So disappointed with our Club!

[weller54]

The last few weeks has made me see LCFC in a completely different light.

I've been a supporter for 60 years and I've nurtured my Grandson to follow in my footsteps. I've taken him on the Stadium Tour and visits to the club store etc etc...

He's asked for a while to go to see a game, but as he's autistic I've been extra cautious about this as I fear he might struggle to handle the environment and the fact he's only 8 years old.

But, bless him he's been going on and on about seeing a live game...

So, a few weeks ago I started the process of attempting to get tickets for a game. I chose the QPR game as I thought he maybe the less busy match left?

I contacted the club and explained the situation.  Firstly they needed documented evidence of his condition. I explained the diagnosis was an ongoing process and that it could be a year or two before I could give them written 'evidence' of his condition.

Then to actually getting tickets for the game!!...I was advised it would be highly unlikely that they would go on general sale. Even buying membership wouldn't guarantee me being able to get tickets. I also tried to explain that it was a strong possibility that he wouldn't be able to handle the noise/environment and we might have to leave well before the end of the 90 minutes, therefore becoming members would be a waste of time and money.

So, no help from the club in sourcing a ticket for him, no understanding of his difficulties, no empathy, nothing positive whatsoever!!

A very kind member of FT contacted me and because him and his brother were ST holders he arranged to get me 2 tickets!..it was a very kind gesture and my Grandson was incredibly excited when I told him the news.

So we're going to the QPR game, but with zero help from the club.

I will try my best to make this day special for Albie and it will be a lovely memory for me.

..But, right now I'm feeling disgusted with the club and I'm actually questioning why I should support such an uncaring organisation and I'm certainly questioning whether I should encourage Albie to follow them in his future years.

[fuchsntf]

I follow and feel for you on this….I hope I don’t see 2 unoccupied sears in the ground, this coming weekend…

They could of a least recognised your plight and situation..

 

[Foxmeister]

2 minutes ago, weller54 said:

The last few weeks has made me see LCFC in a completely different light.

I've been a supporter for 60 years and I've nurtured my Grandson to follow in my footsteps. I've taken him on the Stadium Tour and visits to the club store etc etc...

He's asked for a while to go to see a game, but as he's autistic I've been extra cautious about this as I fear he might struggle to handle the environment and the fact he's only 8 years old.

But, bless him he's been going on and on about seeing a live game...

So, a few weeks ago I started the process of attempting to get tickets for a game. I chose the QPR game as I thought he maybe the less busy match left?

I contacted the club and explained the situation.  Firstly they needed documented evidence of his condition. I explained the diagnosis was an ongoing process and that it could be a year or two before I could give them written 'evidence' of his condition.

Then to actually getting tickets for the game!!...I was advised it would be highly unlikely that they would go on general sale. Even buying membership wouldn't guarantee me being able to get tickets. I also tried to explain that it was a strong possibility that he wouldn't be able to handle the noise/environment and we might have to leave well before the end of the 90 minutes, therefore becoming members would be a waste of time and money.

So, no help from the club in sourcing a ticket for him, no understanding of his difficulties, no empathy, nothing positive whatsoever!!

A very kind member of FT contacted me and because him and his brother were ST holders he arranged to get me 2 tickets!..it was a very kind gesture and my Grandson was incredibly excited when I told him the news.

So we're going to the QPR game, but with zero help from the club.

I will try my best to make this day special for Albie and it will be a lovely memory for me.

..But, right now I'm feeling disgusted with the club and I'm actually questioning why I should support such an uncaring organisation and I'm certainly questioning whether I should encourage Albie to follow them in his future years.

I hope you and Albie have an amazing day and a positive result! Maybe in 60 years time he'll be taking his grandson/daughter.

 

Just to balance it out a bit, I worked in a ticket office many years ago and we were endlessly dealing with hard luck stories to get tickets, no doubt many of them were genuine but we had to have a policy of saying no unless there was proof.

[weller54]

19 minutes ago, fuchsntf said:

I follow and feel for you on this….I hope I don’t see 2 unoccupied sears in the ground, this coming weekend…

They could of a least recognised your plight and situation..

