I always said, always thought, the Norwich home game in 19/20 was the one that seemed to kill us. Then lost to Man City and Liverpool (battered by them). Just inconsistent ever since those games. The Bournemouth, Spurs and Man Utd games at the end of the season especially were shocking and littered with player mistakes.
The following season was like a copy, the last three games Newcastle, Chelsea and Spurs. Even worse that Chelsea lost to Villa on the last day! Winning the FA Cup was superb, and beyond wildest dreams, but also helped cover over the bottling of 4th.