Broadband speed anomalies.

[davieG]

I've just moved and decided to stick with BT broadband

 

MrsG and I have PCs in the same room, mine being quite a bit newer she's getting circa 50mbps and I'm getting between 6 and a max of 11.

 

Before we moved I was getting 50+

 

I would appreciate it if anyone can suggest any reasons for this?

 

 

 

[Haydos]

Changed any settings? Are you connected wirelessly now as opposed to wireless before? Wireless drivers up to date?

[MPH]

Is yours a wireless connection? where is the router?

[DB11]

Are they both being used at the same time?

What other devices are connected?

If it's a wired connection try swapping the cables over and seeing if one is faulty

If it's wired see what port each cable is plugged into in the router

If wireless are the drivers up to date?

[Vicki Vixen]

I've just moved and decided to stick with BT broadband

 

MrsG and I have PCs in the same room, mine being quite a bit newer she's getting circa 50mbps and I'm getting between 6 and a max of 11.

 

Before we moved I was getting 50+

 

I would appreciate it if anyone can suggest any reasons for this?

 

The wifi on my laptop is about 3 times as fast with the lid down and plugged into a monitor, than with the lid up.

 

I did some research on this and figured out the antenna is normally positioned around the screen, so when you open/close the lid, you effectively rotate the antenna 90 degrees, and in doing so change the quality of the signal.

 

Maybe worth a try?

[davieG]

Both wireless as before.

 

Same strength with just mine on

 

Both PCs are aligned the same way just opposite ends of the room which is about 8 to 10ft

 

Mine was working perfectly before I moved houses so I'd assume the drivers upto date.

[davieG]

Just turned the PC around 180 degrees so the backs facing me and it's gone up to 31mbps, still not as good as MrsGs or what I used to have but I'll settle for that for now, all looks a bit untidy and ugly.

[DB11]

Just turned the PC around 180 degrees so the backs facing me and it's gone up to 31mbps, still not as good as MrsGs or what I used to have but I'll settle for that for now, all looks a bit untidy and ugly.

 

Try adjusting the antenna sticking out of the back? Assuming you use a wireless card and not built in wireless or a USB wireless adapter

[Strokes]

Try adjusting the channel frequency your router is on, it might be getting blocked by a neighbours router.

[davieG]

Try adjusting the antenna sticking out of the back? Assuming you use a wireless card and not built in wireless or a USB wireless adapter

 Tried that makes very little difference

 

Try adjusting the channel frequency your router is on, it might be getting blocked by a neighbours router.

Wouldn't  have thought that was an issue as its working  perfectly ok for MrsG 

[Strokes]

Tried that makes very little difference

 

Wouldn't  have thought that was an issue as its working  perfectly ok for MrsG

That's why I thought it might be that, it's as if something invisible is affecting your connection. If two routers are in close proximity and on the same frequency, it can affect your wireless speed. It's worth a try.

[davieG]

That's why I thought it might be that, it's as if something invisible is affecting your connection. If two routers are in close proximity and on the same frequency, it can affect your wireless speed. It's worth a try.

Ok didn't  realise anything like that would affect  one and not the other will look into it not that I know how to adjust channel frequencies 

[Strokes]

Ok didn't  realise anything like that would affect  one and not the other will look into it not that I know how to adjust channel frequencies

Just log into your router, usually 192.168.0.1 I think, and it should be in the settings.

[davieG]

Update 

 

I thought my Wireless network adaptor was broken as my BT broadband kept dropping out and after a while I couldn't get a connection. So I ended up connecting using a TP Link / ethernet

 

I contacted BT and found out my hub was set up wrong. (what a palaver that proved to be with phone calls emails and text messages asking me if I wanted an engineer when he was already in my house plus I've ended up with a second hub being delivered.) 

 

Anyway I know find that the network adaptor still works but with my pc unit aligned normally with the front facing me I get less than 2 mbs, fortunately I can get 40+ with my ethernet connection.

 

I still have a problem though if I leave my PC for a while the wifi and the ethernet both disconnect something I've not had for many a year but I can't remember how I stopped this happening.

 

So can anyone tell me how I get my wifi/ethernet to stay connected when not in use?