 

Thank you.

We both know there will be hundreds of unsold seats for this game!

[kingfox]

I’d give this a read mate https://www.lcfc.com/news/3189615/autism-packs-available-at-king-power-stadium?lang=en

 

Quite surprised they didn’t mention this to you, instead of palming you off with needing evidence.

 

Also quite surprised we haven’t got a sensory room yet, one would be ideal while the new stand gets built.

[fuchsntf]

10 minutes ago, weller54 said:

Thank you.

We both know there will be hundreds of unsold seats for this game!

In many places they accept a doctors letter,on a child’s situation..or have British

doctors practices suddenly stopped giving out children previews of health difficulties….Sorry I have forgotten the correct vocabulary and process..

[justfoxes]

2 hours ago, weller54 said:

The last few weeks has made me see LCFC in a completely different light.

I've been a supporter for 60 years and I've nurtured my Grandson to follow in my footsteps. I've taken him on the Stadium Tour and visits to the club store etc etc...

He's asked for a while to go to see a game, but as he's autistic I've been extra cautious about this as I fear he might struggle to handle the environment and the fact he's only 8 years old.

But, bless him he's been going on and on about seeing a live game...

So, a few weeks ago I started the process of attempting to get tickets for a game. I chose the QPR game as I thought he maybe the less busy match left?

I contacted the club and explained the situation.  Firstly they needed documented evidence of his condition. I explained the diagnosis was an ongoing process and that it could be a year or two before I could give them written 'evidence' of his condition.

Then to actually getting tickets for the game!!...I was advised it would be highly unlikely that they would go on general sale. Even buying membership wouldn't guarantee me being able to get tickets. I also tried to explain that it was a strong possibility that he wouldn't be able to handle the noise/environment and we might have to leave well before the end of the 90 minutes, therefore becoming members would be a waste of time and money.

So, no help from the club in sourcing a ticket for him, no understanding of his difficulties, no empathy, nothing positive whatsoever!!

A very kind member of FT contacted me and because him and his brother were ST holders he arranged to get me 2 tickets!..it was a very kind gesture and my Grandson was incredibly excited when I told him the news.

So we're going to the QPR game, but with zero help from the club.

I will try my best to make this day special for Albie and it will be a lovely memory for me.

..But, right now I'm feeling disgusted with the club and I'm actually questioning why I should support such an uncaring organisation and I'm certainly questioning whether I should encourage Albie to follow them in his future years.

Maybe an Email to Susan wheeler to point out your grandson is the future of this club and needs to be welcomed not pushed away Maybe a Tweet or email to BBC RL Sport also to tell them of this experience ?

 
But the main thing is this generosity from a fellow FT member is a superb gesture and I hope Albie has an amazing day and his Autism doesn’t get in the way of his enjoyment of the game and first of many Visits to the KP !

Edited 26 February 2024 by justfoxes

[Sarahlisa]

1 hour ago, fuchsntf said:

In many places they accept a doctors letter,on a child’s situation..or have British

doctors practices suddenly stopped giving out children previews of health difficulties….Sorry I have forgotten the correct vocabulary and process..

Patient Summary might have it on 

Edited 26 February 2024 by Sarahlisa

[Foxin_Mad]

I learned a few yesrs back the club are really not particularly compassionate. When my dad passed away, they were not helpful about retaining his season ticket, a family fued led to us being unable to provide what they demanded. As such the ticket was lost.

 

Since then I was moved inexplicably to another seat, its not much different but its more the principle they just did it and the sentiment of sitting in the same place which we had since the stadium was built. The club offered no explanation and Jim flat out ignored me in the end.

 

The way I look at it the incompetence and haphazard operation of the commercial side has nothing to do with the game, the history, the emotions and loyalty football can bring. I guess we support the historical club/team as opposed to the corporate entity which is a sack of shit. The club does still have a fantastically generous diverse bunch of fans, who are generally decent.

 

I hope you can in the enjoy the game and many others with your grandson, and experience the highs and lows we have all become accustomed too, and in many ways have been part of who we are. I think there's quite a lot to be learned from football, despite it being massively changed it can develop values and be a good outlet a points in life, it can be a constant in traumatic times too. 

