Im absolutely Foxed Posted 21 April 2009 Posted 21 April 2009 See above Yes i couldn't get 2 tickets together apart from West stand.
lildave3 Posted 21 April 2009 Posted 21 April 2009 I know Potter tried to buy some last night and got an error message.
RizLCFC Posted 21 April 2009 Posted 21 April 2009 I've been trying to ring them all day they've charged me for 2 tickets v S****horpe and not confirmed my booking due to an error on the website, don't know what the situation is with my tickets, absolute disgraceful service!
Bert Posted 21 April 2009 Posted 21 April 2009 It's hardly a disgraceful service. They do a very good job in there. They're going to be busy this week, with it being the final home game of the season, and a mad rush for Crewe tickets. Be patient, and you'll get through. If not, you could always send them an e-mail, or if possible, go down there in person and sort it out.
Craig Posted 21 April 2009 Posted 21 April 2009 I've been trying to ring them all day they've charged me for 2 tickets v S****horpe and not confirmed my booking due to an error on the website, don't know what the situation is with my tickets, absolute disgraceful service! It's not their fault everyone's comming out of the woodwork is it? They're busy, i suppose you'll either just have to wait on the line, or email them. Although i'd imagine the tickets are okay, if you've been charged for them.
Trav Le Bleu Posted 21 April 2009 Posted 21 April 2009 I've had exactly the same problem Riz - I've emailed them. Whilst the ticket office do a very good job, it is a shame that a club that pays players tens of thousands of pounds a week can't get a few more staff in for a few days when there's going to be a very obvious demand for tickets.
RizLCFC Posted 21 April 2009 Posted 21 April 2009 I've had exactly the same problem Riz - I've emailed them.Whilst the ticket office do a very good job, it is a shame that a club that pays players tens of thousands of pounds a week can't get a few more staff in for a few days when there's going to be a very obvious demand for tickets. That's exactly what I thought. Am going down there tomorrow to sort it out. What are you thinking of doing?
davieG Posted 21 April 2009 Posted 21 April 2009 Emailing them wont help you as you'll get this reply: Thank you for your email.Tickets for the game v S****horpe are still available but demand is extremely high. We are processing orders as quickly as we can with all available operators. Please do not send a chase up email. Tickets for the away fixture at Crewe are on sale today strictly to Priority 1 season ticket holders. Season ticket enquiries will also be dealt with as soon as we possibly can. Thank you for your patience. Kind Regards LCFC Ticket Office Which I got yesterday mid-dayish, still not had a follow-up
JoeyB Posted 21 April 2009 Posted 21 April 2009 I've had exactly the same problem Riz - I've emailed them.Whilst the ticket office do a very good job, it is a shame that a club that pays players tens of thousands of pounds a week can't get a few more staff in for a few days when there's going to be a very obvious demand for tickets. The fact is that they have 8 windows with computers, (9 on matchdays) so during the week this week they will probably have 4 windows open to deal with ticket sales in person! 2 people on the phone and possibly 2 people will have the day off. Because yes they are allowed days off.
davieG Posted 21 April 2009 Posted 21 April 2009 The fact is that they have 8 windows with computers, (9 on matchdays) so during the week this week they will probably have 4 windows open to deal with ticket sales in person! 2 people on the phone and possibly 2 people will have the day off. Because yes they are allowed days off. Disgraceful, we're not allowed days off we have to support them every day of every year - part timers!
RizLCFC Posted 21 April 2009 Posted 21 April 2009 Disgraceful, we're not allowed days off we have to support them every day of every year - part timers! How ridiculous though, take days off (probably) when there is a chance of a sell-out and plenty of problems wih tickets by the sounds of it.
Craig Posted 21 April 2009 Posted 21 April 2009 How ridiculous though, take days off (probably) when there is a chance of a sell-out and plenty of problems wih tickets by the sounds of it. And how long ago would they have booked these outrageous days off? Edit - Maybe if everyone had booked the tickets earlier, instead of conveniently a couple of days after we clinch promotion, there wouldn't be a problem.