[potter3]

Update

I thought my Wireless network adaptor was broken as my BT broadband kept dropping out and after a while I couldn't get a connection. So I ended up connecting using a TP Link / ethernet

I contacted BT and found out my hub was set up wrong. (what a palaver that proved to be with phone calls emails and text messages asking me if I wanted an engineer when he was already in my house plus I've ended up with a second hub being delivered.)

Anyway I know find that the network adaptor still works but with my pc unit aligned normally with the front facing me I get less than 2 mbs, fortunately I can get 40+ with my ethernet connection.

I still have a problem though if I leave my PC for a while the wifi and the ethernet both disconnect something I've not had for many a year but I can't remember how I stopped this happening.

So can anyone tell me how I get my wifi/ethernet to stay connected when not in use?

Could the router be going into standby/idle? Some routers have that as an option, not sure why they do mind.

[davieG]

Could the router be going into standby/idle? Some routers have that as an option, not sure why they do mind.

I guess they might if you have a limited monthly download and don't want it updating stuff automatically but I'm on unlimited.

[nothin2seehere]

I've never known wifi or ethernet to disconnect without some sort of upstream problem, e.g. your router is getting turned off or rebooted for some reason. Sure your PC might go into Sleep mode and then not recover properly but that's another different issue.

 

BT hubs are really crap anyway, I'd advise you - if cables aren't an option - to invest in a better router. I gave a friend a Draytek SoHo router that I purchased way back in 2004 (really) and he said it was more stable than his HH3.

[davieG]

I've never known wifi or ethernet to disconnect without some sort of upstream problem, e.g. your router is getting turned off or rebooted for some reason. Sure your PC might go into Sleep mode and then not recover properly but that's another different issue.

 

BT hubs are really crap anyway, I'd advise you - if cables aren't an option - to invest in a better router. I gave a friend a Draytek SoHo router that I purchased way back in 2004 (really) and he said it was more stable than his HH3.

How do you use a router in combination with the BT HUB? do you plug it into an Ethernet socket on the hub, if so how do you get your pc etc to connect to the router.

[ramboacdc]

if you were on fibre before and aint now you will have anomalies. also if you were not on fibre and moving one place to another you will get different speeds depending on the wire change.

 

is is fibre or phone line? 

[Alexikokopops]

How do you use a router in combination with the BT HUB? do you plug it into an Ethernet socket on the hub, if so how do you get your pc etc to connect to the router.

When you go into the hub settings there's usually something you can select to put the BT Hub in modem only mode (at least you can with the Virgin Media Super Hubs) so it no longer emits the wireless signal. Then you connect up your alternative router using ethernet (someone correct me if I'm wrong there) and that will act as the wireless router instead of the BT Hub.

[davieG]

When you go into the hub settings there's usually something you can select to put the BT Hub in modem only mode (at least you can with the Virgin Media Super Hubs) so it no longer emits the wireless signal. Then you connect up your alternative router using ethernet (someone correct me if I'm wrong there) and that will act as the wireless router instead of the BT Hub.

Ok thanks for the info. Now I'm just confused how a secondary unit can provide a better wireless/ethernet signal than the source box

[separator]

There's an event log in the home hub that might tell you why its cutting out. Just log into the home hub from your browser, then go to Troubleshooting - Event Log. I've had BT Infinity with a home hub for a couple of years now and its been rock solid with 2 wired PC's, and a tablet & phones on wireless.

[MrSpaM]

Have you checked your wireless adaptor on your pc in device manager?

 

Sometimes they are set to send the network card to sleep to save power after a certain amount of time

[separator]

I guess they might if you have a limited monthly download and don't want it updating stuff automatically but I'm on unlimited.

Just checked my home hub settings and can't see anything about power saving mode or going into stand-by

[nothin2seehere]

How do you use a router in combination with the BT HUB? do you plug it into an Ethernet socket on the hub, if so how do you get your pc etc to connect to the router.

 

You don't - you replace it completely. To keep it fairly simple, the BT Homehub is just an ADSL router with a built in modem. You just need to look for an-other ADSL modem/router. It will have a socket normally labelled "WAN" (Wide Area Network, in this case the cable from your telephone socket) and then a bunch, usually 4, of other 10/100/1000Mbps network sockets that you connect your computer to.

 

Now, do you know if you have ADSL or BT Infinity/Fibre? @@Alexikokopops is right when he says the Virgin superhub can go into "modem mode" alas the Homehub doesn't have this functionality.