JPM1983 Posted 21 January 2016 Posted 21 January 2016 Because common sense and experience says. The scanners work for season ticket cards and not other methods. You may assume it should work. But guess what. It doesn't. So it would seem common sense is wrong and experience is correct. Add to that when you get thousands of people who don't normally go so, they rock up late to collect tickets. Then have no idea where they are actually going. Ummm strange how that adds up to a complete balls up. But I guess on your world, it should just work. I assume you also believe in bill. 1. It was the print at home e-tickets causing the issue, not the collected tickets. 2. People not knowing where they were going wasn't really an issue, I was the scanners. 3. Most people weren't rocking up late, the queues were lengthy 45mins before the game. Apart from that, spot on.
cambridgefox Posted 21 January 2016 Posted 21 January 2016 Im gonna try my luck at asking for a refund. Complete shambles. Also, why wasn't the kick off delayed? I suppose the TV schedule is more important than the fans. i. Sure if they delayed the kick off we would have won 3-0.ive only ever known them to delay it once before away at Wimbledon(Selhurst) for the semi of the vicai Cola cup.Tv dictates om afraid.Prime example Ipswich away with the snow.
Bayfox Posted 21 January 2016 Posted 21 January 2016 I've used an eticket before and it worked fine. There was also a heck of a lot of new people down there, who won't have experienced an issue like seemingly you have... so they don't have your mighty experience and knowledge to draw from. If you have a ticket, you expect the method provided to get you in. The e tickets also aren't "collected" as you say, they are printed at home. Lastly, people were there early. We arrived at half past and the queues were already huge and not moving. So it's safe to presume some people had arrived a good 20/25/30 minutes early and still got stuck in a queue. Considering you can usually arrive about two minutes before, walk straight in and be in your seat for kick off, it's more than reasonable. Well I stand corrected on the tickets then, but plenty have complained the paper tickets had a similar issue as well. However you must have been a lucky one then, as I have never known an e ticket work properly either at our place or the tigers the 1 time I went. Infact I got told by a steward, " I don't know why they bother, they never work and are nothing but trouble" apparently it's due to the scanners only being able to read the exactly correct barcode and ink colours, apparently any margins etc that your printer may have can affect it and if your cmyk is not the exact same pigment they can have issues too. However in this case, if paper tickets issued by the club had similar problems as some are implying, then it would seem they had some sort of failure. As for the stewards not knowing what to do, what are they meant to do, there job is crowd control I guess, as we no longer have turnstile opperators as such I imagine the training in any case is to send people to the ticket office to get duplicates, that's what I had to do in the past. if the queues started as early as 45 mins before the game then fair play, but as you say, most people rock up 2 mins before the game on a sat, I would certainly have left plenty of time knowing there would be a lot of newbies/ non regulars heading to the game. It does sound like absolute mayhem but non of the lads I know had any issues so I assume the truth is as normal, about the half way house. Clearly the club are gonna be getting a lot of complaints. I imagine it may put a lot of people of next time, but as we have again forfited the Fa Cup i guess it's another 12 months before we have the issue again.
Displaced Sky Posted 21 January 2016 Posted 21 January 2016 Print at home tickets do not work with the tech LCFC has. People were having to fold up their printouts like origami experts only to find the print quality wasn't good enough to scan. We arrived half hour early and just managed to get in for the start. The bloke in front of me at the turnstile scanned one kid into the ground, but then couldn't get the tickets for his other kid and himself to work. He asked the steward for help. The steward refused to help. He asked the steward if he could pass his kid over and jump the barrier. The steward said "no". He asked the steward what to do, the steward told him to ask security outside. I did, they told me to ask the stewards inside. I asked the steward to get a supervisor, he said "no", then walked off. Another steward told him to go to the ticket office, but when he asked about the kid already inside (by now with sad, fat tears rolling down his face) that steward walked off too. Meanwhile at the next turnstile, people were folding non-functioning tickets into different shapes and they weren't working either and the queue grew. When the guy did leave to go to the ticket office, instructing his kid to stay where he was, a little flurry of season ticket holders were able to get in, and the two stewards moved away to stare at a wall and avoid dealing with the shambles. If the club insist on selling print at home tickets they need to have manually operated print at home turnstiles. If they are going to have stewards they need to have ones who see their job as something more that saying "It's not my problem" and staring at walls. The stewards were pointless, but the bigger problem is that no-one at the stadium seemed capable of having a creative thought to prevent a customer service disaster that could easily have become an angry crowd situation. It's unsurprising that the energy in the ground was completely flat after everyone had spent so long and had a stressful time getting in and many missed a big chunk of the game.
