I can understand this bit, but you could at least let people choose how to be contacted.
My issue is to do with my daughter's development, completely non-urgent and wouldn't matter if the email was missed.
It's just so frustrating. So now I've picked up the phone at work, even though I'm not supposed to and now I have to ring the guy back when I finish and we all know how that will go. You're 8,049th in the queue please wait while we deal with higher calls than usual!
Bah. Hate it.
Video calls would sort out the oldies though I'm sure. My mum would love that.