Ryanside Posted 15 June 2008 Posted 15 June 2008 Just spend the last 40 minutes trying to explain to some idiot in india that my IP address has been registered incorrectly. Basically when i go to google.com, it redirects me to google.ie, and bbc iplayer wont let me play and of the content since it says im outside the UK! The fact that she kept calling me Mr Ryan instead of Mr Ketteringham jsut wound me up even furthur! I ended up hanging up on her since she was completely clueless to the problem and kept telling me to clear my cookies and hte like, i may have a degree in computer network management but that means absolutely nothing and is completely useless when the people who can correct hte problem have the iq of a goldfish. Anyway, is it just my broadband connection that has been incorrectly registered or do other people share the same problem?
Ryanside Posted 15 June 2008 Author Posted 15 June 2008 Have you tried disconnecting your modem Yeah, my understanding of the problem is that virgin media need to register the IP with the appropriate databases and from which large websites will lookup visiting IP address. BBC website says: If BBC iPlayer doesn't recognise your IP address at all, then you won't be able to stream or download programmes.Occasionally it may simply be a network error, so it's worth closing your browser or router and reopening as a new IP address is allocated which may be UK-based. Our Geo-IP technology system recognises IP addresses provided by UK-based internet service providers (ISPs). If BBC iPlayer doesn't recognise your address, you must contact your ISP as they alone can register your address. If your ISP has registered with the appropriate databases, our servers are updated on a monthly basis so you will have to wait until the next refresh to gain access. It all rather bizzare, and will probably resove itself in a few months when virginmedia do something. Its just all a bit fustrating
Number 6 Posted 15 June 2008 Posted 15 June 2008 Yeah, my understanding of the problem is that virgin media need to register the IP with the appropriate databases and from which large websites will lookup visiting IP address.BBC website says: It all rather bizzare, and will probably resove itself in a few months when virginmedia do something. Its just all a bit fustrating When I had that problem it was due to google web accelerator.
JoeyB Posted 15 June 2008 Posted 15 June 2008 If they do that to you say i want to speak to your supervisor. and ask if they read off a card because most of them do
Legend_in_blue Posted 15 June 2008 Posted 15 June 2008 Haha, indian call centres. I had to go through one last week and I have to say, in total honesty, it was the best call centre help I've ever had. My hub broke down, they helped me out, we couldn't fix it though, so they arranged a new one to be sent out. Came after 2 days. That's with BT though not Virgin.
Alexikokopops Posted 16 June 2008 Posted 16 June 2008 Indian Call Centres Virgin Media are looking to get rid of their Indian Call Centres, they're a remenant of Ntl. They stopped using them for billing problems.
The People's Hero Posted 16 June 2008 Posted 16 June 2008 Alex... Jane came by with a lock of your hair She said that you gave it to her That night that you planned to go clear Did you ever go clear?
Alexikokopops Posted 16 June 2008 Posted 16 June 2008 Alex...Jane came by with a lock of your hair She said that you gave it to her That night that you planned to go clear Did you ever go clear? d) All of the above
Alexikokopops Posted 16 June 2008 Posted 16 June 2008 i have no problems with Virgin Media. I love it. All customers want to know that they're getting what they pay for - and broadband customers are no exception.That's why so many customers - including ours - are turning to online speed tests to check the broadband speed they get. But the reality is, so many speed tests just don't give an accurate picture of the speeds customers are getting. And there are some big reasons why speed tests don't accurately show off what fibre optic is capable of. So what are the problems with speed tests? Read on to find out more... The main problems with speed tests... They use other internet providers' networks. We simply can't guarantee the speeds of other networks - so a slow test result may not even be down to our own performance. Lots of people use them. So it's just like trying to squeeze hundreds of people through a door at the same time...everything slows down and you get a big queue. The technology they use. Speed tests work by sending information to and from your computer. Often, these don't give accurate results above 10Mb because they aren't set up to handle our huge bandwidth. Or it could be the customer's own equipment: More than one person using the connection? If you have a PC, a laptop and games console all connected to a home network, it'll slow down the speed test. More than one program using the internet? Using things like iTunes or peer-to-peer software can also slow down the results of speed tests. Wireless? Your router may be receiving a high speed, but there is a small speed sacrifice to be wire-free. It also depends on things like walls between your computer and your router, or electrical interference from other equipment. Using a USB connection? USB connections are slower than Ethernet connections. That's why we always recommend that our customers use an Ethernet connection. Viruses. If you've caught a virus, this can use up your computer's processing power and Internet connection - which in turn will affect the speed test results. In conclusion, Speed tests don't always accurately show off the speed you're getting - and there are some very common reasons why they're not up to the job. There are also some big reasons why people don't always get the speeds advertised - and it's not always down to their broadband provider. That's why we recently launched our own speed test trial to specifically test our own network - and some members of our team are using it right now. At the moment it's just a trial, but we hope it'll help us identify ways to improve Virgin Broadband. I'm so interesting. I could give you more detail if you want (this is a condensed version). And if I want. Which I probably don't.
Daggers Posted 16 June 2008 Posted 16 June 2008 I'm so interesting. I could give you more detail if you want (this is a condensed version). And if I want. Which I probably don't. Am I being too cynical in suspecting that the in-house speed test may surprisingly offer faster measurements?
Alexikokopops Posted 16 June 2008 Posted 16 June 2008 Am I being too cynical in suspecting that the in-house speed test may surprisingly offer faster measurements? That's exactly what I though. Although the stuff about speed tests in general is true.
Daggers Posted 16 June 2008 Posted 16 June 2008 That's exactly what I though. Although the stuff about speed tests in general is true. Yup - but if you use two or three and repeat the tests I think you manage to get a good idea...and I have discovered I'm getting half of what I pay for. Grr.
Alexikokopops Posted 16 June 2008 Posted 16 June 2008 Yup - but if you use two or three and repeat the tests I think you manage to get a good idea...and I have discovered I'm getting half of what I pay for.Grr. I'm paying £1.50 a month for that, hahahahahahahahaha!
Daggers Posted 16 June 2008 Posted 16 June 2008 I'm paying £1.50 a month for that, hahahahahahahahaha!
Alexikokopops Posted 16 June 2008 Posted 16 June 2008 £6.50 a month for XL TV. £2 a month for XL telephone.
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