[ozleicester]

Never forget, unless you are a fan...football is a business

[Guest TamworthFoxes]

4 hours ago, weller54 said:

The last few weeks has made me see LCFC in a completely different light.

I've been a supporter for 60 years and I've nurtured my Grandson to follow in my footsteps. I've taken him on the Stadium Tour and visits to the club store etc etc...

He's asked for a while to go to see a game, but as he's autistic I've been extra cautious about this as I fear he might struggle to handle the environment and the fact he's only 8 years old.

But, bless him he's been going on and on about seeing a live game...

So, a few weeks ago I started the process of attempting to get tickets for a game. I chose the QPR game as I thought he maybe the less busy match left?

I contacted the club and explained the situation.  Firstly they needed documented evidence of his condition. I explained the diagnosis was an ongoing process and that it could be a year or two before I could give them written 'evidence' of his condition.

Then to actually getting tickets for the game!!...I was advised it would be highly unlikely that they would go on general sale. Even buying membership wouldn't guarantee me being able to get tickets. I also tried to explain that it was a strong possibility that he wouldn't be able to handle the noise/environment and we might have to leave well before the end of the 90 minutes, therefore becoming members would be a waste of time and money.

So, no help from the club in sourcing a ticket for him, no understanding of his difficulties, no empathy, nothing positive whatsoever!!

A very kind member of FT contacted me and because him and his brother were ST holders he arranged to get me 2 tickets!..it was a very kind gesture and my Grandson was incredibly excited when I told him the news.

So we're going to the QPR game, but with zero help from the club.

I will try my best to make this day special for Albie and it will be a lovely memory for me.

..But, right now I'm feeling disgusted with the club and I'm actually questioning why I should support such an uncaring organisation and I'm certainly questioning whether I should encourage Albie to follow them in his future years.

Read the original post properly and point made no longer applied.

Edited 27 February 2024 by TamworthFoxes
As text

[Jon the Hat]

That is sad to hear.  Unfortunately due to entitled arseholes you end up with what feels like jobsworth behaviour from just about any customer facing organisation these days.

[Guest Chocolate Teapot]

Really sad to hear this but tallies with the general view that the club views supporters with suspicion.

 

Used to be a proper community club now we're just a huge vanity project.

 

Pleased to hear your grandson is going and hope the day goes well.

[Tommy Fresh]

2 hours ago, Chocolate Teapot said:

Really sad to hear this but tallies with the general view that the club views supporters with suspicion.

 

Used to be a proper community club now we're just a huge vanity project.

 

Pleased to hear your grandson is going and hope the day goes well.

Most places are suspicious of this sort of thing, after my son was diagnosed with Cancer he was officially classed as disabled, but anytime you book tickets for anything, it'll say they need proof that he actually is. Does sound like City were particularly shit at actually helping out and pointing @weller54 in the right direction though.

Edited 27 February 2024 by Tommy Fresh

[marcymarc666]

10 hours ago, weller54 said:

The last few weeks has made me see LCFC in a completely different light.

I've been a supporter for 60 years and I've nurtured my Grandson to follow in my footsteps. I've taken him on the Stadium Tour and visits to the club store etc etc...

He's asked for a while to go to see a game, but as he's autistic I've been extra cautious about this as I fear he might struggle to handle the environment and the fact he's only 8 years old.

But, bless him he's been going on and on about seeing a live game...

So, a few weeks ago I started the process of attempting to get tickets for a game. I chose the QPR game as I thought he maybe the less busy match left?

I contacted the club and explained the situation.  Firstly they needed documented evidence of his condition. I explained the diagnosis was an ongoing process and that it could be a year or two before I could give them written 'evidence' of his condition.

Then to actually getting tickets for the game!!...I was advised it would be highly unlikely that they would go on general sale. Even buying membership wouldn't guarantee me being able to get tickets. I also tried to explain that it was a strong possibility that he wouldn't be able to handle the noise/environment and we might have to leave well before the end of the 90 minutes, therefore becoming members would be a waste of time and money.

