Bayfox Posted 20 January 2016 Posted 20 January 2016 The majority of the printed tickets didn't work. Not quite sure why you'd expect people to turn up earlier just because they've got a different method of gaining entrance than usual. It should just work! Because common sense and experience says. The scanners work for season ticket cards and not other methods. You may assume it should work. But guess what. It doesn't. So it would seem common sense is wrong and experience is correct. Add to that when you get thousands of people who don't normally go so, they rock up late to collect tickets. Then have no idea where they are actually going. Ummm strange how that adds up to a complete balls up. But I guess on your world, it should just work. I assume you also believe in bill.
Filbert1962 Posted 20 January 2016 Posted 20 January 2016 We queued for 35 minutes to get into the east stand. Absolute shambles with no organisation or back up plan to sort it out. LCFC take note, learn from these problems and make changes to ensure this doesn't happen again.
ithuriel Posted 20 January 2016 Posted 20 January 2016 Was wondering why so many were late getting to their seats.
Kitchandro Posted 20 January 2016 Posted 20 January 2016 No point blaming the fans, the club's machines didn't work (as usual, plenty of times it's not read my season ticket properly) and nobody had the good grace to tell people they needed to go to the ticket office. So people were just crammed outside, including those who had working tickets.All that praise they earned for selling the tickets at such a good price and then they let themselves down with that fiasco.
Chap84 Posted 20 January 2016 Posted 20 January 2016 The manually operated turnstiles in the end but I agree it was a shambles
adam Posted 20 January 2016 Posted 20 January 2016 I was in the queue for half an hour. When I got to the front the steward was just waving everyone through .Didn't even get my season ticket out my pocket .Madness .
Reg Vardy Posted 20 January 2016 Posted 20 January 2016 Went to gate 25 at 7.15. Lined up for 15 minutes got to gate, e tickets wouldn't work. Told to go to ticket office one stood in massive line until 8pm, just yards from window, told go back to your gate you can get in now.Back at gate 25 guess what? Hundreds queuing! got in at 8.10......you don't know what you are doing ....complete shambles, spoke to two gate people, two stewards....none had a clue what was going on....simply not good enough....
TJB-fox Posted 20 January 2016 Posted 20 January 2016 This happened to me at the Brighton game the year we went up, missed 15 minutes but that was mainly due to queueing at the ticket tent not having paper tickets. I emailed in saying I'd come up from Bristol for the game, paid a fair whack for my ticket etc...and Jim refunded the ticket and gave me a free silver membership for the following season. I'd suggest if you are unhappy as I was then email in and see what they can do.
Filbert1962 Posted 20 January 2016 Posted 20 January 2016 Just read the statement from the club and they have completely under played how bad the delay was - apparently, we missed "the start" of the game. That to me suggests a couple of minutes, not the 25 minutes I missed because of the delays. Can I get 25% of the ticket price refunded, cos that's how much of the match I bloody missed! By the way, I am a season ticket holder & my card scanned fine.
adam Posted 20 January 2016 Posted 20 January 2016 Im gonna try my luck at asking for a refund. Complete shambles. Also, why wasn't the kick off delayed? I suppose the TV schedule is more important than the fans.
BoyJones Posted 20 January 2016 Posted 20 January 2016 I got to the ground at 740, was in by 747pm. Me and my lad had E-tickets, having given season cards to a couple of mates. When I realised we had a problem, just waited a few seconds for a fan with a season card and pushed in with him. Tight squeeze for me but seemed the obvious answer. Other people with E-tickets were going back to the ticket office. Why? Obviously a total cock up by the TO, but sometimes you have to accept there is a problem and do your best to get over it.
StanSP Posted 20 January 2016 Posted 20 January 2016 I got in fine at 7.15ish But did wonder about 8ish why there were so many seats empty and about 8.05 see a huge crowd of people trying to figure out where their seat is
foxinsox Posted 21 January 2016 Posted 21 January 2016 I had regular paper rather than eticket. The queue for turnstile 32-37 was obviously very long wait, so went in the L1 turnstile with a shorter queue no problems.
Guest MattP Posted 21 January 2016 Posted 21 January 2016 It was a total shambles, got into the game at 8.05 after leaving the 1884 bar at 7.30, e-tickets not scanning and not one person around seemed to have a clue what to do.
