Tried all last week to get in touch with them again, finally spoke to someone on Thursday and either the phone line cut out or the ****ers hung up on me. So rang the council on Friday for some help, and they must have given them a bollocking cos this morning, before I could start calling anyone, I got a call from the company basically saying I could claim all the hours I'd earned and in one go, paid this Friday! So instead of poverty for the next month or two I can finally have a bit of financial freedom and can rest my mind for a bit, treat myself to one or two necessities, and financially plan for a thing or two. My body is so much more relaxed than it was this morning. Relief.