NTL DIGITAL CUSTOMERS BE CAREFUL

[Babylon]

Be careful with your tv remote controls everyone!!!

After years of useage our set top box remote went wrong, rang up to get a new remote only to be told it will cost £15 for a replacement!!!!

Considering the ntl gear is only "rented" from them as part of the contract it's a complete joke!! They have also got rid of the free phone line, so while ringing up to get a new one i'm charged 10p a minute to sit on hold!!!!!

F'ing Disgrace.

[Daggers]

I often wonder why people suffer NTL as I've only ever heard bad tales about them. Does anyone have anything nice to say about NTL?

[Head Honcho]

Be careful with your tv remote controls everyone!!!

After years of useage our set top box remote went wrong, rang up to get a new remote only to be told it will cost £15 for a replacement!!!!

Considering the ntl gear is only "rented" from them as part of the contract it's a complete joke!! They have also got rid of the free phone line, so while ringing up to get a new one i'm charged 10p a minute to sit on hold!!!!!

F'ing Disgrace.

Why don't you give them a months notice?

[lookwhaticando]

Have NTL not had a piss-poor reputation in customer service for years?

[Unit]

I often wonder why people suffer NTL as I've only ever heard bad tales about them. Does anyone have anything nice to say about NTL?

They keep upgrading my internet for freeeee....

[lookwhaticando]

I often wonder why people suffer NTL as I've only ever heard bad tales about them. Does anyone have anything nice to say about NTL?

Apparently not!

I Just found this...

On the subject of Customer satisfaction, below is a copy of a letter that

won a competition in UK as complaint letter of the year...

How would you rate this complaint?

I'll give it a 9 on a 1-10 scale.

Complaint Letter of the Year. The British do have a way with words.... A

real-life customer complaint letter sent to NTL (to their complaints

dept....)

Dear Cretins,

I have been an NTL customer since 9th July 2001, when I signed up for your

3-in-one deal for cable TV, cable modem, and telephone. During this

three-month period I have encountered inadequacy of service, which I had not

previously considered possible, as well as ignorance and stupidity of

monolithic proportions. Please allow me to provide specific details, so that

you can either pursue your professional prerogative, and seek to rectify

these difficulties - or more likely (I suspect) so that you can have some

entertaining reading material as you while away the working day smoking B&H

and drinking vendor-coffee on the bog in your office:

My initial installation was cancelled without warning, resulting in my

spending an entire Saturday sitting on my fat arse waiting for your

technician to arrive. When he did not arrive, I spent a further 57 minutes

listening to your infuriating hold music, and the even more annoying

Scottish robot woman telling me to look at your helpful website....HOW?

I alleviated the boredom by playing with my testicles for a few minutes - an

activity at which you are no-doubt both familiar and highly adept. The

rescheduled installation then took place some two weeks later, although the

technician did forget to bring a number of vital tools - such as a

drill-bit, and his cerebrum. Two weeks later, my cable modem had still not

arrived. After 15 telephone calls over 4 weeks my modem arrived... six weeks

after I had requested it, and begun to pay for it.

I estimate your internet server's downtime is roughly 35%... hours between

about 6pm -midnight, Mon-Fri, and most of the weekend. I am still waiting

for my telephone connection. I have made 9 calls on my mobile to your

no-help line, and have been unhelpfully transferred to a variety of

disinterested individuals, who are, it seems, also highly skilled bollock

jugglers.

I have been informed that a telephone line is available (and someone will

call me back); that no telephone line is available (and someone will call me

back); that I will be transferred to someone who knows whether or not a

telephone line is available (and then been cut off); that I will be

transferred to someone (and then been redirected to an answer machine

informing me that your office is closed); that I will be transferred to

someone and then been redirected to the irritating Scottish robot

woman...and several other variations on this theme.

Doubtless you are no longer reading this letter, as you have at least a

thousand other dissatisfied customers to ignore, and also another one of

those crucially important testicle-moments to attend to. Frankly I don't

care, it's far more satisfying as a customer to voice my frustrations in

print than to shout them at your unending hold music. Forgive me, therefore,

if I continue.

