PSN Problem

[Will1981]

I have a issue with my log in to PSN with my PS4, I had not been on it for nearly a year and tried to log in today and my password is correct but then it asks me with a 2SV verification code which I do not have or have ever set up.

 

I still have access to the linked email and can change the password for PSN but it still asks me for the verification code which I do not have.

 

I have tried to contact Sony but they do not seem to have any call centre or working live chat so I am at a loss as to what to do.

 

Has anyone else ever come across this issue or found a fix for it?

[moore_94]

5 hours ago, Will1981 said:

I have a issue with my log in to PSN with my PS4, I had not been on it for nearly a year and tried to log in today and my password is correct but then it asks me with a 2SV verification code which I do not have or have ever set up.

 

I still have access to the linked email and can change the password for PSN but it still asks me for the verification code which I do not have.

 

I have tried to contact Sony but they do not seem to have any call centre or working live chat so I am at a loss as to what to do.

 

Has anyone else ever come across this issue or found a fix for it?

Have you had a look on this?

 

There is a thing that talks about if you don’t have access to 2SV

 

https://www.playstation.com/en-gb/support/account/2sv-psn-login/#backup

[Will1981]

Just now, moore_94 said:

Have you had a look on this?

 

There is a thing that talks about if you don’t have access to 2SV

 

https://www.playstation.com/en-gb/support/account/2sv-psn-login/#backup

cheers mate have just managed to sort it out with Live Chat.