Automatic updates on season tickets need to be reactivated

[Wolfox]

Just a little tip…

 

I noticed my e-ticket was still showing the Forest game

 

i went into apple wallet 

 

selected notifications

 

Turned automatic updates back on

 

Newcastle ticket appeared 

 

I guarantee there will be mayhem at the ground because of this 

 

I think the automatic updates turn themselves off after a while if not used?

[StanSP]

2 minutes ago, Wolfox said:

Just a little tip…

 

I noticed my e-ticket was still showing the Forest game

 

i went into apple wallet 

 

selected notifications

 

Turned automatic updates back on

 

Newcastle ticket appeared 

 

I guarantee there will be mayhem at the ground because of this 

 

I think the automatic updates turn themselves off after a while if not used?

Is the info in the latest email linked to this? 

 

Details inside... IMPORTANT MOBILE SEASON TICKET INFORMATION FOR NEWCASTLE UNITED .     The Club is aware of an issue on some Apple devices in which passes are appearing in the 'expired' section in the Apple Wallet. We remind supporters that for each game, a push update will be sent to all Season Ticket Holders' devices 48 hours prior to kick-off (providing there is network connectivity), which will allow access to an 'expired' pass.   If the correct game is not appearing 48 hours prior to kick-off, please refer to the steps below to manually update your pass...   APPLE USERS   If you cannot see your pass, please open the Wallet App on your phone but do not use the shortcut to bring up your pass. Instead, scroll down to "view expired pass", click on "unhide" and follow the instructions below:   Click on the three dots Ensure the "automatic updates" toggle is green, then press and hold the miniature pass and drag the screen down Wait a moment for the pass to say “updated just now” Once the spinning wheel has disappeared, click on the back arrow in the top left-hand corner to return to the main pass   This should now show the next fixture.   If you have recently updated your phone and your pass has been removed, scroll down and click “edit passes” to unhide the pass.   ANDROID USERS   Update Google Wallet to the latest version from the App Store Check you do not have multiple tickets attached to your pass - you can do so by clicking on the pass and swiping right on the last fixture If neither of the above steps work, we recommend you power your device on and off again Supporters on android devices will need to ensure the email address on both their Google Wallet and Google Account on their device match.

Edited 26 December 2022 by StanSP

[Wolfox]

2 minutes ago, StanSP said:

Is the info in the latest email linked to this? 

 

Details inside... IMPORTANT MOBILE SEASON TICKET INFORMATION FOR NEWCASTLE UNITED .     The Club is aware of an issue on some Apple devices in which passes are appearing in the 'expired' section in the Apple Wallet. We remind supporters that for each game, a push update will be sent to all Season Ticket Holders' devices 48 hours prior to kick-off (providing there is network connectivity), which will allow access to an 'expired' pass.   If the correct game is not appearing 48 hours prior to kick-off, please refer to the steps below to manually update your pass...   APPLE USERS   If you cannot see your pass, please open the Wallet App on your phone but do not use the shortcut to bring up your pass. Instead, scroll down to "view expired pass", click on "unhide" and follow the instructions below:   Click on the three dots Ensure the "automatic updates" toggle is green, then press and hold the miniature pass and drag the screen down Wait a moment for the pass to say “updated just now” Once the spinning wheel has disappeared, click on the back arrow in the top left-hand corner to return to the main pass   This should now show the next fixture.   If you have recently updated your phone and your pass has been removed, scroll down and click “edit passes” to unhide the pass.   ANDROID USERS   Update Google Wallet to the latest version from the App Store Check you do not have multiple tickets attached to your pass - you can do so by clicking on the pass and swiping right on the last fixture If neither of the above steps work, we recommend you power your device on and off again Supporters on android devices will need to ensure the email address on both their Google Wallet and Google Account on their device match.

No…. That’s a different issue… the pass can still be in the active front area of the wallet and still not receive automatic updates if they’ve stopped…. I’ve seen this on two different phones now and I suspect it will catch a lot of people out  

[grobyfox1990]

2 minutes ago, Wolfox said:

No…. That’s a different issue… the pass can still be in the active front area of the wallet and still not receive automatic updates if they’ve stopped…. I’ve seen this on two different phones now and I suspect it will catch a lot of people out  

Are you sure? I think the email from lcfc and the issue you pointed out are the same. 

[Wolfox]

2 minutes ago, grobyfox1990 said:

Are you sure? I think the email from lcfc and the issue you pointed out are the same. 

I’m aware of two issues

 

The one referenced by @StanSPabove refers to unhiding the ticket

 

The issue I’m pointing out is activating automatic updates which may have paused 

 

Ive not seen it mentioned before and as I’ve seen this other issue on two separate phones I thought I’d point it out 

 

[Wolfox]

To be clear you’ll know if you have the issue I found if your e-ticket is in the front wallet not showing the Newcastle game 

[Ashley]

The system is Dogshit. 

 

Just give People Season Tickets and normal match tickets. 

 

It's not that hard. 

[Wasyls Pec Deck]

25 minutes ago, Ashley said:

The system is Dogshit. 

 

Just give People Season Tickets and normal match tickets. 

 

It's not that hard. 

I was going to ask how all this was going, but won’t bother now!

 

Glad I stayed with the bog standard card, although found one from years ago that was like a raffle book. Those were the days!

Edited 26 December 2022 by Wasyls Pec Deck

[foxile5]

Tonnes of empty seats five minutes before the game.

 

Why are the club so committed to this stupid venture basically nobody wants. What are they gaining from it?