He's not bald Posted 10 August 2011 Posted 10 August 2011 I've not received mine yet either. ****ing joke if we've gotta queue up outside the ticket office before the first game. Very inconvenient. Fully understand,got mine, but it's just unfair that anyone who has taken the time and let's face it in these hard times laid out considerable expense to support the club should be ticketless less than 72 hours before the first home game. I don't doubt that you'll get to see the match but why should anyone have to potentially put themselves out on Saturday queuing up at the TO when they have purchased an ST to avoid all that cr*p?
Maybes Posted 10 August 2011 Posted 10 August 2011 Fully understand,got mine, but it's just unfair that anyone who has taken the time and let's face it in these hard times laid out considerable expense to support the club should be ticketless less than 72 hours before the first home game. I don't doubt that you'll get to see the match but why should anyone have to potentially put themselves out on Saturday queuing up at the TO when they have purchased an ST to avoid all that cr*p? Exactly. Sent them an email a few hours ago outlining my issues. Main problem being I will be working till around 1.30pm on Saturday so will struggle to get to the ground and queue up. The queues are always long aswell.
thybluefox Posted 10 August 2011 Posted 10 August 2011 Got mine today finally, it's a joke they've taken thus long though.
Bernie's Love Child Posted 11 August 2011 Posted 11 August 2011 Still not got mine. I went into the ticket office today and they told me that if it hasn't arrived by the weekend, call them and then go to the ticket office on Saturday who will issue tickets for the first two games. If it has still not arrived for the Brighton game, they will arrange to reprint the season ticket after this time. They will only reprint season tickets after the Brighton game. Crazy times. Just realsied that should say BRISTOL game, not Brighton! D'oh!
Bezzanator89 Posted 11 August 2011 Posted 11 August 2011 If you've not got your tickets by today ring up the ticket office or go pay them a visit, worked for me last year. Thankfully I got mine last Saturday. Phew. Bad that they're leaving it this late to send the cards out, poor organisation.
Bernie's Love Child Posted 11 August 2011 Posted 11 August 2011 STILL not arrived! Currently on hold for the ticket office!
KingDarius Posted 11 August 2011 Posted 11 August 2011 STILL not arrived! Currently on hold for the ticket office! Utter joke !!! Let us know what they say ! Im going down after work! would of thought theyd of put something on the OS to explian whats happened !
Bernie's Love Child Posted 11 August 2011 Posted 11 August 2011 Utter joke !!! Let us know what they say ! Im going down after work! would of thought theyd of put something on the OS to explian whats happened ! Was on hold for almost an hour before my call was answered. Was told as I was yesterday to collect tickets for the first two matches on Saturday and that all Season tickets had been sent out by Monday. Told them this was unacceptable as I shouldn't have to waste my time in a queue because they have c*cked up. I'm now awaiting a call from the ticket office supervisor who will tell me if they can reprint my season ticket today. I'm not expecting her to say yes but I live in hope....
KingDarius Posted 11 August 2011 Posted 11 August 2011 Thanks for that not much point me going down then if thats the case, lets hope they can print them there and then !! Cheers
billyfox1 Posted 11 August 2011 Posted 11 August 2011 I am not too bothered that I haven't received my season ticket yet as it is not Saturday yet and the club have clearly had some unwanted problems with them. What I am bothered about is the way the club are handling the situation. To start off with I just sent an email to the ticket office as I knew there would be hundreds of people trying to get through on the phone. I got an auto reply telling me that the email address was for queries only and not to purchase tickets, if i needed to contact the tickets office I had to do it by phone. This is a bit crap as its automatic and it was a query that I sent. I then tried to phone the club and the recorded message said that they were experiencing unusually high volumes of calls and could not accept mine. It went on to say that if I had a query I should email the ticket office at the address I had tried earlier. I am now left with no season ticket and no way of contacting the club. Why is there nothing on the website? This is a shambles
Maybes Posted 11 August 2011 Posted 11 August 2011 Still not got mine. Sent an email last night and surprise, surprise I am yet to receive a response. Absolute joke.
Walshy5 Posted 11 August 2011 Posted 11 August 2011 I went down after work today as i still havent got mine and was given two tickets for reading and bristol and was told to contact them if i still had'nt received mine after the bristol game. I made my frustration clear and she tried to blame the royal mail! I seriously have a good mind to make a formal compliant as this is a complete shambles! Can anyone tell me if anything like this has ever happened before as ive been a member for many years and havent had a season ticket since i was a kid?
Maybes Posted 11 August 2011 Posted 11 August 2011 Ive had a season ticket for quite a few years and have never encountered such problems before. Usually have had my season ticket by the end of July at the very latest!
sven-your-smiling Posted 11 August 2011 Posted 11 August 2011 i now have 3 COPIES of the same ST. its a joke
Karljohn Posted 11 August 2011 Posted 11 August 2011 i now have 3 COPIES of the same ST. its a joke Can I have one of your spares please, they want to charge my missus £21 to upgrade to adult when using my dad's senior ST just for the Bristol Game, last year it was £4.
