Head of Fan Engagement

[kingkisnorbo]

4 minutes ago, coolhandfox said:

Positive turned into a negative in one thread. 

For very salient reasons as discussed above. 

[Guest Chocolate Teapot]

I've applied for this.

 

They've said we can challenge the status quo, which is good as there are several in our fanbase I'd like to disengage with.

[smallpauldj]

9 minutes ago, Chocolate Teapot said:

I've applied for this.

 

They've said we can challenge the status quo, which is good as there are several in our fanbase I'd like to disengage with.

I wouldn't say this on your interview 🤣

[Sol thewall Bamba]

On 21/11/2023 at 07:19, Ric Flair said:

The cabbage soup working group would be the highlight of the week for me.

Being on calls with the old guard supporters groups is fvcking depressing. Won't mention names but they actively oppose any changes that won't benefit them specifically. 

 

Perfect example was bring WYS back, multiple members of groups claiming to represent the fan base knew nothing about the origins of WYS and how it was linked to the club. One said that Hey Jude had more of a link to LCFC ffs. 

[Guest Chocolate Teapot]

39 minutes ago, Sol thewall Bamba said:

Being on calls with the old guard supporters groups is fvcking depressing. Won't mention names but they actively oppose any changes that won't benefit them specifically. 

 

Perfect example was bring WYS back, multiple members of groups claiming to represent the fan base knew nothing about the origins of WYS and how it was linked to the club. One said that Hey Jude had more of a link to LCFC ffs. 

Foxes trust?

[Guest Mee-9]

Jim finally doing one? 

[sacreblueits442]

1 minute ago, Mee-9 said:

Jim finally doing one? 

...is the position advertised the role that Jim does!!!

I thought he was just someone in a customer service capacity, that did his role very well. He certainly garnered several accolades from posters on here, and I would have thought this role would have been something that he already had a feel for and would be the sensible member of staff to approach.

[Sol thewall Bamba]

6 hours ago, Chocolate Teapot said:

Foxes trust?

Tbf no.

[Gamble92]

Least we know why there wasn't any last season as we crumbled towards the most astonishing failure of the Premier League era. That's all left off that little summary of our history that it reminds us Susan overlooked. 

 

You watch, if we do go up this season all of them, including Rudkin, will talk of it like a huge achievement on their part.

[Philkeavo]

On 20/11/2023 at 10:10, davieG said:

https://lcfc.octo-firstclass.co.uk/candidates/applicationform/jobpost/165677?rmId=3800&aisId=12

Location: King Power Stadium

Salary: Competitive plus benefits

Expires: 20/11/2023 23:59

Apply

Head of Fan Engagement

About The Role

Following a departmental restructure, LCFC have an exciting new opportunity for a customer-centric and strategic individual to drive forward the Club’s growth within the supporter experience space.

The successful candidate will be responsible for the delivery of the Club’s engagement strategy as well as developing a supporter-centred culture while ensuring regulatory compliance. They will lead a multi-disciplined and experienced team who shape and influence the LCFC fan experience, reflecting the Club’s values, identity, and ambition throughout.

The Head of Fan Engagement will also play a key role in the development of the Club’s events programme, inspiring and engaging existing supporters and new audiences alike.

Who We’re Looking For

The ideal candidate will:

• Be a customer-centric leader, with proven capability in delivering high levels of stakeholder engagement and satisfaction in a range of complex organisations and where customers are not all “online”
• Demonstrate experience in strategic thinking and developing organisational strategy involving the cooperation and buy-in of multiple stakeholders/ departments
• Have experience in project management in large scale customer orientated environments
• Have experience in mass customer operations (ideally gained in sport or entertainment, however applications from candidates in other industry sectors would be welcome and encouraged)
• Have high levels of curiosity, be able to challenge the status quo and demonstrate tangible improvements as a result of this
• Have the ability to visualise the fan/supporter experience, understand their requirements and develop processes to ensure these are met
• Be expected to have or develop a deep and detailed understanding of Leicester City fan culture, the football supporter landscape and all compliance matters relative to supporter engagement
• Have experience in the development of focus groups and the ideation, planning and/or delivery of large-scale events

About The Club

Knowing some of the history of Leicester City Football Club helps you appreciate the sense of community, spirit, and family for which the Foxes are renowned for.

Formed in 1884, the Club was promoted to the Premier League in 2014 when the Foxes returned to the top tier as the Championship title-winners. In 2016, Leicester City became Premier League champions. This remarkable achievement qualified them for the UEFA Champions League for the first time in the Club’s history, and they subsequently reached the quarter-finals.

Under the stewardship of King Power and the Club’s CEO Susan Whelan, Leicester City Football Club is deeply committed to the local community and its supporters and continually strives to ensure that every point of engagement with fans is truly world class including the experience on matchdays. Investment in the Club continues, with the opening of a new 180-acre training ground in north Leicester due this summer.

Ultimately, the Club’s vision is as exciting as it is simple: we believe that together, it’s possible. We value and respect individual difference and recognise that the diversity of our staff contributes to our success off the pitch. Our inclusive culture and approach is supported by our Stonewall Diversity Champions partnership, our Time to Change pledge and our status as a Disability Confident employer.

Benefits Package

Leicester City Football Club offers a competitive salary and pension scheme with life assurance to all its permanent employees. Employees are able to benefit from free onsite parking as well as an onsite subsidised staff restaurant. Employees also benefit from up to 33 days’ annual leave including bank holidays. Following sucessful completion of any probationary period, employees have access to a salary sacrifice cycle to work and electric car schemes.

