Car MOT

[HesNotGudjonsonn2]

Hi Guys, 

 

Just curious about something that I am sure someone on here will be able to clear up. My car went into the Jaguar dealership garage for its MOT. They did their vehicle health check and came back with loads of structural things the said were urgent. Though they were urgent, apparently my car would pass the MOT without repairing them. So how can they be urgent or is this just Jaguar trying to force me to pay for their overpriced repairs that an independent will do for much cheaper?

 

 

Thanks

 

Gudjy

[adejo92]

As far as i am aware, MOT's are quite structured now, following a set tick sheet.

 

It sounds silly, but just because somethings dangerous, it doesn't mean it's an MOT failure or even advisory.

 

On the flip side, if it's a main dealer, i'd always be cautious about taking their word for it and then paying for said 'repairs' without another independent garages opinion. You can always go back and have the work done at Jaguar if that's your preference, but they are called Stealerships for a reason.

[Parafox]

32 minutes ago, HesNotGudjonsonn2 said:

Hi Guys, 

 

Just curious about something that I am sure someone on here will be able to clear up. My car went into the Jaguar dealership garage for its MOT. They did their vehicle health check and came back with loads of structural things the said were urgent. Though they were urgent, apparently my car would pass the MOT without repairing them. So how can they be urgent or is this just Jaguar trying to force me to pay for their overpriced repairs that an independent will do for much cheaper?

 

 

Thanks

 

Gudjy

 

 

I don't own a Jag nor a garage and I'm not a mechanic but it seems to me that there are things needing attention that may be able to be looked at by a general, reputable garage/repair shop.

Did they specify what needed doing? What did they mean by "structural"? 

Maybe they should have given you a cost breakdown for the work needed? If so you could take that and get competitive price elsewhere.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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[Raj]

45 minutes ago, HesNotGudjonsonn2 said:

Hi Guys, 

 

Just curious about something that I am sure someone on here will be able to clear up. My car went into the Jaguar dealership garage for its MOT. They did their vehicle health check and came back with loads of structural things the said were urgent. Though they were urgent, apparently my car would pass the MOT without repairing them. So how can they be urgent or is this just Jaguar trying to force me to pay for their overpriced repairs that an independent will do for much cheaper?

 

 

Thanks

 

Gudjy

@tom27111

[HesNotGudjonsonn2]

They were specific and stated the costs.

It was brake discs, suspension and something just called additional for about another £450.

 

My question was more about understanding of the word ‘Urgent.’ As in how can they call things urgent and yet pass its MOT without repairing them?

 

They cannot be that urgent surely?

 

 

[HesNotGudjonsonn2]

10 minutes ago, adejo92 said:

As far as i am aware, MOT's are quite structured now, following a set tick sheet.

 

It sounds silly, but just because somethings dangerous, it doesn't mean it's an MOT failure or even advisory.

 

On the flip side, if it's a main dealer, i'd always be cautious about taking their word for it and then paying for said 'repairs' without another independent garages opinion. You can always go back and have the work done at Jaguar if that's your preference, but they are called Stealerships for a reason.

Sorry, I didn’t see your response before I added more. My intention is to take it to an independent but it will have to wait a few weeks. I just can’t imagine they are allowed to find things that could be conceived as dangerous and then pass it as fit to drive.

[Parafox]

2 minutes ago, HesNotGudjonsonn2 said:

Sorry, I didn’t see your response before I added more. My intention is to take it to an independent but it will have to wait a few weeks. I just can’t imagine they are allowed to find things that could be conceived as dangerous and then pass it as fit to drive.

They didn't say "dangerous" though. They said "urgent". In other words, leave it for too long and you'll have a problem.

In my experience, MOT reports highlight things that will need attention before the next test but aren't failures at the time of this examination. 

I've had  MOT's where the car passed with "advisory's". Meaning it's not a fail but get it seen to before the next MOT. If it was something "dangerous", the car would have failed the MOT.

The word "urgent" suggests to me that it's some kind of tactic to get you to let Jag sort it out at a premium cost.

Go to an independent.

[tom27111]

Brake discs and suspension are part of an MOT, there's no way they'd pass the vehicle if it was dangerous.

 

They would be breaking the law and the duty of care they have to you as a customer.

 

I'd take it with a pinch of salt.

 

Have it checked out by an independent if you're worried.

 

Were there even any advisories on the MOT certificate?

 

If your brake discs were legal, but low, they'd have to mark it as an advisory.