So, no help from the club in sourcing a ticket for him, no understanding of his difficulties, no empathy, nothing positive whatsoever!!

A very kind member of FT contacted me and because him and his brother were ST holders he arranged to get me 2 tickets!..it was a very kind gesture and my Grandson was incredibly excited when I told him the news.

So we're going to the QPR game, but with zero help from the club.

I will try my best to make this day special for Albie and it will be a lovely memory for me.

..But, right now I'm feeling disgusted with the club and I'm actually questioning why I should support such an uncaring organisation and I'm certainly questioning whether I should encourage Albie to follow them in his future years.

Disgraceful.  My mum, despite being a fairweather Leicester fan has always wanted to watch them sing 'You'll never walk alone at Anfield' . She's had cancer recently twice and has M.E so I wrote to Liverpool and explained this and within 5 days we had two tickets, one was free for me as she's in a wheelchair. She had no season ticket or membership.She sang with the kop last week at Burnley. They gave us free parking next to the ground and she was treated like a Queen.

Thats a proper football club

[Claudio Fannieri]

10 hours ago, weller54 said:

The last few weeks has made me see LCFC in a completely different light.

I've been a supporter for 60 years and I've nurtured my Grandson to follow in my footsteps. I've taken him on the Stadium Tour and visits to the club store etc etc...

He's asked for a while to go to see a game, but as he's autistic I've been extra cautious about this as I fear he might struggle to handle the environment and the fact he's only 8 years old.

But, bless him he's been going on and on about seeing a live game...

So, a few weeks ago I started the process of attempting to get tickets for a game. I chose the QPR game as I thought he maybe the less busy match left?

I contacted the club and explained the situation.  Firstly they needed documented evidence of his condition. I explained the diagnosis was an ongoing process and that it could be a year or two before I could give them written 'evidence' of his condition.

Then to actually getting tickets for the game!!...I was advised it would be highly unlikely that they would go on general sale. Even buying membership wouldn't guarantee me being able to get tickets. I also tried to explain that it was a strong possibility that he wouldn't be able to handle the noise/environment and we might have to leave well before the end of the 90 minutes, therefore becoming members would be a waste of time and money.

So, no help from the club in sourcing a ticket for him, no understanding of his difficulties, no empathy, nothing positive whatsoever!!

A very kind member of FT contacted me and because him and his brother were ST holders he arranged to get me 2 tickets!..it was a very kind gesture and my Grandson was incredibly excited when I told him the news.

So we're going to the QPR game, but with zero help from the club.

I will try my best to make this day special for Albie and it will be a lovely memory for me.

..But, right now I'm feeling disgusted with the club and I'm actually questioning why I should support such an uncaring organisation and I'm certainly questioning whether I should encourage Albie to follow them in his future years.

Hi pal I have sent you a private message, hope this helps 

[Ashley]

10 hours ago, weller54 said:

The last few weeks has made me see LCFC in a completely different light.

I've been a supporter for 60 years and I've nurtured my Grandson to follow in my footsteps. I've taken him on the Stadium Tour and visits to the club store etc etc...

He's asked for a while to go to see a game, but as he's autistic I've been extra cautious about this as I fear he might struggle to handle the environment and the fact he's only 8 years old.

But, bless him he's been going on and on about seeing a live game...

So, a few weeks ago I started the process of attempting to get tickets for a game. I chose the QPR game as I thought he maybe the less busy match left?

I contacted the club and explained the situation.  Firstly they needed documented evidence of his condition. I explained the diagnosis was an ongoing process and that it could be a year or two before I could give them written 'evidence' of his condition.

Then to actually getting tickets for the game!!...I was advised it would be highly unlikely that they would go on general sale. Even buying membership wouldn't guarantee me being able to get tickets. I also tried to explain that it was a strong possibility that he wouldn't be able to handle the noise/environment and we might have to leave well before the end of the 90 minutes, therefore becoming members would be a waste of time and money.

So, no help from the club in sourcing a ticket for him, no understanding of his difficulties, no empathy, nothing positive whatsoever!!

