Leicester City Welcomes Premier League Fan Engagement Standard

[davieG]

https://www.lcfc.com/news/3119067/leicester-city-welcomes-premier-league-fan-engagement-standard?fbclid=IwAR3K2qO0LjjwPxhhT51VqA4Gg6ys6mWW49_CV9_0oWs8kefEBm2oMNI3GxY&lang=en

 

Premier League clubs have committed to forming deeper working relationships with supporters than ever before, following the publication of the League’s Fan Engagement Standard (FES).
The latest in a series of League-wide measures designed to enhance long-term, meaningful engagement with supporters, the FES was initially endorsed by clubs in June 2022 before its introduction was unanimously approved in November following a period of detailed planning.

While respecting the individuality of every club and its established relationships with its supporters, the FES will uphold a clear required standard through the implementation of a consistent framework with five key pillars:

Leadership and Culture

The importance of club leadership in setting strategy and a culture of fan engagement and collaboration.

 

Listening

Clubs listening to the views of their fans in a structured and timely manner.

 

Collaborate and Participate

Supporting collaboration and the introduction of a Fan Advisory Board to promote meaningful dialogue between clubs and fans.

 

Share

Decisions taken by clubs are transparent and clubs share information in a timely and accurate manner.

 

Learn and Improve

Supporting clubs to learn and to develop their approach to fan engagement.

Fans can find out more about the Premier League Fan Engagement Standard here.

Fan engagement at LCFC

Leicester City Football Club is committed to creating an inclusive and passionate community where all our fans are valued and engaged. We aim not only to create unforgettable experiences, but to learn from them through a structured programme of fan collaboration that is representative of all supporters and enables fans’ active participation in the Club’s future growth.

We welcome the launch of the Fan Engagement Standard and look forward to implementing its recommendations into our established structure of supporter engagement.

Through our Fans Consultative Committee (FCC), Your 90 Minutes programme, direct relationships with established supporter groups and the proactive work of our Supporter Engagement team and LCFC Help, the Club already places great importance in the views of its fans, using consultation to aid decision making on matters that directly affect the fan experience.

The Club hosted its most recent FCC meeting at King Power Stadium on Wednesday 8 March, where matters including supporter behaviour at away matches and NFC mobile ticketing were discussed at length. The Club aims to host another FCC meeting before the end of 2022/23 season.

The Club has also commenced a period of consultation relative to its 2022/23 Singing Section trial in SK1. A survey has been issued to all Season Ticket Holders and Members to gather feedback on the trial, while in-person feedback will be sought at a series of Your 90 Minute sessions in the coming weeks.

 

Fan Advisory Board (FAB)

Included in the commitments of the FES is the introduction of club Fan Advisory Boards (FABs) – a consultative body with the primary purpose of engaging in two-way dialogue, exchanging information and ideas and securing feedback from a fan’s perspective.

The composition, recruitment and scope of the Leicester City FAB, including its place in our existing engagement framework, is currently under development – a process that itself will involve supporter consultation. Its proposed structure will be published by the end of the 2022/23 season, with the FAB fully operational ahead of the start of the 2023/24 campaign.

 

Fan Engagement Plan (FEP)

As part of its commitment to the Fan Engagement Standard, the Club will publish a Fan Engagement Plan at the start of every season, commencing from 2023/24. The plan, developed in consultation with supporters through our engagement framework, will outline:

 

- Details of key fan engagement activities to be completed during the season

 

- Details of key roles and responsibilities of Club officials in relation to fan engagement

 

- Details of the Fan Advisory Board such as membership, frequency of meetings and reporting

 

- Details of all Club Heritage Assets requiring fan consultation prior to a material amendment

 

Leicester City Chief Executive Susan Whelan said: “The passion and energy of supporters brings our game to life and elevates football to the privileged position it holds in the hearts of so many. Channelling that passion into the continued improvement of our clubs through further effective consultation and strong methods of engagement can only be for the good of the game.