 

I'd always recommend having your car serviced, main dealer, or independent. Will keep your vehicle going for years. As long as you've got at least a print out to record it, doesn't really affect the value of your car if its main dealer and on the cars hard drive system.

 

Let us know how you get on, but I really wouldn't be concerned. 

 

Maybe @Izzy has had dealings with a main Jag dealer?

[Izzy]

15 minutes ago, HesNotGudjonsonn2 said:

They were specific and stated the costs.

It was brake discs, suspension and something just called additional for about another £450.

 

My question was more about understanding of the word ‘Urgent.’ As in how can they call things urgent and yet pass its MOT without repairing them?

 

They cannot be that urgent surely?

 

@adejo92is right. They're called 'main stealers' for a reason. Sounds to me like they're trying it on and I'm not surprised because they're having to make money this way because they ain't shifting enough motors.

 

@tom27111I bought my Jag from a main dealer but no way I'd get it MOT/serviced from there - rip off bastards. I take mine to a Jag independent in Milton Keynes to get mine serviced and any work done. It's a bit of a trek but they get genuine parts, update the history on-line, and their labour costs are 50% of the main stealer.

 

Find yourself a good, reputable local independent and stick with them I say.

[The Year Of The Fox]

41 minutes ago, HesNotGudjonsonn2 said:

They were specific and stated the costs.

It was brake discs, suspension and something just called additional for about another £450.

 

My question was more about understanding of the word ‘Urgent.’ As in how can they call things urgent and yet pass its MOT without repairing them?

 

They cannot be that urgent surely?

 

 

Like you say, brakes are either fine (pass), close to wearing out (advisory) or none existent (urgent and fail)

 

I stupidly took my SEAT to the garage outside the away end three years ago for a service. They also quoted me £800 for a brakes and discs  replacement and was told they’d need doing very soon. It ended up passing two MOTs after that without having anything touched. I eventually got the brakes and discs done last year for £200 from someone I was recommended 

 

Definitely get a second opinion

Edited 20 January 2022 by The Year Of The Fox

[Sol thewall Bamba]

Finding a good independent garage, ideally a specialist in your manufacturer, is one of the best things you can do when it comes to used car ownership.

[Unabomber]

Wow jaguar nice 

[HesNotGudjonsonn2]

Thanks for all the help guys. The only reason I took it to Jag and not my usual independent as it had an electrical issue on the parking sensors that I had read only Jag would be able to fix. Turns out they want to charge my about £600 for a loose wire so I will take it to an auto electrician I have been recommended. Wish I had been aware of him before taking it in to Jag as their whole demeanour annoys me. Like they forget you are the customer.

[Houdini Logic]

MOTs are fairly exhaustive on the things which make your car unroadworthy.

They changed the categories a few years back and 'advisories' and 'minors' won't fail your MOT, 'Majors' will fail and anything in the 'Dangerous' category is a fail and you're unable to drive the car until it's fixed. 

 

If it's not in the Major or Dangerous category of the MOT then you are OK to drive it in the eyes of the DVSA

[HesNotGudjonsonn2]

So quick update. I finally got my car back. Apparently the ramp at Jaguar broke so they had to take it to a different garage, an independent, to complete the MOT.

 

I collected it and it was filthy because they had forgotten to clean it which was promised as part of the stupidly expensive premium.

 

Any, I look at the MOT certificate and there isn’t even an advisory. I can’t help but fee they are literally operating a con by illicit means to obtain money. How can they be permitted to operate this way?

[Julian Joachim Jr Shabadoo]

5 minutes ago, HesNotGudjonsonn2 said:

So quick update. I finally got my car back. Apparently the ramp at Jaguar broke so they had to take it to a different garage, an independent, to complete the MOT.

 

I collected it and it was filthy because they had forgotten to clean it which was promised as part of the stupidly expensive premium.

 

Any, I look at the MOT certificate and there isn’t even an advisory. I can’t help but fee they are literally operating a con by illicit means to obtain money. How can they be permitted to operate this way?

 

Green Flag recommends reporting the garage to trading standards for lying to you in the first place, and I'd definitely do the same if it happened to me. Luckily I have a garage I trust and I only use them for repairs and MOTs for all my cars/bikes and they've never tried to scam me or overcharge

 

https://www.citizensadvice.org.uk/consumer/get-more-help/report-to-trading-standards/

 

Would probably help if you happen to have any sort of evidence that they recommended you having "urgent" "structural" work pre-MOT, but I'm sure Trading Standards will get involved especially if they receive similar complaints from others. Disgusting behaviour, and I wouldn't be surprised if they actually manage to dupe people quite often into spending hundreds they didn't need to.

