The Ticket Office

[Daggers]

Give them a break. Have you seen how many people work there? Do you appreciate how long it takes to answer thousands of emails while the phone is ringing, people are queuing and season tickets are being renewed?

They do a damn decent job and have never been anything less than friendly to me, they don't get paid a fortune and they try to make everyone happy - I think some of the flack being thrown at them in some of the threads is bang out of order.

You want guaranteed tickets? By a frigging season ticket and attend a load of aways, it's not rocket science. Put in a block booking for all the aways at the beginning of the season, it's not tough.

What's that, you're already a P1 or P2? Then stop expecting them to give your email priority treatment because you cocked up ordering your ticket.

Eh? You hardly go to away matches but fancied this (MK Dons, Peterborough, Hereford, Crewe - but not any of the matches before) one? Well ****ing suck it up. You either queue up outside or miss out, it's not their fault.

(Aside from Joe B - everything is his fault)

[Edmund]

Do you work in the ticket office?

[Halfsy]

I've never posted anything about those that work in the ticket office. They do an excellent job and they are always polite and friendly.

I am a student in Brighton, so i can't afford a season ticket, and i can't travel to the home games every week. So, you can't say if you want to travel away from home just buy a season ticket, it's not that simple.

I do think that the system needs revising for away games. I have been to 18 matches this season, and 8 of those were away.

I couldn't get tickets for either MK Dons nor Peterborough because they were sold out before members sale, which, unfortunately defeats the object of purchasing a membership.

I put it down to a part time support. Where were those season ticket holders when we only sold 800 away in the freezing cold at Brighton, or when we only sold 2,000 away at Swindon?

And where were they when they bottled traveling to Millwall, we only sold 2,000 out of 3,200 for a massive game.

That is embarrassing for a supposed big club.

Anyway, i presume i will be sitting in the home end again for this game, so i hope the part-timers enjoy their away day!

When you're smiling. . .

[Hullfox]

Give them a break. Have you seen how many people work there? Do you appreciate how long it takes to answer thousands of emails while the phone is ringing, people are queuing and season tickets are being renewed?

They do a damn decent job and have never been anything less than friendly to me, they don't get paid a fortune and they try to make everyone happy - I think some of the flack being thrown at them in some of the threads is bang out of order.

You want guaranteed tickets? By a frigging season ticket and attend a load of aways, it's not rocket science. Put in a block booking for all the aways at the beginning of the season, it's not tough.

What's that, you're already a P1 or P2? Then stop expecting them to give your email priority treatment because you cocked up ordering your ticket.

Eh? You hardly go to away matches but fancied this (MK Dons, Peterborough, Hereford, Crewe - but not any of the matches before) one? Well ****ing suck it up. You either queue up outside or miss out, it's not their fault.

(Aside from Joe B - everything is his fault)

Agreed.

Living where I do I always buy my tickets via email and only once did I get let down and the speed at which they righted their error was a lesson in customer service.

I think they do a sterling job.

[Fez of Mahrez]

I've been on the verge of writing something similar at times to be honest. It can be frustrating when you can't get through but if you don't go to every game, you'll just have to cope with the idea that it's people like you that cause the problem.

Having said that, I think they should come up with some sort of solution to give people an idea that ringing them is usually a ludicrous idea. I used to be on hold for hours when I used to ring up. God bless the holy pre-order form.

And agree with the sentiments about the staff themselves, they are generally top-notch when dealing with me.

[Craig]

They do a very decent job whenever i go in, or speak to them on the phone.

But there's times when i can't afford to spend £XXs on phoning from my mobile, and i can't get to Leicester either. So i email them, and they're really becoming slack with these emails. They used to be fantastic, either ringing back during that day, or processing the order.

Usually i'll pick my tickets up at the next home game after they've gone on sale, but a couple of times i haven't wanted to take this risk. So twice i've emailed them when i've been worried about not being able to get tickets (Dons and Peterborough). In the case of Dons, they got back to me after an age, so it all turned out ok. But early afternoon yesterday i emailed them (as im priority 2), and they didn't bother even aknowledging it. Good job i rang up before the sold out.

I know it must be a busy job to do on days such as yesterday and today, and i don't blame the staff for that, it's ridiculously undermanned at times, but a bit of curtoesy wouldn't go a miss.

