ClaphamFox Posted 10 July 2017 Posted 10 July 2017 Ok, so I've just logged into my account on the new site only to discover that all my away priority points for the past four years were 'manually removed' yesterday, meaning I only have 50 points for my 2017/18 season ticket. Has anybody else encountered this issue?
yorkie1999 Posted 10 July 2017 Posted 10 July 2017 Good, gives the rest of us a chance of getting them.
davieG Posted 10 July 2017 Posted 10 July 2017 From my emails to the club Quote Due to us having a new system and website it does require all supporters re-register online, it will ask you if you already have an account with us which you should click yes too and this will allow you to keep your old supporter numbers. Once you register you should be sent an email to verify your email/account, once you click on that link it should ask you from there if you already have an account with us. Unfortunately I didn't see any link so not worked for me. Still awaiting a slution
ianormondroyd Posted 10 July 2017 Posted 10 July 2017 Same happened to me. Was in the shop this morning buying my Dads birthday present so thought I'd ask and get said not to worry as it all just needs to be updated. Hope this helps?!?!
ClaphamFox Posted 10 July 2017 Author Posted 10 July 2017 3 minutes ago, davieG said: From my emails to the club Unfortunately I didn't see any link so not worked for me. Still awaiting a slution I've managed to set up my new account and link it to my old one. It's just that when I click on 'away priority points' it shows that the points I've built up over recent years have been 'manually removed'. I've emailed the club for an explanation but no response so far.
ClaphamFox Posted 10 July 2017 Author Posted 10 July 2017 3 minutes ago, ianormondroyd said: Same happened to me. Was in the shop this morning buying my Dads birthday present so thought I'd ask and get said not to worry as it all just needs to be updated. Hope this helps?!?! That is reassuring, yes. Thanks!
jammie82uk Posted 10 July 2017 Posted 10 July 2017 1 minute ago, ClaphamFox said: I've managed to set up my new account and link it to my old one. It's just that when I click on 'away priority points' it shows that the points I've built up over recent years have been 'manually removed'. I've emailed the club for an explanation but no response so far. How did you link to your old account? I've registered on the new site but can't see anyway to link the accounts
Sol thewall Bamba Posted 10 July 2017 Posted 10 July 2017 They're moving people over from the old ticketing system to the new one, it's not an issue.
jammie82uk Posted 10 July 2017 Posted 10 July 2017 32 minutes ago, davieG said: From my emails to the club Unfortunately I didn't see any link so not worked for me. Still awaiting a slution Been told how to do it: (1) login in to lcfc.com (2) click your name in the top right corner (3) click on linked accounts (4) fill in the information (5) click next/continue (6) fill in your supporter number
Smiffy Fox Posted 10 July 2017 Posted 10 July 2017 I can't even see an option to check priority points on the new site. Can someone explain where to look?
Staffs Fox Posted 10 July 2017 Posted 10 July 2017 4 minutes ago, Smiffy Fox said: I can't even see an option to check priority points on the new site. Can someone explain where to look? Just hover the cursor over your name (don't click) and then a drop down menu comes down, I have lost 157 over night, bloody hope I get them back!
Electric Yetis Posted 10 July 2017 Posted 10 July 2017 I emailed this morning as I seemingly lost 157 over night. She confirmed it was the new system and they can see that I now have 207 points (inc this season's Season Ticket) and the online system will reflect this shortly.
Smiffy Fox Posted 10 July 2017 Posted 10 July 2017 Cheers for that, I'm the same, all points manually removed. Does anyone know if your old accounts were linked (I had mine linked to my 2 sons for buying tickets together) that the new site will automatically link them again?
Electric Yetis Posted 10 July 2017 Posted 10 July 2017 2 minutes ago, Smiffy Fox said: Cheers for that, I'm the same, all points manually removed. Does anyone know if your old accounts were linked (I had mine linked to my 2 sons for buying tickets together) that the new site will automatically link them again? Mine is showing as linked to my mum and son's account so it should.
Snik-Snok Posted 10 July 2017 Posted 10 July 2017 5 hours ago, Smiffy Fox said: Cheers for that, I'm the same, all points manually removed. Does anyone know if your old accounts were linked (I had mine linked to my 2 sons for buying tickets together) that the new site will automatically link them again? I'm missing several of the people on my friends and family list, but my wife's is still there. Therefore I assume that you keep people registered at the same address, but anyone else you'll have to manually add them back in.
CPW22 Posted 10 July 2017 Posted 10 July 2017 How are people viewing their missing priority points? Having added my supporter number I can't actually click on my linked accounts to view anything.
Quorndon_Fox Posted 11 July 2017 Posted 11 July 2017 21 hours ago, ClaphamFox said: I've managed to set up my new account and link it to my old one. It's just that when I click on 'away priority points' it shows that the points I've built up over recent years have been 'manually removed'. I've emailed the club for an explanation but no response so far. Don't worry, ive had the same. They probably had to cleanse the data before re-inputting it via an SQL server but would have need to upload it all first to ensure it was transferable during testing and then take it of again hence the 'manually removed part'. Will probably appear again shortly.
Bayfox Posted 11 July 2017 Posted 11 July 2017 I've logged out and logged back in and they now show as granted manually, but in 2 batches, ie the total from the old site and 50 for the new,. So i assume when we go to buy away tickets they will total the 2. Jim has just sent me his screen shot which shows a database and my totals match what i should have so it seems it's all good at the clubs end.
Marmite Posted 11 July 2017 Posted 11 July 2017 How many points do we think Priority 1 will be this year?
Bayfox Posted 11 July 2017 Posted 11 July 2017 well as it seems to be a running total i'd just add 50 to the brackets from last year and you will be close.
ramboacdc Posted 11 July 2017 Posted 11 July 2017 well i had my 51 removed then added back so im back in the game.
Bayfox Posted 11 July 2017 Posted 11 July 2017 1 hour ago, ramboacdc said: well i had my 51 removed then added back so im back in the game. Literally logging out after linking accounts and logging back in seems to fix it
peterborofox Posted 11 July 2017 Posted 11 July 2017 My brother is missing all his previous gained ones...only has this season St now
Rigga Posted 11 July 2017 Posted 11 July 2017 Can't see to see my points at all? Have set up a new acc etc but can't see anything anywhere stating my loyalty pts...HELP!!!
boots60 Posted 11 July 2017 Posted 11 July 2017 Personally I love the super modern technology utilised by our ticket office. Makes life so much easier & totally hassle free
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