indierich06 Posted 21 January 2015 Posted 21 January 2015 Anyone ordered anything from their online site before? I've just spent about £1k on there and I've had no confirmation email from them to confirm my order and there's no sign of my order on my account on their site. Added to that, they've already debited the money from my account! I've spoken to my bank and they've confirmed that it's legitimate and it's actually H Samuel that's taken the money, so I've emailed their customer service dept to see what's going on, but just wondering if anyone else has had any probs with them?
Darkon84 Posted 21 January 2015 Posted 21 January 2015 Ring them. Don't mess about with e-mails with things like that because they can fob you off easily or take ages to get to the bottom. Get on the phone and speak to someone and find the answers in real time. I've not used them before though, so don't know how they work btw.
Charl91 Posted 21 January 2015 Posted 21 January 2015 Anyone ordered anything from their online site before? I've just spent about £1k on there and I've had no confirmation email from them to confirm my order and there's no sign of my order on my account on their site. Added to that, they've already debited the money from my account! I've spoken to my bank and they've confirmed that it's legitimate and it's actually H Samuel that's taken the money, so I've emailed their customer service dept to see what's going on, but just wondering if anyone else has had any probs with them? I ordered from them at Christmas. Also received no email confirmation from them, but the goods did turn up on time.
indierich06 Posted 21 January 2015 Author Posted 21 January 2015 Ring them. Don't mess about with e-mails with things like that because they can fob you off easily or take ages to get to the bottom. Get on the phone and speak to someone and find the answers in real time. I've not used them before though, so don't know how they work btw. That would have been ideal, but the only forms of contact on their website are email, post and via social media. Would have tweeted them, but my girlfriend uses Twitter too, so she's bound to see that. So frustrating that there doesn't appear to be any phone number. I ordered from them at Christmas. Also received no email confirmation from them, but the goods did turn up on time. This is good to hear, I've heard this from others too. If true, it's a ridiculous way to operate an online retail platform. I hope she is worth it pal. Totally
Vlad the Fox Posted 21 January 2015 Posted 21 January 2015 They're probably busy getting ready for next weeks 50% off everything online sale.
Jon the Hat Posted 21 January 2015 Posted 21 January 2015 Set up a new twitter. Or accidentally block your girl for a while.
Webbo Posted 21 January 2015 Posted 21 January 2015 You could buy the whole shop for £1000. H Samuel are the Wilkos of jewellers.
jonthefox Posted 21 January 2015 Posted 21 January 2015 You could buy the whole shop for £1000. H Samuel are the Wilkos of jewellers. That's Ratners isn't it?. Are they still going.
Guest MattP Posted 21 January 2015 Posted 21 January 2015 You'll be fine, dealt with H Samuel for a few years in an old job. Tremendous company and superb in terms of communication.
Rocket-Ron Posted 22 January 2015 Posted 22 January 2015 You'll be fine, dealt with H Samuel for a few years in an old job. Tremendous company and superb in terms of communication. Except that they don't send conformation emails!!
kingcarr21 Posted 22 January 2015 Posted 22 January 2015 0844 507 5266 Thats what ive just found on google for H Samuel. Worth a try
kylestyle06 Posted 22 January 2015 Posted 22 January 2015 If I just spent £1k on anything and had no communication I would pick up the phone straight away.. the last thing I would be doing is making a post on a football forum about whether someone has dealt with them before.
indierich06 Posted 22 January 2015 Author Posted 22 January 2015 Thanks for the replies everyone. I had a response to my email this morning confirming my order, so all sorted. If I just spent £1k on anything and had no communication I would pick up the phone straight away.. the last thing I would be doing is making a post on a football forum about whether someone has dealt with them before. Did you bother to read any of my post at all? Tried to call, couldn't find a number, emailed them immediately.
kylestyle06 Posted 22 January 2015 Posted 22 January 2015 Thanks for the replies everyone. I had a response to my email this morning confirming my order, so all sorted. Did you bother to read any of my post at all? Tried to call, couldn't find a number, emailed them immediately. I did read it, but didn't read the other replies Glad you got it sorted and haven't been scammed
indierich06 Posted 22 January 2015 Author Posted 22 January 2015 Yep, just seems like a really poor online retail platform to be honest - who doesn't send out confirmation emails/show any sign of having received your order? Definitely wouldn't use them in the future and wouldn't recommend to anyone.
filbertway Posted 22 January 2015 Posted 22 January 2015 That is pretty awful not to have any order confirmation. Did nothing end up in your spam box or anything?
Vlad the Fox Posted 22 January 2015 Posted 22 January 2015 That is pretty awful not to have any order confirmation. Did nothing end up in your spam box or anything? This ended up in my spam folder the other day!
Nalis Posted 22 January 2015 Posted 22 January 2015 You could buy the whole shop for £1000. H Samuel are the Wilkos of jewellers. Thats what I thought, maybe things have changed over time...
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