Basingstoke Fox Posted 21 January 2016 Posted 21 January 2016 Arrived at turnstiles 25-27 about 10 minutes before kick off, which should be more than enough time! Didn't get in until 20 minutes into the match. Pretty annoying that I'd've seen more of the game if I'd stayed at home instead! Oh well, at least the atmosphere made up for it tonight..
Dan Posted 21 January 2016 Posted 21 January 2016 Left the local hero at 7:15 and missed the first five minutes of the game. Total shambles from the club. My god imagine if we actually play Real Madrid at home next season.
C-man Posted 21 January 2016 Posted 21 January 2016 Technology failure can happen. Not ideal but not a problem in my opinion. What was an issue was the complete lack of communication and plan for what to do. At 25-27 there was not a single steward walking down the line and explaining what fans would need to do, no brains to perhaps split the queue up so season ticket holders had one turnstile to go straight through on... Absolutely nothing and it was pathetic.
Reg Vardy Posted 21 January 2016 Posted 21 January 2016 We went to the ticket sub office because the club steward on gate 25 told us to, as our tickets didn't scan......what would you do?
JPM1983 Posted 21 January 2016 Posted 21 January 2016 Absolute farce. Print at home e-tickets were causing the issue, as always, but there were so many people with e-tickets because of the late ticket sales. Why don't the club put e-tickets on hold until the scanners actually work? Got in at 8pm (gate 12) and that was because the steward just waved everybody through.
Ashley Posted 21 January 2016 Posted 21 January 2016 Do you think stewards knew this was going to happen? It's got nothing to do with the stewards and everything to do with the ticket office and technical side of things. Ever heard of common sense? Whilst I respect it was a technical issue, the amount of people STILL outside was silly. Why did no Steward/Head Steward not think to operate the turnstiles manually to get the congestion down? Would of saved a lot of hassle. Actually can not believe nothing was acted upon sooner.
billyfox1 Posted 21 January 2016 Posted 21 January 2016 Saw the queues, went for a pint in the warm and watched the start of the game, came back when no queues. Easy. Can't believe that only 6 out of 10k people did the same.
Sol thewall Bamba Posted 21 January 2016 Posted 21 January 2016 Left the local hero at 7:15 and missed the first five minutes of the game. Total shambles from the club. My god imagine if we actually play Real Madrid at home next season. It would be no different to a league game though would it, everyone with an ST would just load it onto their card and everyone else would get paper tickets as normal. Last night was pretty much a one off, I'd hazard a guess that we haven't ever sold that many matchday tickets.
Babylon Posted 21 January 2016 Posted 21 January 2016 Because common sense and experience says. The scanners work for season ticket cards and not other methods. You may assume it should work. But guess what. It doesn't. So it would seem common sense is wrong and experience is correct. Add to that when you get thousands of people who don't normally go so, they rock up late to collect tickets. Then have no idea where they are actually going. Ummm strange how that adds up to a complete balls up. But I guess on your world, it should just work. I assume you also believe in bill. I've used an eticket before and it worked fine. There was also a heck of a lot of new people down there, who won't have experienced an issue like seemingly you have... so they don't have your mighty experience and knowledge to draw from. If you have a ticket, you expect the method provided to get you in. The e tickets also aren't "collected" as you say, they are printed at home. Lastly, people were there early. We arrived at half past and the queues were already huge and not moving. So it's safe to presume some people had arrived a good 20/25/30 minutes early and still got stuck in a queue. Considering you can usually arrive about two minutes before, walk straight in and be in your seat for kick off, it's more than reasonable.
Bellend Sebastian Posted 21 January 2016 Posted 21 January 2016 Massive technical cock up and staff clearly not given any direction on what to do about it. What really made it for me were The Usual TwatsTM in the queue moaning in their thick, droning dullard voices about part timers not knowing where they were going
RonnieTodger Posted 21 January 2016 Posted 21 January 2016 It was absolute dog shit, I got to the ground for about 7.25 and missed the first 18 minutes of the game. The queue from sk1 and some of the east stand went back to the fences and bent round again. After this last year or so, I forgot going to Leicester games can be shit.
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