Firstly it was great to be back, enjoying the game and seeing so many happy fans. Atmosphere was OK, yes not amazing but it's a strange time. Stewards were all helpful and pleasant, club gets a lot right and a warm can of Fosters or a bottle of water was fine, thanks for that. And a win, great stuff.
But inside the concourse the club is getting so much wrong. It's laughable. I have forwarded my thoughts to the club previously and on the current request for feedback on the latest plans by the way. Not just on a fans forum! We are in the North Stand and moved to the "new" shrunken family section.
- Catering team needs binning off ASAP. Yes we signed a contract with whatever the company is called. Do we know when this ends? Can't the club buy it out? They are simply horrendous. Don't blame the people working there, they are temporary staff, on minimum wage with little to no training. It's hopeless, the product offering is terrible and the wait times are ridiculous, before the match it's bad, but half time don't bother!
- Get in independent companies who care for their product and service, look for small Leicestershire based companies who run individual stalls. They will care and they will improve the offerings 5000%. Even bigger companies who know how to run an outlet would improve things.
- Vending machines - easy to stock, easy for customers, reduces queuing, a complete no brainer. Install some.
- A drinks only bar - spread the load, speed up the process, cater for the ones wanting a beer only.
- Toilets - these are as bad as things get. No soap, no hot water, no hygiene levels. We are coming out of a pandemic, but who cares. Just pile in and straight out.
- One way signs - don't put stickers on the floor - who reads them? No one - did you know there was an entrance and exit to each toilet? It was marked on the floor....
- Space - not much space, cram everyone in. I looked at it and there would be no issues at all with installing a second floor where the stairwells spin round. A mezzanine floor would go in there without any issues, at a reasonable cost and allow space to drink, eat, sit, enjoy your pint.
Anyway I did enjoy being back.