Babylon Posted 21 January 2016 Posted 21 January 2016 As for the stewards not knowing what to do, what are they meant to do, there job is crowd control I guess, as we no longer have turnstile opperators as such I imagine the training in any case is to send people to the ticket office to get duplicates, that's what I had to do in the past. if the queues started as early as 45 mins before the game then fair play, but as you say, most people rock up 2 mins before the game on a sat, I would certainly have left plenty of time knowing there would be a lot of newbies/ non regulars heading to the game. It does sound like absolute mayhem but non of the lads I know had any issues so I assume the truth is as normal, about the half way house. Clearly the club are gonna be getting a lot of complaints. I imagine it may put a lot of people of next time, but as we have again forfited the Fa Cup i guess it's another 12 months before we have the issue again. Exactly, there job is crowd control, they failed to manage the crowd. I totally get them referring people to the ticket office a the start, but when it becomes apparent that there is a major issue (it became obvious very quickly) then it's their job to sort try and help... not just stand there shurgging or walking away. Stories of kids being separated from parents etc are an utter joke. It doesn't take much for one of them to step forward and make everyone aware that there is a major issue. Get everyone with a paper ticket to step to one side, get everyone else in and wait for a supervisor on instructions with what to do with everyone else... which was to manually let people in eventually... who'd have thought of that!!!!
whitlock Posted 21 January 2016 Posted 21 January 2016 Didn't have an issue with my Season Ticket card.
Bayfox Posted 21 January 2016 Posted 21 January 2016 Exactly, there job is crowd control, they failed to manage the crowd. I totally get them referring people to the ticket office a the start, but when it becomes apparent that there is a major issue (it became obvious very quickly) then it's their job to sort try and help... not just stand there shurgging or walking away. Stories of kids being separated from parents etc are an utter joke. It doesn't take much for one of them to step forward and make everyone aware that there is a major issue. Get everyone with a paper ticket to step to one side, get everyone else in and wait for a supervisor on instructions with what to do with everyone else... which was to manually let people in eventually... who'd have thought of that!!!! I know this is gonna sound extreme, and I completely agree they could have tried to get season ticket card holders in as a way off reducing crowds. But if you start manually letting people in you end up with another issue. Who's to say people haven't printed of 2 or 3 copies of the same ticket at home. The reason they are scanned is so they can only be used once. It sounds like last night was a bit of a mare, but I could totally understand a steward being reluctant to just admit people to the ground based on the fact they are holding a piece of paper.
Babylon Posted 21 January 2016 Posted 21 January 2016 I know this is gonna sound extreme, and I completely agree they could have tried to get season ticket card holders in as a way off reducing crowds. But if you start manually letting people in you end up with another issue. Who's to say people haven't printed of 2 or 3 copies of the same ticket at home. The reason they are scanned is so they can only be used once. It sounds like last night was a bit of a mare, but I could totally understand a steward being reluctant to just admit people to the ground based on the fact they are holding a piece of paper. So can I... but they did in the end, because the ticket office isn't going to be able to deal with god knows how many people wanting a ticket printing out for them. That's why I say, step out from behind the turnstile and just inform people that the paper tickets aren't working. Keeping people informed is half the battle. I walked through and there were four stewards just stood behind the turnstile doing nothing, nobody outside at all. They probably haven't been trained for it, so it's not their problem. But he club need to think ahead and plan for this stuff.