[Bert]

I've never posted anything about those that work in the ticket office. They do an excellent job and they are always polite and friendly.

I am a student in Brighton, so i can't afford a season ticket, and i can't travel to the home games every week. So, you can't say if you want to travel away from home just buy a season ticket, it's not that simple.

I do think that the system needs revising for away games. I have been to 18 matches this season, and 8 of those were away.

I couldn't get tickets for either MK Dons nor Peterborough because they were sold out before members sale, which, unfortunately defeats the object of purchasing a membership.

I put it down to a part time support. Where were those season ticket holders when we only sold 800 away in the freezing cold at Brighton, or when we only sold 2,000 away at Swindon?

And where were they when they bottled traveling to Millwall, we only sold 2,000 out of 3,200 for a massive game.

That is embarrassing for a supposed big club.

Anyway, i presume i will be sitting in the home end again for this game, so i hope the part-timers enjoy their away day!

When you're smiling. . .

[Halfsy]

I know you were there mate! As were most FoxesTalk members i presume!

[Edmund]

I've never posted anything about those that work in the ticket office. They do an excellent job and they are always polite and friendly.

I am a student in Brighton, so i can't afford a season ticket, and i can't travel to the home games every week. So, you can't say if you want to travel away from home just buy a season ticket, it's not that simple.

I do think that the system needs revising for away games. I have been to 18 matches this season, and 8 of those were away.

I couldn't get tickets for either MK Dons nor Peterborough because they were sold out before members sale, which, unfortunately defeats the object of purchasing a membership.

I put it down to a part time support. Where were those season ticket holders when we only sold 800 away in the freezing cold at Brighton, or when we only sold 2,000 away at Swindon?

And where were they when they bottled traveling to Millwall, we only sold 2,000 out of 3,200 for a massive game.

That is embarrassing for a supposed big club.

Anyway, i presume i will be sitting in the home end again for this game, so i hope the part-timers enjoy their away day!

When you're smiling. . .

Fair play for following city and spending your hard earned money, but come on were all Leicester fans. What's with the snobbery, going on like your shit don't stink. Just because someone decides to go to one away game out of numerous, does that make them a bad supporter? Your assuming without even knowing there reasons, wether they work on said dates, can't afford it, have commitments(work/family), travel abroad etc

It's just not neccesary branding people part timers when they are your fellow support imo.

In regards to the ticket office, yes they do a very good job but at the end of the day they are business and have to deliver. If someone feels like they have been messed about and wants to complain then they have every right to. Can't just make excuses up, but yes people do have to have some patience and obviously the workers are only human, so when buying any tickets (music/sport) with demand common sense should prevail and the customers should expect a delay in getting through etc.

[Guest Bilo]

They can be a little slack with e-mails, and I can imagine that being incredibly frustrating if a) you can't get through on the phone and b) you don't live in Leicester.

I had a horrible feeling that I wouldn't be able to get tickets today with being in lectures till 11 and having to make my way to the ground on foot, but they had already processed my pre-order when I arrived, complete with student discount and on the terrace as requested. Impressive given how busy they must have been today. I must admit that I allowed other people's bad experiences with the Ticket Office to shake my own faith in their competence and I now feel a bit of a knob for panicking.

They've never been anything other than efficient, friendly and knowledgable in all my dealings with them and they do a great job.

[clazkel]

I've never posted anything about those that work in the ticket office. They do an excellent job and they are always polite and friendly.

I am a student in Brighton, so i can't afford a season ticket, and i can't travel to the home games every week. So, you can't say if you want to travel away from home just buy a season ticket, it's not that simple.

I do think that the system needs revising for away games. I have been to 18 matches this season, and 8 of those were away.

I couldn't get tickets for either MK Dons nor Peterborough because they were sold out before members sale, which, unfortunately defeats the object of purchasing a membership.

I put it down to a part time support. Where were those season ticket holders when we only sold 800 away in the freezing cold at Brighton, or when we only sold 2,000 away at Swindon?

And where were they when they bottled traveling to Millwall, we only sold 2,000 out of 3,200 for a massive game.

That is embarrassing for a supposed big club.

Anyway, i presume i will be sitting in the home end again for this game, so i hope the part-timers enjoy their away day!

When you're smiling. . .