A very kind member of FT contacted me and because him and his brother were ST holders he arranged to get me 2 tickets!..it was a very kind gesture and my Grandson was incredibly excited when I told him the news.

So we're going to the QPR game, but with zero help from the club.

I will try my best to make this day special for Albie and it will be a lovely memory for me.

..But, right now I'm feeling disgusted with the club and I'm actually questioning why I should support such an uncaring organisation and I'm certainly questioning whether I should encourage Albie to follow them in his future years.

 

We have a supporter liaison officer who deals with supporters on the spectrum and disabilities. 

 

It may well be worth dropping her an email. She's very good and approachable.  

[phoneticerror]

10 hours ago, weller54 said:

The last few weeks has made me see LCFC in a completely different light.

I've been a supporter for 60 years and I've nurtured my Grandson to follow in my footsteps. I've taken him on the Stadium Tour and visits to the club store etc etc...

He's asked for a while to go to see a game, but as he's autistic I've been extra cautious about this as I fear he might struggle to handle the environment and the fact he's only 8 years old.

But, bless him he's been going on and on about seeing a live game...

So, a few weeks ago I started the process of attempting to get tickets for a game. I chose the QPR game as I thought he maybe the less busy match left?

I contacted the club and explained the situation.  Firstly they needed documented evidence of his condition. I explained the diagnosis was an ongoing process and that it could be a year or two before I could give them written 'evidence' of his condition.

Then to actually getting tickets for the game!!...I was advised it would be highly unlikely that they would go on general sale. Even buying membership wouldn't guarantee me being able to get tickets. I also tried to explain that it was a strong possibility that he wouldn't be able to handle the noise/environment and we might have to leave well before the end of the 90 minutes, therefore becoming members would be a waste of time and money.

So, no help from the club in sourcing a ticket for him, no understanding of his difficulties, no empathy, nothing positive whatsoever!!

A very kind member of FT contacted me and because him and his brother were ST holders he arranged to get me 2 tickets!..it was a very kind gesture and my Grandson was incredibly excited when I told him the news.

So we're going to the QPR game, but with zero help from the club.

I will try my best to make this day special for Albie and it will be a lovely memory for me.

..But, right now I'm feeling disgusted with the club and I'm actually questioning why I should support such an uncaring organisation and I'm certainly questioning whether I should encourage Albie to follow them in his future years.

My son is on the spectrum, so I understand your situation and please don’t take this the wrong way. But without evidence anybody can say their child/grandson has a condition to get special treatment and football has a lot of bloody fans. So I kinda get it, and wouldn’t call the club heartless for not being able to do much without diagnosis.

 

The main problem as I see it is how many years NHS make us wait for diagnosis, and how private organisations capitalise by charging us thousands to do it outside of the NHS. I direct my frustrations here because it’s going to be hard to prove his condition in other situations too, not just going to the football. 

 

Edited 27 February 2024 by phoneticerror

[Mike the Metal Ed]

1 hour ago, phoneticerror said:

My son is on the spectrum, so I understand your situation and please don’t take this the wrong way. But without evidence anybody can say their child/grandson has a condition to get special treatment and football has a lot of bloody fans. So I kinda get it, and wouldn’t call the club heartless for not being able to do much without diagnosis.

 

The main problem as I see it is how many years NHS make us wait for diagnosis, and how private organisations capitalise by charging us thousands to do it outside of the NHS. I direct my frustrations here because it’s going to be hard to prove his condition in other situations too, not just going to the football. 

 

By that same token, in most places where you need accommodations, the only people seemingly bothered about hard evidence are at LCFC and the DWP, both because they've become incredibly petty/malicious organisations.

Edited 27 February 2024 by Mike the Metal Ed

[phoneticerror]

7 minutes ago, Mike the Metal Ed said:

By that same token, in most places where you need accommodations, the only people seemingly bothered about hard evidence are at LCFC and the DWP, both because they've become incredibly petty/malicious organisations.

I’d imagine if you sent a generic email to most other clubs in the Premier League (cos let’s face it, our club doesn’t acknowledge that we went down in any way), they’d probably have the same requirements.