Harry - LCFC Posted 21 January 2016 Posted 21 January 2016 I know this is gonna sound extreme, and I completely agree they could have tried to get season ticket card holders in as a way off reducing crowds. But if you start manually letting people in you end up with another issue. Who's to say people haven't printed of 2 or 3 copies of the same ticket at home. The reason they are scanned is so they can only be used once. It sounds like last night was a bit of a mare, but I could totally understand a steward being reluctant to just admit people to the ground based on the fact they are holding a piece of paper. The loss to the club from a small number of people cheating the system would have been far smaller than the loss to the fans as a result of strictly enforcing the rules. The club also wouldn't have received the hate they're deservedly getting now.
EnglishOxide Posted 21 January 2016 Posted 21 January 2016 So can I... but they did in the end, because the ticket office isn't going to be able to deal with god knows how many people wanting a ticket printing out for them. That's why I say, step out from behind the turnstile and just inform people that the paper tickets aren't working. Keeping people informed is half the battle. I walked through and there were four stewards just stood behind the turnstile doing nothing, nobody outside at all. They probably haven't been trained for it, so it's not their problem. But he club need to think ahead and plan for this stuff. They did in the end because of orders from match control down the radio. You can't have stewards taking it on themselves to just start letting people in on one gate off their own back. Besides, it was mostly Showsec who are even more under prepared for any issue. Stewards not in contact with their supervisor (as in, the majority) will have had very little idea what was going on. A handful of stewards and thousands of irate fans. And you expect them to control this unforseen circumstance how? I agree it could have been managed better, as in separating e-tickets from normal tickets and season tickets sooner, but you are asking for perfection. The e-tickets sometimes don't work, but never on that scale. More than half the problems with queues and entry to the ground in general are due to the thick people trying to get in the wrong turnstiles, not paying their season ticket bill, or not walking through when the light flashes green.
davieG Posted 21 January 2016 Posted 21 January 2016 Sounds like a lot of indecision from the hierarchy and lack of downward instructions to those manning the turnstiles.
Babylon Posted 21 January 2016 Posted 21 January 2016 They did in the end because of orders from match control down the radio. You can't have stewards taking it on themselves to just start letting people in on one gate off their own back. You need to read my original email, I said I understand them not letting everyone in. I said they needed to communicate there was an issue and await instruction from their supervisor. They failed to even do that which is the bare minimum. Surely there is at least one man per stand with a radio who is in touch with control? There was to be a system of contact in case of any serious issues. As Davie said, a lot of indecision and people not understanding how big a problem it was.
ramboacdc Posted 21 January 2016 Posted 21 January 2016 On bbc now http://www.bbc.co.uk/news/uk-england-leicestershire-35369658
GaelicFox Posted 21 January 2016 Posted 21 January 2016 On bbc now http://www.bbc.co.uk/news/uk-england-leicestershire-35369658 That could have been a serious incident Club need to sort that out
CharlieCharles Posted 21 January 2016 Posted 21 January 2016 You want to here this.... Stood waiting outside to get in for 15 minutes until a Leicester supporter told me that e tickets were not working and i needed to go the ticket office (why was there no stewards doing this) I then got to the ticket office, waited for a further 5 minutes, got near the front and then they said no more ticket re prints, stewards will let you in at the turnstile. So a little annoyed, i get back in the line, wait another 10-15 minutes and get to the front, the steward says sorry you need to go to the ticket office.... I explained to him that ive been told to come here by them and he pretty much shrugged his shoulders, i then said can you go and check with you manager, which he eventually did. Next thing you know stewards came along doing it manually, but couldnt work out how to open the gates, this delayed us even further.... 23 minutes i missed, it was such a shambles its quite laughable.. at least i did not miss any goals.
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