Me too

Brighton was the worst game this season, well the worst result after being 2-0 up. Then again i cant really say its the worst game as the players were too far away so i didnt see the game!

[Guest Bilo]

Fair play for following city and spending your hard earned money, but come on were all Leicester fans. What's with the snobbery, going on like your shit don't stink. Just because someone decides to go to one away game out of numerous, does that make them a bad supporter? Your assuming without even knowing there reasons, wether they work on said dates, can't afford it, have commitments(work/family), travel abroad etc

It's just not neccesary branding people part timers when they are your fellow support imo.

In regards to the ticket office, yes they do a very good job but at the end of the day they are business and have to deliver. If someone feels like they have been messed about and wants to complain then they have every right to. Can't just make excuses up, but yes people do have to have some patience and obviously the workers are only human, so when buying any tickets (music/sport) with demand common sense should prevail and the customers should expect a delay in getting through etc.

Exactly. Before this season, I had to work on Saturdays and lived in Lincolnshire so opportunities to get to home games were scarce, let alone away games. This season I've returned to Leicester as a student so money is now the issue for me. As much as I'd love to be in a position to be able to go to all 23 away games, my wallet just won't allow it. I only have a finite amount of money to spend and bills, books and food are more important to me right now. If that makes me a 'part-time' fan then I plead guilty. I am having to be rather more selective with away games than I would like and accept that the price for this selectiveness is Priority 3 and having to sweat on whether or not I'll be able to get a ticket.

[Halfsy]

Fair play for following city and spending your hard earned money, but come on were all Leicester fans. What's with the snobbery, going on like your shit don't stink. Just because someone decides to go to one away game out of numerous, does that make them a bad supporter? Your assuming without even knowing there reasons, wether they work on said dates, can't afford it, have commitments(work/family), travel abroad etc

It's just not neccesary branding people part timers when they are your fellow support imo.

In regards to the ticket office, yes they do a very good job but at the end of the day they are business and have to deliver. If someone feels like they have been messed about and wants to complain then they have every right to. Can't just make excuses up, but yes people do have to have some patience and obviously the workers are only human, so when buying any tickets (music/sport) with demand common sense should prevail and the customers should expect a delay in getting through etc.

It's not a case of snobbery, nor am i condemning any fellow City fans for travelling.

My point is that the priority of away tickets needs to be revised.

I feel it is unfair that fans who cannot possibly purchase a season ticket, or would rather not, can't make the big games when they have travelled to the majority of away fixtures that same season, because some season-ticket holders who haven't been to many away games only turn up when it is a big game.

Where is the continuity when we sell out 4,000+ at MK Dons and Peterborough and can only manage half of that at Millwall?

[Scow]

Let's be honest - there's not many of us who would fancy working in such an environment when the level of demand is so high for tickets. They're being shafted from all angles and clearly do not have the numbers to cope with such demand - this is not their fault, or even the club's fault. They can cope with the work load for the main part and it's perhaps only two or three times a season when they have to endure a Posh or a Dons scenario. It wouldn't make sense to expand a work force in order to cope with something that only happens occasionally, particularly during the current economic climate.

On the whole they offer a good, friendly service. Inevitably frustration arises when worry sets in about securing a ticket - and that's a natural response - but I do agree that some of the criticism is way over the top sometimes.

We know the score at the start of the season - there's a priority system in place and I believe it's the fairest way of doing things. You just have to accept they'll be times where you won't have things your own way, unless you can do something about it. I'm priority 3 (will be priority 2 next season now) and I missed out on the Northampton game this season and I was gutted; however, I realised this was likely to happen and just had to accept it.

I've not seen any other viable proposal for a fairer method - certainly not Thracian's 'first come first serve' idea.

[Maybes]

I have everyright to complain after they fudged my order up.

[Alexikokopops]

Every single time I've emailed them asking them to ring I've received a call back within a couple of hours offering me the ticket I've asked for with one exception. That was Northampton away, where I got a phonecall early the next day from Jim saying they'd received my email and put a ticket on hold for me but didn't have the chance to call back because it was so busy the day before. I haven't got a bad word to say against any of them, especially Jim (hero). Especially since I learnt they were laughing at Daggers' design for the flag (the one with a picture of Raj on saying he was a twat).