Contract Type – Permanent
Hours Per Week –37.5

Venue Recruitment Solutions Ltd have been exclusively retained to manage the search and recruitment process for the position of Head of Fan Engagement and we are therefore unable to accept CVs from any third-party agencies. All CVs and expressions of interest received directly by the Club will be forwarded to Venue Recruitment Solutions for consideration. Please see Venue Recruitment Solutions Ltd Privacy Policy here - Privacy Policy | Venue Recruitment So.

All applications and enquiries should be emailed to [email protected].

The closing date for applications is Monday 20th November.

Leicester City Football Club is an equal opportunities employer and we positively welcome applications from all candidates regardless of age, disability, gender identity or expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

Leicester City Football Club is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. As such, you may be subject to a satisfactory enhanced disclosure via the Disclosure & Barring Service and prior to taking up any role.

 

 

The author of the advert needs a lesson in plain English - https://www.plainenglish.co.uk/,. What a load of doublespeak gobbledygook, bit like the job really, meaningless.

[SemperEadem]

Anyone heard anything on this?

 

[Stadt]

32 minutes ago, SemperEadem said:

Anyone heard anything on this?

 

Currently sifting through all the applicants, it went crazy as soon as they heard of the free parking on offer as a benefit 

[SystonFox]

58 minutes ago, SemperEadem said:

Anyone heard anything on this?

 

did you apply?

[SemperEadem]

Just now, SystonFox said:

did you apply?

They same lot who will be the roles bosses banned me so didn't think my chances were too great with it.

[boots60]

On 21/11/2023 at 13:19, Chocolate Teapot said:

I've applied for this.

 

They've said we can challenge the status quo, which is good as there are several in our fanbase I'd like to disengage with.

Never trusted them since they battered Les Battersby

[Free Falling Foxes]

I understand the previous head of fan engagement was sacked for leaving early.

[Jackubu]

Somewhat related, Aberdeen have just appointed someone as their Supporter Experience Manager who created their supporters group back in the 90s. Very well liked amongst their fan base and a clever appointment for improving fan engagement. 

 

You'd like to think LCFC might be pragmatic enough to follow the same line of thinking. 

Edited 22 December 2023 by Jackubu

[Guest Lcfc82]

5 minutes ago, Jackubu said:

Somewhat related, Aberdeen have just appointed someone as their Supporter Experience Manager who created their supporters group back in the 90s. Very well liked amongst their fan base and a clever appointment for improving fan engagement. 

 

You'd like to think LCFC might be pragmatic enough to follow the same line of thinking. 

Cliff Ginetta ?

[Jackubu]

1 minute ago, Lcfc82 said:

Cliff Ginetta ?

I vote Linda

[Adster]

2 hours ago, SemperEadem said:

Anyone heard anything on this?

 

Why do we really care? 

[Guest RYM]

1 hour ago, Jackubu said:

Somewhat related, Aberdeen have just appointed someone as their Supporter Experience Manager who created their supporters group back in the 90s. Very well liked amongst their fan base and a clever appointment for improving fan engagement. 

 

You'd like to think LCFC might be pragmatic enough to follow the same line of thinking. 

Fans work well in SLO roles, that’s probably slightly different at Aberdeen and not on the same level as the HoFE role at LCFC so interesting to see how it evolves. The CEO there is also very fan focussed he was a fan at Motherwell (a Well boi) before working his way up to CEO from a media bod! 

 

This Head of FE role will be a blue chip appointment I’m sure. Loyalty programmes, numbers growth, spend per head etc experience / CV.

 

I doubt they’ll be a fan, they may well be from another sport, in some ways you kind of want that as football is stuck in its ways.

 

You’d hope they are in touch with the emotional attachment of a football club but for me the importance of making every fan feel valued, listened to and part of the club is more important than a blue and white scarf. 

[Paninistickers]

On 20/11/2023 at 10:10, davieG said:

Under the stewardship of King Power and the Club’s CEO Susan Whelan,

In a roundabout way I brought this up yesterday on another  thread

 the total sycophancy that seems endemic inside the (non football ops) club. Nothing is challenged. Decision making painstakingly avoided. Statements and media scrutiny blocked. All top (no pun) down management. Homage must be paid to our dear leaders, North Korean style. 

 

 

 

 

 

 

 

 

 

 

[Jackubu]

36 minutes ago, RYM said:

Fans work well in SLO roles, that’s probably slightly different at Aberdeen and not on the same level as the HoFE role at LCFC so interesting to see how it evolves. The CEO there is also very fan focussed he was a fan at Motherwell (a Well boi) before working his way up to CEO from a media bod! 

 

This Head of FE role will be a blue chip appointment I’m sure. Loyalty programmes, numbers growth, spend per head etc experience / CV.

 

I doubt they’ll be a fan, they may well be from another sport, in some ways you kind of want that as football is stuck in its ways.

 

You’d hope they are in touch with the emotional attachment of a football club but for me the importance of making every fan feel valued, listened to and part of the club is more important than a blue and white scarf. 

Aye you're right. It's a rung on the ladder down than the Head of. 

 

As you said, I hope they have an emotional attachment to the club and are willing to challenge the status quo. If it turns out to be an internal appointment, I'd have little faith it'd be impactful. 

[purpleronnie]

2 hours ago, Jackubu said:

Somewhat related, Aberdeen have just appointed someone as their Supporter Experience Manager who created their supporters group back in the 90s. Very well liked amongst their fan base and a clever appointment for improving fan engagement. 

 

You'd like to think LCFC might be pragmatic enough to follow the same line of thinking. 

No surprise a Scottish club has done this.

[purpleronnie]

And yet people on here have suggested that being a Leicester fan could hurt your chances of the role.  Imagine Leicester appointing a UFS member the role.  That's what Aberdeen have effectively done, and you wonder why Scottish atmosphere has been transformed and we have mangers moaning about the lack of it.