Reward Points

[Silver fox 67]

Has anyone had issues with points not being credited to season ticket card or online account with recent purchases?

[ianormondroyd]

Yes. My son had this issue with his. Emailed in and said they'd sorted it but went to pay and they said he had none. Manager came over and sorted eventually but it was a bit of a palava tbh. 

[syston_fox]

I think I recall it said it takes 28 days for them to show up on your account as need to wait for the return period to pass in order to stop people buying items, using the points on something else and then returning the original item. 

[ianormondroyd]

On 15/11/2021 at 13:23, syston_fox said:

I think I recall it said it takes 28 days for them to show up on your account as need to wait for the return period to pass in order to stop people buying items, using the points on something else and then returning the original item. 

In my case the 28 days had passed. In fact other more recent purchases had gone on. 

It didn't help that my son asked on EVERY SINGLE one of those 28 days if his points had gone on. 

The manager said something about a few accounts being affected by points not being credited. 

[Clarkielcfc]

Wouldn’t put mine on my account today when I went in because I’d forgotten my ST card, said they can’t add them without it… pffft!! 

[Vlad the Fox]

4 minutes ago, Clarkielcfc said:

Wouldn’t put mine on my account today when I went in because I’d forgotten my ST card, said they can’t add them without it… pffft!! 

That’s a shame as they used to if you knew your client ref. However if you keep your receipt they should add them when your next in the shop with ticket and receipt. 

[phoneticerror]

On 13/11/2021 at 15:19, Silver fox 67 said:

Has anyone had issues with points not being credited to season ticket card or online account with recent purchases?

Had this earlier in the year. They tried to baffle me with bullsh*t by saying my points were going to a different email address or something yet I’ve  only ever used one. Took several emails with proof of purchase but they eventually resolved it.

 

Service at the fan store has been pretty poor of late - in my experience anyway. One of the guys that works there literally bought my 6 year old to the verge of tears last month by dragging a joke on too long. Customer service at its finest.

Edited 17 November 2021 by phoneticerror

[phoneticerror]

9 hours ago, Clarkielcfc said:

Wouldn’t put mine on my account today when I went in because I’d forgotten my ST card, said they can’t add them without it… pffft!! 

They can, it’s just them being lazy.

 

Same way they can do it for all the fox members who still don’t have cards because of the delay in their supply chain.

[Clarkielcfc]

11 hours ago, Vlad the Fox said:

That’s a shame as they used to if you knew your client ref. However if you keep your receipt they should add them when your next in the shop with ticket and receipt. 

Yeah that’s what I’m going to try. So here’s hoping.

[FLAN]

Sorry I’m sure this has been asked often, but where can you see your total points?

[Bert]

I purchased my sons kit in store and they said I couldn’t use them as they had transferred over to a different system. Which was annoying. Then after 28 days they’d still not added my points in from that transaction so had to email and get them to add it all manually. As long as you can prove your purchase, they’re pretty good at sorting it all. 

[Bert]

9 minutes ago, FLAN said:

Sorry I’m sure this has been asked often, but where can you see your total points?

If you go onto your account by clicking the icon in the top right corner it takes you to the page showing you how much. 

[KrefelderFox666]

It would be nice if the club stopped ripping fans off with this money making system and gave something back to those loyal supporters having ST's and memberships. Get it back to the old way where STH's and members get a discount on purchase. Not a discount that only gets applied on the 2nd purchase. Points also expire so they try to force you to buy something before the next season starts. Along with ticketing, it's another failure of this club otherwise so well run.