I'm amazed by the Amazon service complaints ( human rights abuses I can see). Whenever I've had an Amazon issue, straight to live chat usually resolved in under 10 minutes
Recently bought a kettle from my local small town retailer, trying to support local businesses, the kettle failed after three months took to shop, they refused to replace or refund told me I have to deal with manufacturer... ludicrous.
Fvck that small business you deserve to close