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cisono

"Customer services English"

By cisono, in General Chat

Where was this customer services lady from?  

24 members have voted

  1. 1. Where was this customer services lady from?

    • Southern European
      0
    • Northern European
      0
    • Eastern European
      1
    • South American
      0
    • African (I know it's a big continent, but just go with it)
      3
    • Asian (whole continent)
      19
    • Australia and Pacific Islands
      0
    • From any other forgotten corner on Earth
      1
    • From some other planet
      0

Recommended Posts

cisono

cisono

Posted
Posted

Just got an email from a leading web company.

It included the following sentence

This is inform payment go true, there is no outstanding balance on your account.

:cry:

Luckily the second part of the sentence was added,

or I would have had to email back to ask what she meant to say by that "payment going true"! lol

I know English may not be this customer services lady's mother tongue, but surely there must be a list of sentences that she can put together her emails from? Copy and paste should not be that difficult...

And I would have thought a decent level of English should be required for this sort of job anyway.

:unsure:

Side effect of outsourcing? We may be in for lots more English neologisms in the next few years then!

cisono

cisono

Posted
  • Author
Posted
Spoke to an Asian fella last night at Barclaycard. Conversation took about 45 mins.

Great customer service

A customer services guy who sounded "Indian" once accused me of making up the term "non-geographical numbers". :o

I had asked him if he could possibly tell me how much it would be for me to call an 0800 number from my phone. He said it was included in my plan. I said that I doubted this was the case (unfortunately).

How about 0845 and other non-geographical numbers then? (I also asked)

He then said "0845 also included" (I wish!) and "stop making up words like non-geographical numbers"

:blink:

I proceeded to give him examples of such numbers... so that he could look them up individually, but...

I never got the information I wanted. I had to guess from online documents, but - as we know - these are not totally reliable as different talk plans attract different call rates and my plan was an old one...

Master Fox

Master Fox

Posted
Posted
A customer services guy who sounded "Indian" once accused me of making up the term "non-geographical numbers". :o

I had asked him if he could possibly tell me how much it would be for me to call an 0800 number from my phone. He said it was included in my plan. I said that I doubted this was the case (unfortunately).

How about 0845 and other non-geographical numbers then? (I also asked)

He then said "0845 also included" (I wish!) and "stop making up words like non-geographical numbers"

:blink:

I proceeded to give him examples of such numbers... so that he could look them up individually, but...

I never got the information I wanted. I had to guess from online documents, but - as we know - these are not totally reliable as different talk plans attract different call rates and my plan was an old one...

Oh well.

lavrentis

lavrentis

Posted
Posted

One idiot claimed that once he couden't understand me on the phone when he was Indian..and another classic I picked up the phone to is "Hello, Im calling from Surveys Ltd and I am not after your money"

davieG

davieG

Posted
Posted

As bad as they are they've got to be better idea than getting a recorded message of someone trying to sell you stuff. I've had 3 or 4 this week alone, I quite enjoy the :giggle: feeling of telling them to fook off.

Dr The Singh

Dr The Singh

Posted
Posted

I hate the ones who call obviously change there names to an english equivalent when it's obvious they are of Indian origin. And once I had a arguement with a agent who claimed he was not working at a indian call centre even though I could here bollywood music in the background and hear his collegues gossip in hindi!!!

BigGibbo

BigGibbo

Posted
Posted
Just got an email from a leading web company.

It included the following sentence

:cry:

Luckily the second part of the sentence was added,

or I would have had to email back to ask what she meant to say by that "payment going true"! lol

I know English may not be this customer services lady's mother tongue, but surely there must be a list of sentences that she can put together her emails from? Copy and paste should not be that difficult...

And I would have thought a decent level of English should be required for this sort of job anyway.

:unsure:

Side effect of outsourcing? We may be in for lots more English neologisms in the next few years then!

Wheres the Nuneaton option?

The People's Hero

The People's Hero

Posted
Posted

I thought they read from scripts but then you get the following.

'Hel- lo sir or mad-dam'

I hoping you is to have a nice day so far.

I am call you because you are filling out a form on internet last week.

(Of course you haven't).

Would you be interest in make large savings on your business mobile telephonings invoice?

Maybes

Maybes

Posted
Posted
I hate the ones who call obviously change there names to an english equivalent when it's obvious they are of Indian origin. And once I had a arguement with a agent who claimed he was not working at a indian call centre even though I could here bollywood music in the background and hear his collegues gossip in hindi!!!

Just ask them what the weather is like. . .always catches them out ;)

MikeyT

MikeyT

Posted
Posted
I thought they read from scripts but then you get the following.

'Hel- lo sir or mad-dam'

I hoping you is to have a nice day so far.

I am call you because you are filling out a form on internet last week.

(Of course you haven't).

Would you be interest in make large savings on your business mobile telephonings invoice?

They do!!

I went for a job interview last week. I actually didnt know what i would be selling if i did get the job. It turns out it was loft insullation. I had to fill in a form and then proceeded to read the script you have to go by! Needless to say i turned the job down after being offered it! lol

Its a load of balls!!

But i do hate it when you cant understand them at all!! :S

cisono

cisono

Posted
  • Author
Posted
Cornwall. :giggle:

Indian, probably, in all seriousness... that's where most call centre/customer service places have been outsourced to.

Good guess, but nope, not in this case... :P

Raj

Raj

Posted
Posted
Just got an email from a leading web company.

It included the following sentence

:cry:

Luckily the second part of the sentence was added,

or I would have had to email back to ask what she meant to say by that "payment going true"! lol

I know English may not be this customer services lady's mother tongue, but surely there must be a list of sentences that she can put together her emails from? Copy and paste should not be that difficult...

And I would have thought a decent level of English should be required for this sort of job anyway.

:unsure:

Side effect of outsourcing? We may be in for lots more English neologisms in the next few years then!

she is from Anstey innit????

Raj

Raj

Posted
Posted
I hate the ones who call obviously change there names to an english equivalent when it's obvious they are of Indian origin. And once I had a arguement with a agent who claimed he was not working at a indian call centre even though I could here bollywood music in the background and hear his collegues gossip in hindi!!!

They dont have Bollywood music or speak hindi anywhere else in the world then???

I reckon that was Rushey mead... :D

Raj

Raj

Posted
Posted
She could be. But she would be from somewhere else originally...

Beaumont Leys???? :unsure::D

cisono

cisono

Posted
  • Author
Posted
Beaumont Leys???? :unsure::D

Same reply.

PS: Before you list all areas of Leicester, I can confirm that my reply would be the same for all of them :P

Raj

Raj

Posted
Posted
Same reply.

PS: Before you list all areas of Leicester, I can confirm that my reply would be the same for all of them :P

Thurnby lodge!!!! :D

Gotta be the Sub continent innit???

To be fair i had one last week.

Rang up talktalk and he said his name was Martin.

Then he realised i was Indian Boy and started asking me if if ever been to India,whats it like in the UK,was i born here and all that.

His real name was fcuking Mukesh!!!!

I pissed meself!!! :D :D

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