Over the years I've had breakdown cover with RAC, Green Flag and the AA
This should tell you all you need to know about the AA
In Sept I was in West Sussex 40 miles from home and hit a pothole that not only wrote off the nearside front type but also there was damage to the suspension (although didn't know at the time) Car is BMW 3 Series XDrive
This happened at 7pm - remember that
Guess what... there was an AA Van not 50 yards away helping a chap with a faulty lock. How lucky am I!
I walked over the the AA bloke. Who's response was "I can't help you because I only do breakdowns and accidents, you'll have to ring to report your problem
I rang AA...We are busy, and can't get to you until midnight
Then I get a text, we'll be with you at 8:15pm, then a follow up 8:45pm
Nothing happened so I ring and got this response "sorry we can't get anyone to you until midnight"
11:55pm an AA van turns up - The same van and AA bloke that was 50 yards away at 7pm!
He takes the wheel off and identifies further damage but he can't do anything as my car is 4WD and Auto and can't be towed. In any event he was going off shift
He says we will need to get a tow truck to you, he notifies the control centre
1:30am AA ring me, can't get a tow truck to me. They will get a taxi to me and pick the car up tomorrow (I had to hide the key)
The AA order a taxi from Gatwick which takes 1:30hrs to get to me
3am the taxi arrives.
To complete the experience the taxi driver drove like a complete lunatic, driving far to fast on minor roads regularly overshooting corners
I get home after 4am
I completed a scathing online survey at the roadside for the AA bloke at 12am
The AA sent me another one a few days later which I was happy to complete with the same horror story
You would think that being kept at the roadside from 7pm to 3am (8hours) might prompt them to investigate further..... of course not,
The best service I've had has been Green Flag. They are owned by Direct Line
Parafox if you would like to DM me with your policy details I'm meeting the acting Claims Director for Direct Line Group on Thursday this week. I will happily sort your issue for you.