I thought BT were shit, that they had attained the holy piss-pot of

god-awful customer relations, that no-one, anywhere, ever, could be more

disinterested, less helpful or more obstructive to delivering service to

their customers. That's why I chose NTL, and because, well, there isn't

anyone else is there? How surprised I therefore was, when I discovered to my

considerable dissatisfaction and disappointment what a useless shower of

bastards you truly are. You are sputum-filled pieces of distended rectum

incompetents of the highest order.

British Telecom - wankers though they are - shine like brilliant beacons of

success, in the filthy puss-filled mire of your seemingly limitless

inadequacy. Suffice to say that I have now given up on my futile and

foolhardy quest to receive any kind of service from you. I suggest that you

cease any potential future attempts to extort payment from me for the

services which you have so pointedly and catastrophically failed to deliver

- any such activity will be greeted initially with hilarity and disbelief

quickly be replaced by derision, and even perhaps bemused rage. I enclose

two small deposits, selected with great care from my cats litter tray, as an

expression of my utter and complete contempt for both you and your pointless

company. I sincerely hope that they have not become desiccated during

transit - they were satisfyingly moist at the time of posting, and I would

feel considerable disappointment if you did not experience both their rich

aroma and delicate texture. Consider them the very embodiment of my feelings

towards NTL, and its worthless employees.

Have a nice day - may it be the last in you miserable short life, you

irritatingly incompetent and infuriatingly unhelpful bunch of twats.

John

[Babylon]

Why don't you give them a months notice?

I'm considering it!!!! Problem is we have 3 x tv boxes, phones, broadband the whole works. I don't think it's worth the hassle. Think i'll write them a mad letter instead (like that'll do anyuthing).

[Babylon]

They keep upgrading my internet for freeeee....

Yeah they did that to me for a while... and then back dated it and we got a bill for hundreds for broadband one month. They were insistant we asked for the upgrade (which we had) but we'd also asked for it to be downgraded after a few months. The bill got cheaper after the downgrade but the speed stayed the same... until they found out.

IDIOTS.

[Knighton Matt]

I'm considering it!!!! Problem is we have 3 x tv boxes, phones, broadband the whole works. I don't think it's worth the hassle. Think i'll write them a mad letter instead (like that'll do anyuthing).

Not wanting to worry you but my mate rang them and told them to disconnect his account on 9 separate occasions. They're still sending him bills now!

[Daggers]

We love you Telewest, we do

We love you Telewest, we do

We love you Telewest, we do

Oh Telewest we love you!

Had nothing but top quality service from them. Great, fast internet provision; free basic package TV and a top phone service. Can't fault them.

Customer service answers promptly, deals with any small technical issues and the guys in the van are prompt.

:thumbsup:

[Head Honcho]

I'm considering it!!!! Problem is we have 3 x tv boxes, phones, broadband the whole works. I don't think it's worth the hassle. Think i'll write them a mad letter instead (like that'll do anyuthing).

I've had similar tactics from my mobile phone suppliers in the past and as soon as I've threatened to terminate my contract it's amazing what they'll do to keep you!

Don't know if your aware but when you give notice of a contract termination. Most of these communication companies will immediately transfer you to a department dedicated to keeping you as a customer.

[Babylon]

I've had similar tactics from my mobile phone suppliers in the past and as soon as I've threatened to terminate my contract it's amazing what they'll do to keep you!

Don't know if your aware but when you give notice of a contract termination. Most of these communication companies will immediately transfer you to a department dedicated to keeping you as a customer.

Yeah, I was thinking about calling their bluff. I always do with 02. when my 12 months are up and i'm due to get a new upgrade I just say i'm going to move to orange if they can't give me a better deal on the phone I want.

The bill usually goes from £100 to ZERO for the new phone.

[Northants Fox]

Be careful with your tv remote controls everyone!!!

After years of useage our set top box remote went wrong, rang up to get a new remote only to be told it will cost £15 for a replacement!!!!

