cisono Posted 10 October 2006 Posted 10 October 2006 In July, T-Mobile took a one year payment for my old mobile phone line (I didn't intend to renew but they didn't think of letting me know before they took the money). I immediately cancelled my contract and they said I would get a refund a month later (ie August, I guess). As I was on holiday at the end of August/beginning of Sept, I only enquired when I got back. I was told the money would be with me within 14 days. Not seeing the money in my account yet, yesterday I enquired again and finally today I was told that the payment was processed yesterday (9th October) and that they will not pay interest on the late refund. Why is that that we (customers) always have to pay interest/penalties for late payments, but big companies can take money from you, refund it late and simply gain two months' interest on said amount? Can anyone suggest a suitable complaint forum? Thanks!
lookwhaticando Posted 10 October 2006 Posted 10 October 2006 If it's a complaint forum you're after, I recommend FoxesTalk's own Leicester City forum. Seriously, your only route would be back through T-mobile's complaints department themselves. I doubt you'd get anywhere through any kind of consumer watchdog or whatever.
lcfcalan Posted 10 October 2006 Posted 10 October 2006 http://www.offcom.org.uk/ They may have a section to file your complaint to . Other than that , sendthe heavies in (or deathside)
The People's Hero Posted 10 October 2006 Posted 10 October 2006 In July, T-Mobile took a one year payment for my old mobile phone line (I didn't intend to renew but they didn't think of letting me know before they took the money). I immediately cancelled my contract and they said I would get a refund a month later (ie August, I guess). As I was on holiday at the end of August/beginning of Sept, I only enquired when I got back. I was told the money would be with me within 14 days. Not seeing the money in my account yet, yesterday I enquired again and finally today I was told that the payment was processed yesterday (9th October) and that they will not pay interest on the late refund. Why is that that we (customers) always have to pay interest/penalties for late payments, but big companies can take money from you, refund it late and simply gain two months' interest on said amount? Can anyone suggest a suitable complaint forum? Thanks! First of all the network involved with threat of getting Offcom/Oftel (whoever it is) involved. Then Offcom/Offtel (whoever it is). Office of Fair Trading? I'm going down a similar route at the moment with a couple of companies (not a mobile phone network though)
Deathside Posted 10 October 2006 Posted 10 October 2006 http://www.offcom.org.uk/ They may have a section to file your complaint to . Other than that , sendthe heavies in (or deathside) I know I've put on a bit of weight but surely I'm not in the same class as the heavies
Daggers Posted 12 October 2006 Posted 12 October 2006 Why is that that we (customers) always have to pay interest/penalties for late payments, but big companies can take money from you, refund it late and simply gain two months' interest on said amount? You are fully entitled to claim for interest on the sum owed, plus legitimate expenses for getting your money refunded. Write a clear letter asking for a total amount (including interest) to be repaid within seven working days. Include your contact details in case they with to talk to you or write back. At the end of that period, if nothing has happened, send a further letter stating that you will now: be putting the matter into the hands of your solicitor (and charging the costs to them) OR be taking the matter to small claims court In addition, you may wish to inform them that you will be contacting consumer watchdog programs in the media regarding this matter. Hope you find success.
Daggers Posted 12 October 2006 Posted 12 October 2006 Anne Robinson. How did you know I had some Welsh in me?
Babylon Posted 12 October 2006 Posted 12 October 2006 Someone give him 5p to cover the interest and save him the trouble of writing all those letters.
Babylon Posted 12 October 2006 Posted 12 October 2006 How did you know I had some Welsh in me? Andy Welsh?
Finnegan Posted 12 October 2006 Posted 12 October 2006 How did you know I had some Welsh in me? Because I've only just withdrawn.
Daggers Posted 12 October 2006 Posted 12 October 2006 Because I've only just withdrawn. Niiiiiiiiiiiice. :pinch:
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