“We welcome the introduction of the Fan Engagement Standard and look forward to continuing to learn from the knowledge of our supporters, the insights of their experiences and their appreciation for the Club’s culture and history.”

[moore_94]

[Silva Fox]

Should I re-send my "Rodgers out" e-mail to Susan for a 3rd time?

[steveherbe]

Meanwhile LCFC will continue to encourage the Showsec thugs to target the singing section in SK1, evict them, and hand out lengthy bans - presumably to enhance the supporter experience? Club has gone to rat-sh1t.

[davieG]

Sadly listening doesn't mean taking any notice of what's being said.

 

Listen = Lip Service or Action

[LCFCJoe96]

Well this’ll be a laugh 

[KingsX]

52 minutes ago, moore_94 said:

 

But well-dressed, expensive bullshit.

 

I'll bet there's a whole PowerPoint deck with exquisite graphics.

[Globalfox]

Premier League PR exercise to get out ahead of an independent regulator.

[TheLittleBigMan]

1 hour ago, KingsX said:

 

But well-dressed, expensive bullshit.

 

I'll bet there's a whole PowerPoint deck with exquisite graphics.

Edited 22 March 2023 by TheLittleBigMan

[smallpauldj]

I never received a survey and I sit in sk1 when can get to games. 

[FoxInTheBirstallBox]

If Leicester fan liaisons are the standard then football is ****ed. 

[marbles]

7 hours ago, steveherbe said:

Meanwhile LCFC will continue to encourage the Showsec thugs to target the singing section in SK1, evict them, and hand out lengthy bans - presumably to enhance the supporter experience? Club has gone to rat-sh1t.

If they are standing on the seats, why should they not be thrown out?

I can understand pleading innocence the very first time it happens, but it’s no longer ignorance the second time - it’s stupidity 

[volpeazzurro]

9 hours ago, davieG said:

https://www.lcfc.com/news/3119067/leicester-city-welcomes-premier-league-fan-engagement-standard?fbclid=IwAR3K2qO0LjjwPxhhT51VqA4Gg6ys6mWW49_CV9_0oWs8kefEBm2oMNI3GxY&lang=en

 

Premier League clubs have committed to forming deeper working relationships with supporters than ever before, following the publication of the League’s Fan Engagement Standard (FES).
The latest in a series of League-wide measures designed to enhance long-term, meaningful engagement with supporters, the FES was initially endorsed by clubs in June 2022 before its introduction was unanimously approved in November following a period of detailed planning.

While respecting the individuality of every club and its established relationships with its supporters, the FES will uphold a clear required standard through the implementation of a consistent framework with five key pillars:

Leadership and Culture

The importance of club leadership in setting strategy and a culture of fan engagement and collaboration.

 

Listening

Clubs listening to the views of their fans in a structured and timely manner.

 

Collaborate and Participate

Supporting collaboration and the introduction of a Fan Advisory Board to promote meaningful dialogue between clubs and fans.

 

Share

Decisions taken by clubs are transparent and clubs share information in a timely and accurate manner.

 

Learn and Improve

Supporting clubs to learn and to develop their approach to fan engagement.

Fans can find out more about the Premier League Fan Engagement Standard here.

Fan engagement at LCFC

Leicester City Football Club is committed to creating an inclusive and passionate community where all our fans are valued and engaged. We aim not only to create unforgettable experiences, but to learn from them through a structured programme of fan collaboration that is representative of all supporters and enables fans’ active participation in the Club’s future growth.

We welcome the launch of the Fan Engagement Standard and look forward to implementing its recommendations into our established structure of supporter engagement.

Through our Fans Consultative Committee (FCC), Your 90 Minutes programme, direct relationships with established supporter groups and the proactive work of our Supporter Engagement team and LCFC Help, the Club already places great importance in the views of its fans, using consultation to aid decision making on matters that directly affect the fan experience.

The Club hosted its most recent FCC meeting at King Power Stadium on Wednesday 8 March, where matters including supporter behaviour at away matches and NFC mobile ticketing were discussed at length. The Club aims to host another FCC meeting before the end of 2022/23 season.