Bernie's Love Child Posted 11 August 2011 Posted 11 August 2011 Was on hold for almost an hour before my call was answered. Was told as I was yesterday to collect tickets for the first two matches on Saturday and that all Season tickets had been sent out by Monday. Told them this was unacceptable as I shouldn't have to waste my time in a queue because they have c*cked up. I'm now awaiting a call from the ticket office supervisor who will tell me if they can reprint my season ticket today. I'm not expecting her to say yes but I live in hope.... Well, my phone call never arrived. In the mean time, I e-mailed the Fan Management Centre thing but then got bored of waiting so called the main switchboard who put me through to an extension in the Fan Management Centre. I left a message and ten minutes later a very helpful gentlemen called me back and said he would arrange to get my season ticket printed straight away and call me back to arrange a suitable time for me to collect it. Result!! Or not. About 7pm I had a call from another gentlemen responding to my e-mail. He told me it wasnt possible for a new ticket to be printed and I have to go to the ground on Saturday morning and collect match tickets. There is no alternative. He told me the club is aware they have c*cked up and apologised. Which doesn't really help me get my season ticket! He can't tell me when it was printed or posted. I could be waiting for a season ticket that was posted over a week ago that will never arrive - and to think they've had my money since March!!
billyfox1 Posted 12 August 2011 Posted 12 August 2011 After my troubles trying to contact the club I ended up emailing a large complaint to the fanzone email address and got the following response. I tried to contact you by phone earlier. I can only apologise for the problems you have experienced. You SHOULD have received your Season Ticket by now, they have all left the stadium, all be it, later than they should have done. That is completely Leicester City’s fault. Our problems have then been escalated, as you are not alone in not having received your Season Ticket and of course, as we instructed supporters to do, everyone has tried to contact us by phone, to say they had not received them, which has caused the phones to go into meltdown. Again, our fault entirely.I am still hopeful your season ticket will arrive before Saturday, (according to Royal Mail there is no reason to suggest it won’t) however we have put in place a contingency plan in the event them not arriving. IF you do not receive your Season Ticket by Saturday morning, please either:- · Visit the Ticket Office in the City Fanstore, prior to 1pm on Saturday and you will be issued with duplicate tickets for Saturday’s and next Wednesday’s game. At least this way, we can guarantee you will see the game. · If you cannot get to the ground until after 1pm, then please visit the Sub Ticket Office 1, positioned past Turnstiles 7-12 as you approach the Kop (going past Main Reception) and again, duplicate tickets will be issued. I do appreciate this is an inconvenience to you and on behalf of the Club, I do apologise. My job now however is at the very least, to ensure supporters can get in for the next two games whilst the postal backlog clears. If you have any further queries, please do not hesitate to contact me Yours sincerely Chris Tinbergen Head of Consumer Sales Leicester City Football Club
broughtonblue Posted 12 August 2011 Posted 12 August 2011 After my troubles trying to contact the club I ended up emailing a large complaint to the fanzone email address and got the following response. 'next Wednesday's game' sure it is on Tuesday!
sven-your-smiling Posted 12 August 2011 Posted 12 August 2011 i now have 3 COPIES of the same ST. its a joke sorry mate, my uncle and cousin have already got dibbs on them. sorry pal. why dont u just go up to the TO and say u aint got urs, and get another one?
sg6 Posted 12 August 2011 Posted 12 August 2011 'next Wednesday's game' sure it is on Tuesday! It's on wednesday
Bernie's Love Child Posted 12 August 2011 Posted 12 August 2011 Still nothing today. I pity the poor fool in the ticket office who faces me tomorrow morning when I've had to queue up with a hangover to collect match tickets...
Messi Posted 12 August 2011 Posted 12 August 2011 Mine still hasn't arrived. Its a joke. Why couldn't they just do it like every other year when we could go down and pick them up and the people that wanted them delivered could. Really hoping it comes tomorrow cause I really don't fancy queuing up for it. The other 2 people I sit with have got theirs.
Bernie's Love Child Posted 12 August 2011 Posted 12 August 2011 Mine still hasn't arrived. Its a joke. Why couldn't they just do it like every other year when we could go down and pick them up and the people that wanted them delivered could. Really hoping it comes tomorrow cause I really don't fancy queuing up for it. The other 2 people I sit with have got theirs. Why I'm so frustrated is this can be easliy sorted out. All they have to do is reissue me a new season card tomorrow when I go in to the ticket office. It's that simple but they are refusing to do so. I ordered Forest tickets on Wednesday, they came in the post today. If my card was sent out on Monday I would have it by now. In error, it's not been sent. Fools!
LCFC_FAN_1995 Posted 12 August 2011 Posted 12 August 2011 Mine still hasn't arrived. Its a joke. Why couldn't they just do it like every other year when we could go down and pick them up and the people that wanted them delivered could. Really hoping it comes tomorrow cause I really don't fancy queuing up for it. The other 2 people I sit with have got theirs. They said if it didn't come thursday which was yesterday then go up. This is only happening because they have moved everything around i bet!
Messi Posted 12 August 2011 Posted 12 August 2011 It probably is because they have moved everything around, everything has been one big rush this summer, from getting the megastore open in time for the Madrid game and now season tickets. Very bad organisation. It said on the e-mail to wait till tomorrow. I will do that then play hell if it isn't here. My dad got his on wednesday, mine still hasn't came and we live at the same address?
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