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rico

ORIGIN

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Posted

http://en.wikipedia....ontent_delivery)

Quite rubbish!

Origin account bans

Origin's Terms of Service agreement allows EA to suspend or terminate a user's account, resulting in the inability to install or play any games that are associated with it, with no prior warning and without refund or reimbursement for any purchased content.[26] There have been several instances of EA enforcing such bans for what critics argue are comparatively minor infractions, such as making rude comments in EA or Bioware's official forums or in chat.[27][28]

An early example of this practice occurred in March 2011. A user named "Arno" made the comment "Have you sold your souls to the EA devil?" in the BioWare forums.[29] For this post Arno's account was banned for 72 hours which prevented him from installing any of his purchased Origin games, including the just-released Dragon Age II.[30] When he protested the ban on BioWare's forum under a different username, a moderator responded that the appropriate punishment had been applied and subsequently locked the thread. Other threads that made reference to the issue were also locked by moderators. After reporting on the details of the incident, website Rock, Paper, Shotgun received a statement from EA saying that Arno's account ban was a mistake, and that future violations on the forums would not interfere with Origin users' access to their games.[31]

Despite EA's assurances, several more account bans were again reported in November and December 2011, at least three of which were for infractions that did not violate the Terms of Service. In one case, a user named "Rob" received a 72-hour account suspension for posting a link to a network troubleshooting guide in the EA forums. EA interpreted this as a "commercial" link, even though the same link had been posted elsewhere in the forums for several years prior, and EA's own corporate support site and FAQ contained exactly the same link.[32] A different user named "James" had his entire account permanently deleted for quoting another forum user's use of the term "e-peen." When James contacted EA support for an explanation, he was told that the deletion was "necessary due to the repeated nature of the offense on the account" and that no further communication regarding the issue would be available.[32]

Another account belonging to a user named "Aaron" was first suspended and then permanently deleted after a Battlefield 3 user insulted him in EA's forums. The offending post included coarse language, and because it contained Aaron's name EA's content filter automatically applied the ban to his account, but not to the user who actually wrote the post.[33]EA has not made any further comment regarding specific account bans.

On March 8, 2012, EA issued an updated "Suspension Policy" via their support site. The update states that users whose accounts have been disabled would be able to play single-player games through Origin's offline mode.[34] However, the update leaves open the question of whether users with disabled accounts would still be able to download their games that are not already installed on their computers. In addition, the availability of online play has not been addressed, and the relevant clause in the Terms of Service regarding account suspension and termination remains unchanged.

[edit]Accusations of spying

Origin's End-user license agreement (EULA) gives EA permission to collect information about users' computers regardless of its relation to the Origin program itself, including "application usage (including but not limited to successful installation and/or removal), software, software usage and peripheral hardware."[35] Initially, the EULA also contained a passage permitting EA to more explicitly monitor activity as well as to edit or remove material at their discretion.[36] However, this section was removed following an outcry over privacy implications. That outcry was fueled in part by pictures and video captured by several German gamers which showed Origin accessing tax programs and other unrelated software, as well as a report by the newspaper Der Spiegel investigating the allegations.[37][38][39] In response to the controversy, EA issued a statement claiming they "do not have access to information such as pictures, documents or personal data, which have nothing to do with the execution of the Origin program on the system of the player, neither will they be collected by us."[40] EA also added a sentence to the EULA stating that they would not "use spyware or install spyware on users' machines," though users must still consent to allowing EA to collect information about their computers.[41]

[edit]Forfeiture of legal rights

All Origin users must agree to settle any disputes between themselves and EA through arbitration, requiring that they waive their right to sue EA, receive a jury trial, or join a class action.[42] This restriction also applies to EA's other online services not related to Origin, such as online play and DLC on dedicated game consoles. The clause was implemented following the U.S. Supreme Court decision in AT&T Mobility LLC v. Concepcion, in which the court held that companies could force their customers to accept arbitration in service contracts.[43] The clause has been criticized in the gaming community as a method of avoiding public exposure of misconduct by the company.[42][44]

[edit]Situation in Germany

According to reports in German newspapers, the German version of Origin's EULA violates several German laws, mainly laws protecting consumers and users' privacy.[45][46]According to Thomas Hoeren, a judge and professor for information, telecommunication and media law at the University of Münster, the German version of the EULA is a direct translation of the original without any modifications and its clauses are "null and void".[45]

Guest brownayy
Posted

Don't go anywhere near Origin. They have horrendous customer support, in some cases they have charged customers twice and refused to refund.

Posted

Not really sure what the fuss is about tbh. Not saying it's not justified, I've just not experienced anything myself. They don't have any details or anything, I basically only have it to play Battlefield 3.

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