The Club has also commenced a period of consultation relative to its 2022/23 Singing Section trial in SK1. A survey has been issued to all Season Ticket Holders and Members to gather feedback on the trial, while in-person feedback will be sought at a series of Your 90 Minute sessions in the coming weeks.

 

Fan Advisory Board (FAB)

Included in the commitments of the FES is the introduction of club Fan Advisory Boards (FABs) – a consultative body with the primary purpose of engaging in two-way dialogue, exchanging information and ideas and securing feedback from a fan’s perspective.

The composition, recruitment and scope of the Leicester City FAB, including its place in our existing engagement framework, is currently under development – a process that itself will involve supporter consultation. Its proposed structure will be published by the end of the 2022/23 season, with the FAB fully operational ahead of the start of the 2023/24 campaign.

 

Fan Engagement Plan (FEP)

As part of its commitment to the Fan Engagement Standard, the Club will publish a Fan Engagement Plan at the start of every season, commencing from 2023/24. The plan, developed in consultation with supporters through our engagement framework, will outline:

 

- Details of key fan engagement activities to be completed during the season

 

- Details of key roles and responsibilities of Club officials in relation to fan engagement

 

- Details of the Fan Advisory Board such as membership, frequency of meetings and reporting

 

- Details of all Club Heritage Assets requiring fan consultation prior to a material amendment

 

Leicester City Chief Executive Susan Whelan said: “The passion and energy of supporters brings our game to life and elevates football to the privileged position it holds in the hearts of so many. Channelling that passion into the continued improvement of our clubs through further effective consultation and strong methods of engagement can only be for the good of the game.

“We welcome the introduction of the Fan Engagement Standard and look forward to continuing to learn from the knowledge of our supporters, the insights of their experiences and their appreciation for the Club’s culture and history.”

Once you see a glossy poster, corporate mission statement in the media,  or similarly worded announcement like this, you can usually get the whiff of a certain smell and a vision of a board of people nodding in agreement and getting all excited about something they think will make them look good and the public will buy into and be pacified by. 

 

They are usually meaningless empty vessels used to con people into thinking things are, or are going to be alright. A bit like NHS ads that encourage people with certain symptoms to  visit a GP because help is at hand 🤣. I'd  thought such corporate crap had died out but apparently not. There again, us football supporters are all thick aren't we so we'll really believe something will happen 🤣🤣.

 

 

 

 

[SemperEadem]

4 hours ago, marbles said:

If they are standing on the seats, why should they not be thrown out?

I can understand pleading innocence the very first time it happens, but it’s no longer ignorance the second time - it’s stupidity 

With respect Im not sure you are fully in the picture with this matter or informed on it. It is not as clear cut as you may think and currently appeals are lodged with the club so such flippant discussion on the matter is also not particularly helpful.

Edited 23 March 2023 by SemperEadem

[Guest Col city fan]

Christ! There is so much visionary work being done. Conceptual models of what should be done are all over every industry at the moment. But there’s not enough ACTUALLY doing. It’s all planning, idea generation etc rather than completion. Why is this? Essentially because it’s a piece of piss to sit in a suit at a desk and to come up with yet another set of ideas. The hard bit is in their implementation. That’s where the real work lies and that’s why it often stops there.

A good example has been demonstrated on this forum, where, at the same time as LCFC are implementing their ‘5 key principles’ they are actually failing to answer telephone calls and emails.

Hows about doing that first LCFC? Explain to us why your comms is appalling at the moment. That doesn’t require ‘5 key principles’ to sort that out. It needs personnel, transparency and decency.

[marbles]

2 hours ago, SemperEadem said:

With respect Im not sure you are fully in the picture with this matter or informed on it. It is not as clear cut as you may think and currently appeals are lodged with the club so such flippant discussion on the matter is also not particularly helpful.

You are correct.  The only knowledge I have of the situation, is the couple of posts you’ve made about it.  Im guess in an attempt to either drum up support, or make the club look bad.

 

 

Edited 23 March 2023 by marbles