 

In other ways, the club have been great to my lad when he’s tried events in the past such as play on the pitch and foxes bowling etc. Very understanding of his condition and helpful with efforts to help him to get stuck in. We lost his Members backpack at Alton Towers 2 seasons ago, and I reached out to ask if I could buy another because he was attached to it. Jim took my details and came over to find us in our seats the next home game with a brand new bag free of charge. So I’d argue that they aren’t a completely heartless club.

Edited 27 February 2024 by phoneticerror

[weller54]

51 minutes ago, phoneticerror said:

My son is on the spectrum, so I understand your situation and please don’t take this the wrong way. But without evidence anybody can say their child/grandson has a condition to get special treatment and football has a lot of bloody fans. So I kinda get it, and wouldn’t call the club heartless for not being able to do much without diagnosis.

 

The main problem as I see it is how many years NHS make us wait for diagnosis, and how private organisations capitalise by charging us thousands to do it outside of the NHS. I direct my frustrations here because it’s going to be hard to prove his condition in other situations too, not just going to the football. 

 

Hi, yes your point is so valid of course.

Albie's older sister was showing obvious signs of being on the spectrum at his age and it took 2 years for full diagnosis, getting her EHCP etc etc.

I made the mistake of expecting the club to have some understanding of his situation, not just to access it as 'the computer says no '!!

I took him on the stadium tour a couple of years ago and ever since he's been asking to go and see a game. I made the mistake of thinking it would be easier to get him to a championship match (ticket availability etc) so I made the promise to make it happen this season. But my experience of dealing with the club to try and get this organised has been a real eye opener.

Good grief, this is a game against QPR not Manchester City! It won't be anywhere near full so it's nothing to do with unavailability of seats.

The sad truth is the club are only interested in their corporative clients and making money, the days of looking after their future fan base are long gone.

 

[Sol thewall Bamba]

Disability Liaison Officer Anna Dickman

 

0116 229 4540 [email protected].

[phoneticerror]

1 minute ago, weller54 said:

Hi, yes your point is so valid of course.

Albie's older sister was showing obvious signs of being on the spectrum at his age and it took 2 years for full diagnosis, getting her EHCP etc etc.

I made the mistake of expecting the club to have some understanding of his situation, not just to access it as 'the computer says no '!!

I took him on the stadium tour a couple of years ago and ever since he's been asking to go and see a game. I made the mistake of thinking it would be easier to get him to a championship match (ticket availability etc) so I made the promise to make it happen this season. But my experience of dealing with the club to try and get this organised has been a real eye opener.

Good grief, this is a game against QPR not Manchester City! It won't be anywhere near full so it's nothing to do with unavailability of seats.

The sad truth is the club are only interested in their corporative clients and making money, the days of looking after their future fan base are long gone.

 

Unfortunately buddy, our systems are wank and when the computer says no they can’t override it. You were probably talking to Kian in sales who can’t do jack. Try the above disabilities number.
 

Also, see my last post where I’ve shared the ways they’ve tried to help my son in the past. Hardly only interested in corporate clients. 

Edited 27 February 2024 by phoneticerror

[Trekerz]

1 hour ago, marcymarc666 said:

Disgraceful.  My mum, despite being a fairweather Leicester fan has always wanted to watch them sing 'You'll never walk alone at Anfield' . She's had cancer recently twice and has M.E so I wrote to Liverpool and explained this and within 5 days we had two tickets, one was free for me as she's in a wheelchair. She had no season ticket or membership.She sang with the kop last week at Burnley. They gave us free parking next to the ground and she was treated like a Queen.

Thats a proper football club

Little things like that is what the club is so poor at. If Liverpool who are one of the biggest clubs in the world can do it why can't we?

[weller54]

13 minutes ago, Sol thewall Bamba said:

Disability Liaison Officer Anna Dickman

 

0116 229 4540 [email protected].

Thank you.

But I've already contacted Anna.

Nice enough, but at this moment in time we cannot produce the 'hard evidence ' she requires to get Albie much help, (apart from getting him a sensory pack on match day.)

I also contacted Jim (Supporter liaison officer?)regarding buying some tickets but had no joy.