[Guest Bilo]

Every single time I've emailed them asking them to ring I've received a call back within a couple of hours offering me the ticket I've asked for with one exception. That was Northampton away, where I got a phonecall early the next day from Jim saying they'd received my email and put a ticket on hold for me but didn't have the chance to call back because it was so busy the day before. I haven't got a bad word to say against any of them, especially Jim (hero). Especially since I learnt they were laughing at Daggers' design for the flag (the one with a picture of Raj on saying he was a twat).

Jim is indeed a prince among men.

[foss1884]

I just want to praise the ticket office. I sent an email request for tickets yesterday evening and got a confirmation of tickets at 7.15am this morning from Carol at the ticket office-quite scarily efficient! I have never had any issues with the ticket office and i cannot complain as they surpassed my expectation by selling two hours before opening to me!

[davieG]

Well I've had good experience and bad experience. It's frustrating when you know an email; has been read/opened and yet 24 hrs later not a single reply, not even a 'standard we're busy and we'll get to you as soon as'

I also find on many occasions where they've obviously not read the contents of the email, for example I've told them who I am, my ST reference number, what match I want the ticket for, my telephone number etc and yet when I do get an email reply they say can you send them the details. This happened even when I was ordering 2 ST renewals.

On the plus side I've had responses within 10 minutes via a phone call and the job complete in 15.

But in general I don't blame the staff more the lack of resources and their systems which seem entirely hit and miss to me.

[Edmund]

It's not a case of snobbery, nor am i condemning any fellow City fans for travelling.

My point is that the priority of away tickets needs to be revised.

I feel it is unfair that fans who cannot possibly purchase a season ticket, or would rather not, can't make the big games when they have travelled to the majority of away fixtures that same season, because some season-ticket holders who haven't been to many away games only turn up when it is a big game.

Where is the continuity when we sell out 4,000+ at MK Dons and Peterborough and can only manage half of that at Millwall?

Fair enough you have a point and you should take it up with the club, although it makes sense to me as the season ticket holders are the majority and unfortunately your probably in the minority. I see what your getting at and you do raise a fair point, I just misinterpreted what you said thinking you meant all fans that only make certain games are looked down upon.

Anyway keep the support up.

[syston_fox]

I have everyright to complain after they fudged my order up.

What went wrong with your order? Didn't you just get an extra ticket or something?

[Koke]

I've never had a problem with the ticket office, although I do understand the frustration of people. I usually e-mail them from work requesting tickets and Jim or that blond MILF usually ring me within the hour ready and sorted.

As Scoweh said, it's only about 3 or 4 times a year where problems like these occur. On the whole, I think they do an efficient job, and are very friendly and helpful, especially Jim. He's a hero.

[syston_fox]

I've never had a problem with the ticket office, although I do understand the frustration of people. I usually e-mail them from work requesting tickets and Jim or that blond MILF usually ring me within the hour ready and sorted.

As Scoweh said, it's only about 3 or 4 times a year where problems like these occur. On the whole, I think they do an efficient job, and are very friendly and helpful, especially Jim. He's a hero.

And lets face it, unless we draw one of the big boys in the cup next season then apart from Forest, I can't see any games being a mad rush due to the larger allocations. Even Derby and Cov away dont always sell out.

[Bert]

To be fair, I think they do a great job.

My main gripe with our own fans is to take last season for example.

We had 6,000 "fans" make it to Chelsea on a Wednesday night. Soon after, we played away at Burnley on a tuesday night, the tickets were cheaper, and the the travelling distance had about 20 miles in it. Where were they then?

I know everyone can't always get the time off work and/or have other commitments, but I'll bet at least half of the people that went Chelsea could've made it to Burnley.

[Koke]

To be fair, I think they do a great job.

My main gripe with our own fans is to take last season for example.

We had 6,000 "fans" make it to Chelsea on a Wednesday night. Soon after, we played away at Burnley on a tuesday night, the tickets were cheaper, and the the travelling distance had about 20 miles in it. Where were they then?

I know everyone can't always get the time off work and/or have other commitments, but I'll bet at least half of the people that went Chelsea could've made it to Burnley.

When people have other commitments and priorities then they will pick and chose their games based on how big and attractive they are. But on the whole I do agree with you. We do attract a lot of fair-weather fans when we draw the big guns but that's part and parcel of the game. It happens at every club, nothing we can do about it.