Steve_Walsh5 Posted 23 April 2015 Share Posted 23 April 2015 Just trying to ring up and get a couple of match tickets, but all I ever seem to get is "sorry all our phones are at full capacity and we are terminating this call" How can they have all their phones at full capacity at 9.08am. The ticket office and the staff that work there are a waste of time and it's been like this for the last 3 years. Link to comment Share on other sites More sharing options...
ramboacdc Posted 23 April 2015 Share Posted 23 April 2015 Just trying to ring up and get a couple of match tickets, but all I ever seem to get is "sorry all our phones are at full capacity and we are terminating this call" How can they have all their phones at full capacity at 9.08am. The ticket office and the staff that work there are a waste of time and it's been like this for the last 3 years. it took me around 30 minutes to get hold of them the other day. i rang at 2pm on monday afternoon and got the same message. Link to comment Share on other sites More sharing options...
Steve_Walsh5 Posted 23 April 2015 Author Share Posted 23 April 2015 it took me around 30 minutes to get hold of them the other day. i rang at 2pm on monday afternoon and got the same message. I just rang back and instead of going through to the ticket office I pressed option 4 and spoke to jim instead. Very helpful as usual and got it sorted within a couple of minutes. Link to comment Share on other sites More sharing options...
ramboacdc Posted 23 April 2015 Share Posted 23 April 2015 I just rang back and instead of going through to the ticket office I pressed option 4 and spoke to jim instead. Very helpful as usual and got it sorted within a couple of minutes. what is option 4? Link to comment Share on other sites More sharing options...
Steve_Walsh5 Posted 23 April 2015 Author Share Posted 23 April 2015 what is option 4? Fanzone. Link to comment Share on other sites More sharing options...
LCFCCKEANO Posted 23 April 2015 Share Posted 23 April 2015 I think its luck, had a friend not get through and terminated, rang on his behalf and got through within 5 minutes. All of this at about 13:00 on wednesday. Link to comment Share on other sites More sharing options...
Bayfox Posted 23 April 2015 Share Posted 23 April 2015 How many staff are actually answering phones tho. I have never heard a phone ring when I'm at the counter in the fans store. So presume they have a separate office for that side of things. Link to comment Share on other sites More sharing options...
alanf0x Posted 23 April 2015 Share Posted 23 April 2015 Service has never been the same since the main ticket office closed and you purchase tickets through the shop Link to comment Share on other sites More sharing options...
Leicesterpool Posted 23 April 2015 Share Posted 23 April 2015 Yeah the service has been pretty ever since they decided to put the ticket office inside of the club shop, which on a matchday causes longer queues. Why the changed it I don't know? Link to comment Share on other sites More sharing options...
alanf0x Posted 23 April 2015 Share Posted 23 April 2015 Yeah the service has been pretty ever since they decided to put the ticket office inside of the club shop, which on a matchday causes longer queues. Why the changed it I don't know? Too cut back on staff. Used to have ticket office team and sales staff team in shop. Now they just have the sales team, with most not having a clue!! Link to comment Share on other sites More sharing options...
steveherbe Posted 24 April 2015 Share Posted 24 April 2015 Too cut back on staff. Used to have ticket office team and sales staff team in shop. Now they just have the sales team, with most not having a clue!! If you do ever get through, pray Adam answers it. Top lad, had nothing but excellent service from him. If you're on here Adam, cheers mate. Link to comment Share on other sites More sharing options...
Bayfox Posted 24 April 2015 Share Posted 24 April 2015 If you do ever get through, pray Adam answers it. Top lad, had nothing but excellent service from him. If you're on here Adam, cheers mate. Is Adam the new Jim? Link to comment Share on other sites More sharing options...
ramboacdc Posted 12 May 2015 Share Posted 12 May 2015 currently been on hold for 5 minutes...current queue position......7....how many people are answering the phones/how big is the queue function?! Link to comment Share on other sites More sharing options...
ramboacdc Posted 12 May 2015 Share Posted 12 May 2015 If you do ever get through, pray Adam answers it. Top lad, had nothing but excellent service from him. If you're on here Adam, cheers mate. he did and he sorted me out! good lad! Link to comment Share on other sites More sharing options...
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