It's very difficult with cars. You get statutory rights, like any purchase.
It's not like kicking off in New Look if the wife's shoes don't fit. The major problem being the V5 certificate. It's been logged with the DVLA, so a dealer taking a car back will instantly lose money as there's another registered keeper, depreciating the value of the vehicle.
You'd usually get a three month warranty on any purchase of a used car. Ours covers repairs up to £500, which obviously wouldn't help in this case.
Cars go wrong, it's a fact, they always will, but as an RAC approved dealer, they haven't met the required preparation standards, in my opinion, which is a 115 point check.
As a dealer, you'd hope they'd do the right thing and see sense.
Only last week, we had a Jag go wrong. Massively. The customer was rightly fuming. Even Jag couldn't diagnose the issue.
We gave the customer a courtesy car, found him an alternative vehicle, which cost about a grand more, but gave it him at the same price.
Happy customer, our reputation in tact.
Unfortunately, it's clowns like these who give the business a bad name.
If you put your faith in someone whilst making a massive purchase, it should be carried out.
If you've had the vehicle registered in your name with the DVLA, which they should have done for you on collection, return the car, but withhold the V5 until they've refunded you.
We do a similar thing with part exchange cars with a private plate. We take a £200 deposit until the V5 with original reg is bought in.