Trav Le Bleu Posted 21 April 2009 Posted 21 April 2009 The fact is that they have 8 windows with computers, (9 on matchdays) so during the week this week they will probably have 4 windows open to deal with ticket sales in person! 2 people on the phone and possibly 2 people will have the day off. Because yes they are allowed days off. THAT'S why they should have more workers. Oh and just got this reply... Dear TravisI am sorry no tickets that were booked online last night actually went through as the system crashed. If you would like to email back with a contact number I will arrange for someone to call to take your orde subject to availability. Regards Carol LCFC TICKET OFFICE Which means Mr Thicky who didn't know if it was actually a "match" (see Matt's post) will get a ticket before I do... if I can be bothered, it'll be in the gods now and right in the corner. Not sure I can be bothered now. NB: If the above was the case, why didn't they just put a message on the phone line or OS stating this instead of making me (and no doubt others) wait on the phone 20 mins twice (at 20 mins it cut off) EDIT: Just tried online and it seems there are NO TICKETS - thanks LCFC!
JoeyB Posted 21 April 2009 Posted 21 April 2009 How ridiculous though, take days off (probably) when there is a chance of a sell-out and plenty of problems wih tickets by the sounds of it. Do you work 7 day weeks? Don't think so! so why would you expect them to?
MC Prussian Posted 21 April 2009 Posted 21 April 2009 I contacted them both yesterday and today by mail and it took a while for them to respond. To be honest, I did indeed send them a follow-up message, as I was simply too impatient to wait for news. They did, however, respond in a really nice manner within a matter of a few hours yesterday afternoon and in the meantime, I've even been able to switch seats from K1 to L1. Top blokes there.
Trav Le Bleu Posted 21 April 2009 Posted 21 April 2009 Do you work 7 day weeks?Don't think so! so why would you expect them to? Ever heard of shifts!? Doesn't have to be the same people - LCFC just need to employ enough people! No one's having a pop at the people in the ticket office - it's the money people at the top who cut back staff so they can brive round in Bentleys and take 2 month holidays in Mauritius!
C-man Posted 21 April 2009 Posted 21 April 2009 So, you think it makes perfect business sense to find the time to employ and then train part-time staff for one week. Brilliant, why aren't you running the club?!
Trav Le Bleu Posted 21 April 2009 Posted 21 April 2009 So, you think it makes perfect business sense to find the time to employ and then train part-time staff for one week. Brilliant, why aren't you running the club?! It makes good customer service to have staff in reserve.
davieG Posted 21 April 2009 Posted 21 April 2009 Well I've asked them by email if there are any Crewe tickets left for sale on Wednesday, I've had no answer even though they've read my email. All I want to know is - is it worth me trying tomorrow or not? Having read the email how hard / time consuming is it nn there part to reply with a simple Yes or No?
Bert Posted 21 April 2009 Posted 21 April 2009 Ever heard of shifts!? Doesn't have to be the same people - LCFC just need to employ enough people! No one's having a pop at the people in the ticket office - it's the money people at the top who cut back staff so they can brive round in Bentleys and take 2 month holidays in Mauritius! Do you think the club is crapping out money to pay for these extra staff? It makes good customer service to have staff in reserve. People aren't going to sit around all day "in reserve" hoping that they'll get a call from the ticket office, so they can come in and work.
Trav Le Bleu Posted 21 April 2009 Posted 21 April 2009 No, but you use staff from other departments to do the simple stuff to lighten the load of those on the frontline. This is common business practice. I've spent years in customer service rolls and I know what I'm speaking about.
davieG Posted 21 April 2009 Posted 21 April 2009 No, but you use staff from other departments to do the simple stuff to lighten the load of those on the frontline. This is common business practice. I've spent years in customer service rolls and I know what I'm speaking about. I bet you didn't go hungry, sounds like a tasty job
Craig Posted 21 April 2009 Posted 21 April 2009 Well I've asked them by email if there are any Crewe tickets left for sale on Wednesday, I've had no answer even though they've read my email. All I want to know is - is it worth me trying tomorrow or not? Having read the email how hard / time consuming is it nn there part to reply with a simple Yes or No? How'd you know they've read it Davie?
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