On the gambling front I am not against advertising myself, gambling will always be around so companies have to fight each other for share of the market. I would however put controls on their marketing schemes where free bets are given every week to potential clients trying to hook them into gambling through constant targeting of free bets. if it was my club I’d take the companies money. Or should we blank out old pictures of Ind Coope shirt pics etc just incase it causes the odd person to become an alcoholic

We could ask Walkers Crisps to sponsor us again, who at the time I think used high saturated oils, and the obvious huge amounts of plastic in the packaging. They are part of PepsiCo that for years fed us huge amounts of sugar in their soft drinks. I do think the way things are changing that if we did get an offer from Walkers we would be getting people complaining. Just crack on, gambling has been around forever in one form or another and will be for as long as the world carries on. In the meantime the Foxes Trust gets further away from the club and the divide wont be mended and so will be a useless vehicle, if they are not already.

Too many options has made the market difficult to fathom out. I used to buy a new car every two years and once I went four years as I couldn’t be bothered to work it all out. It just got too complicated. Most companies like to reduce their number of items sold to cut costs, but for some reason the car manufacturers have been hell bent on increasing them but this has just brought confusion. Saw a lovely Audi yesterday, but there are so many variants of them that you will struggle to know what they are unless you take a picture and go on their site. The days of the Fiesta, Escort, Sierra and Granada have gone. Easy to identify, easy to know what you liked and then it was just about the trim levels

For a Trust or whatever it is to be called to work, they need to have the ability to connect to the football club. Sounds simple and obvious, but it isn’t and the Foxes Trust haven’t been able to do this and from what I hear they are seen as an irritation rather than a vehicle that could help with customer communications. A very good example of someone who is excellent at connecting between club and fans is Jim in the ticket office. You cannot underestimate how good he is at being able to communicate between two parties. The Foxes Trust seem like a group of accountant types who don’t have the ability to connect two parties. They speak up every so often but don’t really have a voice. A reform of the organisation I think is a great idea, but those currently in control of their empire won’t want this as it won’t fit their agenda. The chances of succeeding in communicating with the club are remote as you are basically questioning them and so there is instant resistance. However there is a chance that with a reform in the trust a great communicator is put in place who has the ability to communicate effectively between two sides. But it will be a tough ask. The Trust can’t see how ineffective they are, but stepping aside and letting someone else have a go under the same trust branding gives a small chance of enabling better communication between club and fans.

I think the decision will be reversed. They need to look at it and see the error here. I think it’s down to the club being much bigger than it was previously and so certain things get through to the supporters that perhaps shouldn’t. Bigger club, more staff, less control, more mistakes and harder to manage from the top. My money is on someone above grabbing this and realising it shouldn’t have gone through to press and reversing the decision.

The thing is it’s not about the money. They are using the £25 to try and get you to move away from the card. They just want to rid the customer of a card for some weird reason. Whether it’s a control thing so they know the movement of everyone I don’t know, but the £25 is just to make us make the move, not for revenue purposes

The work load this has created for the ticket office is crazy. So if you want to pass your ticket on nowadays you have to inform the club and they have to go through a process. Lets say every match they have to do 1000 transactions for changes at least, many more when the season card is ended. So why would you want to create all this work when the old method was much easier for the business and the customers. This screams of someone new coming in and creating a system that isn’t needed and has created work for everyone