 

 

[HesNotGudjonsonn2]

8 minutes ago, Julian Joachim Jr Shabadoo said:

 

Green Flag recommends reporting the garage to trading standards for lying to you in the first place, and I'd definitely do the same if it happened to me. Luckily I have a garage I trust and I only use them for repairs and MOTs for all my cars/bikes and they've never tried to scam me or overcharge

 

https://www.citizensadvice.org.uk/consumer/get-more-help/report-to-trading-standards/

 

Would probably help if you happen to have any sort of evidence that they recommended you having "urgent" "structural" work pre-MOT, but I'm sure Trading Standards will get involved especially if they receive similar complaints from others. Disgusting behaviour, and I wouldn't be surprised if they actually manage to dupe people quite often into spending hundreds they didn't need to.

 

 

I have the attached screenshots of the items they claimed were urgent in red. They have a line through them now which they didn’t have when they sent me this report pre repairs. 

[HesNotGudjonsonn2]

And one not showing on the photo for rear brake discs at £612.66.

[The Year Of The Fox]

1 hour ago, HesNotGudjonsonn2 said:

I have the attached screenshots of the items they claimed were urgent in red. They have a line through them now which they didn’t have when they sent me this report pre repairs. 

Has anyone else pressed the play button on this loads of times? 
 

[The Year Of The Fox]

You should report them. Absolutely 

 

 

[Julian Joachim Jr Shabadoo]

1 hour ago, HesNotGudjonsonn2 said:

I have the attached screenshots of the items they claimed were urgent in red. They have a line through them now which they didn’t have when they sent me this report pre repairs. 

 

That is perfect if you're making a complaint!

[tom27111]

2 hours ago, HesNotGudjonsonn2 said:

I have the attached screenshots of the items they claimed were urgent in red. They have a line through them now which they didn’t have when they sent me this report pre repairs. 

I'd be on the phone to their service manager as the first port of call, telling him you'll be speaking to head office.

 

That gives him the chance to put his side across and deal with it, then speak to head office anyway and trading standards.

 

Customer satisfaction is the main focus now for car dealers. 

 

Get on Trust pilot and Google to write them a shitty review.

 

Also contact JLR directly and report your dissatisfaction. 

 

It's CSI scores and things like this that infuriate the manufacturers, it gives them a bad name.

 

If enough people give bad feedback and report such instances, Stratsone could easily lose their rights to sell and service Jaguar.

[HesNotGudjonsonn2]

Just wanted to add all the other information in case I am missing anything, being blind or just not in the know as I am not into cars.

 

Please see images of the MOT certificate and emissions report from the independent.

 

I think, with the input from on here that I may approach JLR head office first of all. I have never found citizens advice to be of much use but others on here may have better experiences. 
 

thanks for all your info so far and please do have a look a the attached images.

 

Gudjy

[tom27111]

17 minutes ago, HesNotGudjonsonn2 said:

Just wanted to add all the other information in case I am missing anything, being blind or just not in the know as I am not into cars.

 

Please see images of the MOT certificate and emissions report from the independent.

 

I think, with the input from on here that I may approach JLR head office first of all. I have never found citizens advice to be of much use but others on here may have better experiences. 
 

thanks for all your info so far and please do have a look a the attached images.

 

Gudjy

I guarantee you a shitty review on Trust pilot and Google will do wonders.

 

Also, do go to JLR directly. Stratstone are licensed by them and they will take that licence away for things like this.

 

I'd also bet that Stratstone have charged you more for an MOT than if you'd gone to that independent that carried it out anyway.

 

Kick up a fuss mate.

 

I hate stuff like this. I work for main dealers. We're heavily regulated and I do my best to dispell the dodgy salesman stereotype. 

 

Service centres doing it is so out of order.

 

It should always be about the customer.

 

You see a mechanic once a year, you might see a salesman once every 3 to 5 years, they do it every day. It doesn't entitle them to treat you like an idiot.

 

This is why some people think I'm below an estate agent when I tell them what I do for a job.

[HesNotGudjonsonn2]

I really appreciate your advice and will get on this immediately. Trust pilot and Google with a complaint sent to head office.

 

I wanted to put the info all on here first to make sure I was correct before publicly condemning and going over their heads.

 

Thanks