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Posted

A group of 53 of us had booked a coach with WOODS to Liverpool for tomorrow’s game at Liverpool. 
 

All paid for and all confirmed. 
 

Only now, have Woods turned around and said that they have cancelled the bus. Their reason being that a former employee (that they have now sacked as a result), who had been dealing with our booking, was wrong and shouldn’t have accepted the booking on the basis that it wasn’t officially through Leicester City. 
 

Follow up customer service has been poor. We have offered to follow any protocol required to get there, Woods refusing. 
 

So 53 disgruntled ticket holders, home and away dedicated supporters with no way of getting to Liverpool just after Christmas. 
 

All thanks to Woods 👍 Should be ashamed of themselves. 

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Posted
1 minute ago, StanSP said:

Might be wrong but was this the same firm that conned Liverpool fans out of going to the Champions League final? 

It wouldn’t surprise me with how they’ve behaved and the correspondence we’ve had. 
 

They initially said that Leicestershire Police had stopped the bus, but when we confronted Leicestershire Police, it was evident that they hadn’t, and that Woods had been lying and quickly changed their tune.

Posted

Completely not on, 53 loyal fans willing to make the journey this side of Christmas! Wonder if anyone in here knows anyone from Auden Clark or any other company who can take the lads! You’d like to think the club would do all they can to help but I doubt it. Good luck lads 🤞🏻 

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Posted

Shocking. 
 

They should be refunding the match day tickets as well. 
 

Anyone got any legal advice on if they can just cancel it and get away with paying any other expenses? Haven’t even got enough time to book anything else as they won’t have sent the refund by 5pm today. 

Posted
1 minute ago, Paninistickers said:

Is it a group of 53? Or 53 Individuals? If a group, surely another coach company would be happy for a charter and earn a day's revenue? 

Group of 53. All paid (and well over the odds may I add at £32 each when Woods charged £21 via the club). 

Posted (edited)
10 minutes ago, kenty216 said:

Completely not on, 53 loyal fans willing to make the journey this side of Christmas! Wonder if anyone in here knows anyone from Auden Clark or any other company who can take the lads! You’d like to think the club would do all they can to help but I doubt it. Good luck lads 🤞🏻 

I dunno about the club, it sounds like it’s their policy with Woods that has made this mess, as it not being done officially through the club being cited as reason for cancellation. 

Edited by westernpark
Poor spelling
Posted
Just now, westernpark said:

I dunno about the club, it sounds like it’s their policy with Woods that has made this mess, as it not being done officially through the club benign cited as reason for cancellation. 

Which is fair enough but should have been cancelled weeks ago though, not the day before, not giving lads enough time to sort alternative arrangements. 

Posted
Just now, Leicester_Loyal said:

Which is fair enough but should have been cancelled weeks ago though, not the day before, not giving lads enough time to sort alternative arrangements. 

Yes quite! Sounds like a sackable offence certainly. Good luck, I hope you find an alternative.

Posted (edited)
7 minutes ago, westernpark said:

I dunno about the club, it sounds like it’s their policy with Woods that has made this mess, as it not being done officially through the club being cited as reason for cancellation. 

Surely Woods can do both. Official club travel and then lads hiring one of their buses. Not sure the club contract would stop the latter.

 

Coach travel for football in this country is a mess. The amount of hoops and bullshit you have to jump through compared to say a rugby game.

Edited by SemperEadem
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Posted (edited)
7 minutes ago, westernpark said:

I dunno about the club, it sounds like it’s their policy with Woods that has made this mess, as it not being done officially through the club being cited as reason for cancellation. 

We made offers to try and reach some sort of compromise but all options were flatly refused with ignorance. Woods don’t care and it’s a disgrace.

 

Besides all that, we all know the club don’t care too.

Edited by Father Ted
Posted
4 minutes ago, SemperEadem said:

Surely Woods can do both. Official club travel and then lads hiring one of their buses. Not sure the club contract would stop the latter.

 

Coach travel for football in this country is a mess. The amount of hops and bullshit you have to jump through compared to say a rugby game.

It’s easier to get into the country as an illegal immigrant

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Posted
4 minutes ago, SemperEadem said:

Surely Woods can do both. Official club travel and then lads hiring one of their buses. Not sure the club contract would stop the latter.

 

Coach travel for football in this country is a mess. The amount of hoops and bullshit you have to jump through compared to say a rugby game.

I think it could be possible that exclusivity would exist in a contract, the club don't get any money from the 53 going up to Liverpool, whereas they do on Fox Travel or whatever it's called nowadays. I imagine it is also a huge earner for the company or at least something they deem prestigious. Woods wouldn't have sacked an individual if it wasn't a big mistake.

 

Posted
6 minutes ago, Father Ted said:

We made offers to try and reach some sort of compromise but all options were flatly refused with ignorance. Woods don’t care and it’s a disgrace.

 

Besides all that, we all know the club don’t care too.

Good luck, I hope something is sorted for you.

Posted
1 minute ago, Claridge said:

Why didn't you go with ausden Clarke in the first place?

They had no availability due to drivers on holiday at this time of year…

Posted
46 minutes ago, kenty216 said:

You’d like to think the club would do all they can to help but I doubt it.

 

The booking wasn't made directly through them though, by the sounds of it? Apologies if wrong.

 

That's like getting bad service at Tesco and then complaining to Sainsbury's about it and asking them to rectify the situation.

 

If the club have a partnership with Woods, then I'd imagine it'll get investigated properly and hopefully a favourable outcome for the fans on the back of it i.e. reimbursement and perhaps good will gesture or discount on future travel options.

Posted
Just now, StanSP said:

 

The booking wasn't made directly through them though, by the sounds of it? Apologies if wrong.

 

That's like getting bad service at Tesco and then complaining to Sainsbury's about it and asking them to rectify the situation.

 

If the club have a partnership with Woods, then I'd imagine it'll get investigated properly and hopefully a favourable outcome for the fans on the back of it i.e. reimbursement and perhaps good will gesture or discount on future travel options.

The booking was made direct through Woods

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