Considering the ntl gear is only "rented" from them as part of the contract it's a complete joke!! They have also got rid of the free phone line, so while ringing up to get a new one i'm charged 10p a minute to sit on hold!!!!!

F'ing Disgrace.

I used to be with NTL i was fortunate that inever had any problems with the set top box. I did however have problems getting away from them when i changed to Sky, as the buggers wouldn't accept that i didn't won't to be with them anymore.

Where as now i don't even have Sky where i am so i won't be able to see our game next monthm

[Daggers]

i don't even have Sky where i am so i won't be able to see our game next monthm

How To Get There:

By Road:

Almost everyone who drives to Luton will do so via the M1 whether from the midlands, north, south, south east or south west. The ground is quite difficult to find from Junction 10, so even if you are coming from the south, you might find it easier to go on to Junction 11. If you do leave at Junction 10, follow the signs to the City Centre, then to Dunstable and the ground will be on your left when you get into the one-way system.

Junction 10 - High Res

Junction 10 - Low Res

Junction 11 - High Res

Junction 11 - Low Res

From the North: Exit the M1 at Junction 11, and join the A505 towards Luton. Follow the A505 for approximately 1.5 miles and Kenilworth Road is on your right as you leave the one-way system along Dunstable Road. To park, follow the one-way around, turning left, right and right again all in about 100 yards so that you do a complete U-turn and then take the second left into Ash Road. Continue down to the bottom, turn left at the end and the club is in front of you. Continue straight past the club and the road bends immediately over a dual carriageway bridge. Beyond this is plenty of street parking (and a great fish shop) if you are early.

From the South: You can join the M1 from the M25 at Junction 21A, which is Junction 6 of the M1. Exit at Junction 11 and follow directions above in

From the East: If you are on the A1, leave at Junction 8 of the A1(M) and take the A602 towards Hitchin, then follow the signs to Luton along the A505. When you come into Luton, head for the City Centre and once you reach the one-way system, follow signs to Dunstable and you will see Kenilworth Road on your left.

From the West: Come in on the A505 and follow the directions above in From the North.

Parking Restrictions: There is no car park at the ground, and there is limited space available in the streets around the ground. If you are early, you can find a space close by, but the street parking fills up quite quickly. There is a multi-storey car park in the town centre. Follow the signs for the Galaxy Centre Leisure Complex.

Rail: Luton Station is served by both Thameslink services, which run every 10 minutes or so (London terminals: London Bridge, Blackfriars, Farringdon and King's Cross Thameslink) and Midland Mainline services, which are less frequent but faster, often with Luton as the first stop on the way to Nottingham (London terminal: St Pancras). The station is a 10-minute walk from the ground. From the station, turn right into Station Road which runs into Mill Street. At the junction, turn left into Telford Way and right into Dunstable Road. Oak Road is the fifth on the left about a third of a mile along.

[Nationwider]

Dear Cretins,

I have been an NTL customer since 9th July 2001, when I signed up for your

3-in-one deal for cable TV, cable modem, and telephone...

Absolutely brilliant. I wish I got complaint letters like that at work.

I've had NTL phone and internet for about three years now. The internet's been a breeze, and apart from a brief interruption to our phone service about a month ago, that's been ok too.

Their bills begger belief at times though. I seem to be paying a decent rate for net/phone, but god knows how they calculate it. The monthly itemised bill just looks likes its been generated randomly by a chimp at a computer.

[Daggers]

The monthly itemised bill just looks likes its been generated randomly by a chimp at a computer.

... and NTL values your custom Sir,

[Nationwider]

... and NTL values your custom Sir,

I'm sure he was my line manager at the Credit Card Insurance Company From Hell. <_<

[Northants Fox]

How To Get There:

By Road:

Almost everyone who drives to Luton will do so via the M1 whether from the midlands, north, south, south east or south west. The ground is quite difficult to find from Junction 10, so even if you are coming from the south, you might find it easier to go on to Junction 11. If you do leave at Junction 10, follow the signs to the City Centre, then to Dunstable and the ground will be on your left when you get into the one-way system.

