Jaspa Posted 29 July 2013 Posted 29 July 2013 On Sky here too Takes me 10+ goes of clicking refresh and trying numerous links to try and crowbar my way onto the site, its been like this since last weeks server update(?) and I know its probably not the fault of the owner of this site but its very frustrating and I'm guessing most people who aren't members wont lurk or discover the forums if it carries on
Jimothy Posted 29 July 2013 Posted 29 July 2013 I'm on sky like the others but as I've said previously its happening to me on 3G too, when using my iphone. Is everyone using an iPhone or iPad when having trouble? Maybe it's something to do with the operating system?
Guest Posted 29 July 2013 Posted 29 July 2013 I'm on sky like the others but as I've said previously its happening to me on 3G too, when using my iphone. Is everyone using an iPhone or iPad when having trouble? Maybe it's something to do with the operating system? I'm on Android so no.
Stuliasz Posted 29 July 2013 Posted 29 July 2013 Same here. Not been able to get on all day until just now and that was after two or three Try Again's on Firefox. With Sky Broadband too now they have taken over from O2.
theessexfox Posted 29 July 2013 Posted 29 July 2013 I take it that my being on Virgin and having no problems isn't a coincidence...
The Year Of The Fox Posted 30 July 2013 Author Posted 30 July 2013 I'm on sky like the others but as I've said previously its happening to me on 3G too, when using my iphone. Is everyone using an iPhone or iPad when having trouble? Maybe it's something to do with the operating system? No I have a Sony Xperia thing. Android.
Mark Posted 30 July 2013 Posted 30 July 2013 Anyone having problems connecting willing to let our hosts obtain remote desktop access to take a look? It would really go some way towards fixing the issue. As it stands they don't know what the problem is.
The Year Of The Fox Posted 30 July 2013 Author Posted 30 July 2013 Yes help yourself though im not sure what it entails. im out atm will be back home in an hour Im on my mobile at my parents hous, working fine with BT BB
Ashley Posted 30 July 2013 Posted 30 July 2013 I keep having problems accessing the site via Sky Broadband too, even on my mobile.
Mark Posted 30 July 2013 Posted 30 July 2013 Ok so it seems for some reason Sky have incorrect DNS entries for this website. Until Sky clear/update their cache which should sort the issue out theres nothing I can do to fix it. For those having problems I'm told if you change your DNS services to somewhere else e.g. Google (their DNS servers are 8.8.8.8 and 8.8.4.4), this will temporarily fix the problem.
jimmer Posted 30 July 2013 Posted 30 July 2013 seems alot more stable today, not had a single load issue this evening edit* sorry just seen above, alot better now thanks..
Jimmy Posted 31 July 2013 Posted 31 July 2013 this is the reply I got from Sky Thank you for your email. I understand your concern with regard to specific web site. I have checked the details and see that we have not blocked this particular web site from our end. Please reset the browser on your mobile phone and check that. If required, you will have to disable the parental control and check if that works. If you are using a computer, please try with an alternate computer or a device. Please also try with an alternate browser like Google Chrome or Mozilla Firefox. If you do not have an alternate browser, please follow the steps mentioned below and reset the browser. *To reset the Internet explorer, please click on tools at the top. *From the dropdown click on Internet options. *Towards your right hand side please click on advanced. *At the bottom of the same page you will see reset or restore default settings. *Please click on reset, please click once again and confirm it. *You will get a pop up to restart the Internet explorer. Open a new Internet explorer and try accessing the website. It should resolve your issue. If the issue persists please let us know so that we can help you further. We hope that the information included in this email resolves your problem. If it does not, please Click here between 07:00 am to 11:00 pm to chat with one of our live chat advisors who will be able to help you. It may help, if you can chat with us from your home PC/Laptop as sometimes corporate firewalls limit the help we can provide for broadband issues. Link will be active till 07/08/2013 I hope this information has helped with your enquiry. If you require any further assistance, you can respond to my email, where one of our advisors will be happy to help.
stix Posted 31 July 2013 Posted 31 July 2013 I'm only having issues through my android phone via 3G. I'm with O2 if that's any help.
Jaspa Posted 31 July 2013 Posted 31 July 2013 Ive had some serious issues with Sky over the past month, it dropped offline for 2 weeks inexplicably, then worked for a week and crashed for another. And that bloody advert was coming on every 20 bloody minutes. I got a message through from Mark the other day giving me some troubleshooting advice and stuff but it hasn't been acting up as much so I haven't had to do it yet, the help is appreciated though and I'll do it over when I get the time
The Year Of The Fox Posted 31 July 2013 Author Posted 31 July 2013 Phone seems to work ok with sky BB now though this is the first time I've tried todsu
The Year Of The Fox Posted 1 August 2013 Author Posted 1 August 2013 I take that back, it's still dog shit via BB on both devices
fleckneymike Posted 1 August 2013 Posted 1 August 2013 I take that back, it's still dog shit via BB on both devices Site still works in fits and starts.
pleatout Posted 1 August 2013 Posted 1 August 2013 Only managed to get on here and read this thread by using tor and pretending to be someone else from somewhere else. Definatly a SKY issue. Changing dns didnt help for me, will try that again though. Tried changing dns again and lo and behold. sky really are pants
jimmer Posted 2 August 2013 Posted 2 August 2013 Yup back to trash again, first time on in two days getting worse.
TheUltimateWinner Posted 2 August 2013 Posted 2 August 2013 Finally back. Not been able to get on regularly for the past few days. I'm also with Sky.
Guest Posted 2 August 2013 Posted 2 August 2013 Ok so it seems for some reason Sky have incorrect DNS entries for this website. Until Sky clear/update their cache which should sort the issue out theres nothing I can do to fix it. For those having problems I'm told if you change your DNS services to somewhere else e.g. Google (their DNS servers are 8.8.8.8 and 8.8.4.4), this will temporarily fix the problem. Modified my DNS 2 address to that on my Galaxy S3 and it seems to have done the trick. Cheers Mark
The Year Of The Fox Posted 3 August 2013 Author Posted 3 August 2013 how dya do this Emilio? I'm slightly retarded with technology
Sly Posted 3 August 2013 Posted 3 August 2013 I've had the same issue also. Also with Sky. However, I was struggling last week from Las Vegas through the hotel WIFI. Not sure if that was the server upgrade though.
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