How can LCFC improve its customer service?

[Wymsey]

If the club have people who view this forum, which am sure they do, what would you advise to them - in terms of addressing any issues in how they treat their customers/supporters (i.e., yourselves) that you've encountered with the club?

[Lcfc098]

They know how. They don’t care 

[ARTY_FOX]

Listen to what people actually want rather than what some bloke in a suit is telling people what they want. 

[StanSP]

6 minutes ago, ARTY_FOX said:

Listen to what people actually want rather than what some bloke in a suit is telling people what they want. 

What if the customer is in a suit? 

 

 

 

[Babylon]

11 minutes ago, ARTY_FOX said:

Listen to what people actually want rather than what some bloke in a suit is telling people what they want. 

Problem is, not everyone wants the same thing. You'll get conflicting things all the time. 

[yorkie1999]

12 minutes ago, ARTY_FOX said:

Listen to what people actually want rather than what some bloke in a suit is telling people what they want. 

I think that's what the point of this thread is about, unless, of course, you've actually had a bloke in a suit not listening to what you want.

[jonathan_ross]

The balloting system on away tickets is unfair to season ticket holders and even most members entering the ballot as it obviously only serves as a means for the club to allocate tickets 'selectively'.

[Wymsey]

Personally, I really only have customer service contact at the club via the bar areas on match days.

 

Have to admit some of the young staff need to be more aware of the importance of customer service - for example, heard a staff member say on Saturday to a customer: "Be careful, the pie not be as tasty as it looks" when the customer was given a pie (much to the surprise of the customer)..

[grobyfox1990]

32 minutes ago, Wymsey said:

If the club have people who view this forum, which am sure they do, what would you advise to them - in terms of addressing any issues in how they treat their customers/supporters (i.e., yourselves) that you've encountered with the club?

Allow me to get exactly what I want without question. 

 

In reality, they have 10k's of customers, well hard to get that right. Personally I find it very easy to get around their obstacles and barriers when I need to.

[Tommy G]

Probably some kind of en masse survery via email would be a good start, spliting up differnt parts like ticketing, hospitality, merch, website, food and drink etc etc and use that as a guide tool. It's pretty basic stuff.

Edited 14 March 2023 by Tommy G

[Guest Mee-9]

Get a group of supporters together that represent a fair section of the fan base. (Not just Union FS, or West Standers)

 

Get a fan committee who consult on how to make the match day experience better, and what we want it to be. They could also consult on matters of importance such as the current situation. 

 

Regular meetings (twice monthly) and make the wider fanbase aware that problems and issues can be submitted to be discussed at these meetings. 
 

Representatives of the club need to be there too. 

[ARTY_FOX]

1 hour ago, StanSP said:

What if the customer is in a suit? 

 

 

 

Compliment his dress sense. 

[Voll Blau]

Employing more people at the management level who support the club, or at least have some kind of grasp of what football fans want and the kind of club LCFC is, would be a cracking start.

[ARTY_FOX]

1 hour ago, yorkie1999 said:

I think that's what the point of this thread is about, unless, of course, you've actually had a bloke in a suit not listening to what you want.

Frequently in regards to work. Especially telling me how I could do jobs they know nothing about which is always fun. 

[grobyfox1990]

50 minutes ago, Tommy G said:

Probably some kind of en masse survery via email would be a good start, spliting up differnt parts like ticketing, hospitality, merch, website, food and drink etc etc and use that as a guide tool. It's pretty basic stuff.

All good in theory but the take up for that would be awful I reckon, solely judging by the meltdown on here and Twitter when anything tech-related is introduced. You'd end up with a tiny minority replying, and the results being inconclusive and/or immaterial.

[Oldblueyes]

Don't  forget that some of these so called stadium personnel are actually supplied by outside  contractors, they therefore have no allegiance to the club. To them it's  just a job without wearing the blue tinted glasses.

[foxfanazer]

Sack Brendan

[Paninistickers]

9 minutes ago, foxfanazer said:

Sack Brendan

Yes, was thinking similar. 

 

Just win tbh. I'll trade winning for being like dog muck on the carpet any day of the week. 

[Fox92]

Just treat us like home fans when we're at home games. I expect to get searched at away games but not at my own ground.

[VLC86]

Have you tried switching it off and back on again?

[jonathan_ross]

3 hours ago, StanSP said:

What if the customer is in a suit? 

 

 

 

This way to the corporate suite sir

 

 

 

 

 

 

 

Edited 14 March 2023 by jonathan_ross

[Supergray22]

Simple. Listen to customers. 

[grobyfox1990]

59 minutes ago, Paninistickers said:

Yes, was thinking similar. 

 

Just win tbh. I'll trade winning for being like dog muck on the carpet any day of the week. 

Good shout tbf, the team starts playing well and winning fairly often, people find other things in their lives to cry about

[OntarioFox]

swap the kop and the family stand

[don_danbury]

sack brendan rodgers to start