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I mentioned this in my email to them.
We are fans, not customers. But if they want to treat us like customers, they need to do much better and bump up their customer service standards a shed load and then some.
That light show e-mail isn't real, surely?! Please?!
I'm not usually one to ask for people to be sacked/lose their jobs, but Laura is treading a fine line calling it 'stadium bowl' ffs.
What is your business?
Surely it's less work to let people keep their physical cards? Maybe to put customers first (ha!) they could offer some kind of incentive to get people to take on mobile tickets?
Instead of using force tactics and having even more disgruntled fans considering the recent news about our finances, surely it makes sense to have fans on side? Customer service doesn't seem like a very high priority for the owners or senior management right now. If anything they've found a new way to piss them off.
That, nothing.
In regards to this and the £25 thing (which is what I thought you meant) it does seem like fans will refuse to take it up and actually make a bit of a stand. Based on the comments anyway.
I knew that would set a precedent.
Every club will at some point request the audio (which will eventually be released) before it comes to the point that PGMOL deem all comms should be aired live as it happens.