Junction 10 - High Res

Junction 10 - Low Res

Junction 11 - High Res

Junction 11 - Low Res

From the North: Exit the M1 at Junction 11, and join the A505 towards Luton. Follow the A505 for approximately 1.5 miles and Kenilworth Road is on your right as you leave the one-way system along Dunstable Road. To park, follow the one-way around, turning left, right and right again all in about 100 yards so that you do a complete U-turn and then take the second left into Ash Road. Continue down to the bottom, turn left at the end and the club is in front of you. Continue straight past the club and the road bends immediately over a dual carriageway bridge. Beyond this is plenty of street parking (and a great fish shop) if you are early.

From the South: You can join the M1 from the M25 at Junction 21A, which is Junction 6 of the M1. Exit at Junction 11 and follow directions above in

From the East: If you are on the A1, leave at Junction 8 of the A1(M) and take the A602 towards Hitchin, then follow the signs to Luton along the A505. When you come into Luton, head for the City Centre and once you reach the one-way system, follow signs to Dunstable and you will see Kenilworth Road on your left.

From the West: Come in on the A505 and follow the directions above in From the North.

Parking Restrictions: There is no car park at the ground, and there is limited space available in the streets around the ground. If you are early, you can find a space close by, but the street parking fills up quite quickly. There is a multi-storey car park in the town centre. Follow the signs for the Galaxy Centre Leisure Complex.

Rail: Luton Station is served by both Thameslink services, which run every 10 minutes or so (London terminals: London Bridge, Blackfriars, Farringdon and King's Cross Thameslink) and Midland Mainline services, which are less frequent but faster, often with Luton as the first stop on the way to Nottingham (London terminal: St Pancras). The station is a 10-minute walk from the ground. From the station, turn right into Station Road which runs into Mill Street. At the junction, turn left into Telford Way and right into Dunstable Road. Oak Road is the fifth on the left about a third of a mile along.

Thanks for the directions, two points though <_< 1) I don't have a car anymore 2) I live in Northampton which is on a branch line with a direct route to Birmingham to the North and London Euston to the South (ie:- No direct route to Luton) :laugh: :laugh:

[Daggers]

Thanks for the directions, two points though <_< 1) I don't have a car anymore 2) I live in Northampton which is on a branch line with a direct route to Birmingham to the North and London Euston to the South (ie:- No direct route to Luton) :laugh: :laugh:

That's fine, I wasn't going to go ... but if you come to Brum I'll pick you up and drive then.

[Northants Fox]

That's fine, I wasn't going to go ... but if you come to Brum I'll pick you up and drive then.

Thanks for the offer i'll consider it.

[Daggers]

Thanks for the offer i'll consider it.

[wirralsimon]

NTL have merged with Telewest and Virgin Mobile who both have a good reputation for customer service, so the customer service should begin to improve.

Simon

[Daggers]

NTL have merged with Telewest and Virgin Mobile who both have a good reputation for customer service, so the customer service should begin to improve.

Simon

I didn't think it was completed yet HERE

...and the worrying aspect is that NTL could just drag them down to their level of operation in the hunt for increased profit.

[Ultra]

We love you Telewest, we do

We love you Telewest, we do

We love you Telewest, we do

Oh Telewest we love you!

Had nothing but top quality service from them. Great, fast internet provision; free basic package TV and a top phone service. Can't fault them.

Customer service answers promptly, deals with any small technical issues and the guys in the van are prompt.

:thumbsup:

I guarantee that will change, now that NTL have taken them over!

And now that Sir Richard Branson, the guy who's fcuked up half the national train network, is also on board, it's not likely to get any better..

If I didn't have the phones and broadband, I'd switch to Uncle Rupert and Sky tomorrow!

[Phube]

On ntl: 4 Meg Broadband (originally 600K all upraded for FREE!!) only, and have no complaints what so ever!! But then I don't have to deal with any-one... so far!!

But then I'm woth Sky TV, and BT phone... so I probably pay over the odd for everything, but never have any complaints!!