Wymsey Posted 1 September 2016 Posted 1 September 2016 (Mods: Please move where appropriate thanks) After reading some of discontent about how disorganised it's been/probably will be for the upcoming CL games in the CL threads today, as well as plenty of complaints and dissatisfaction about this part of the club many times before on here... To those that regularly or sometimes use it, what would you like to see improving to make the buying etc process/experience better (hence more straightforward and less confusing)? What needs replacing/or needs a look at etc?
AndWhat? Posted 1 September 2016 Posted 1 September 2016 I hardly ever go in to use the ticket office but when I have it's been ****ing annoying having to queue up behind a Chinese bloke buying beanie babies and pillow cases when I just want to get a ticket and will be out in 5 seconds. They need seperate tills just for tickets.
steveherbe Posted 1 September 2016 Posted 1 September 2016 13 minutes ago, AndWhat? said: I hardly ever go in to use the ticket office but when I have it's been ****ing annoying having to queue up behind a Chinese bloke buying beanie babies and pillow cases when I just want to get a ticket and will be out in 5 seconds. They need seperate tills just for tickets. Is it always the same Chinese bloke? Is he stalking you?
AndWhat? Posted 1 September 2016 Posted 1 September 2016 Just now, steveherbe said: Is it always the same Chinese bloke? Is he stalking you? No, he's my mate that always gives me a lift to the ticket office. Point still stands though.
stripeyfox Posted 1 September 2016 Posted 1 September 2016 27 minutes ago, AndWhat? said: I hardly ever go in to use the ticket office but when I have it's been ****ing annoying having to queue up behind a Chinese bloke buying beanie babies and pillow cases when I just want to get a ticket and will be out in 5 seconds. They need seperate tills just for tickets. It seemed to work fine when it was a seperate ticket office. Then some bright spark probably thought "let's merge the ticket office and the shop and then people who've come to buy an away ticket will be tempted into impulse purchasing some of our crappy merchandise whilst they are waiting". So, a seperate ticket office would be brilliant. Additionally: More staff in store, manning the phones and a more robust online process Clearer, timely, unambiguous and transparent communication about how many tickets are available/left and how many are "consumed" by club officials, corporate etc
Sambiasso Posted 1 September 2016 Posted 1 September 2016 Not had a problem this season fairly easy to purchase tickets for my lad and move my seat so we can sit together. So it would be nice to be able to relocate my ST when purchasing my lads U8's ticket online. I do think how they sell the away tickets is totally wrong and they should give those of us with less priority points a chance to build them up, as it stands the only place you can get hold of them is on FT meaning those who don't attend still get their points.
stripeyfox Posted 1 September 2016 Posted 1 September 2016 The trading of refs for away games should be a no-no but I am not sure how it can be effectively policed?
Soar Fox Posted 1 September 2016 Posted 1 September 2016 People who actually know what they are doing and that you trust them when they tell you something. I've said it before but it's pot luck to who you get and what they tell you is true. Several times last season I asked for tickets towards the back and was told by the girl serving me that's not possible they have to start from the front then work the way up. Then I'd ask someone else (Brad) who's the only who knows what he's doing, and he'd change the tickets for me no problem. Also like @AndWhat? said, seperate tills for tickets. I went to by Villa away tickets last season & they were out a week before Christmas. The queue was spiralling round the shop of people buying a load of tat. Asked one of the morons in the pink "here to help t-shirts" if they had a seperate till open for tickets & was told no. In the end I just walked out without getting tickets.
stripeyfox Posted 1 September 2016 Posted 1 September 2016 12 minutes ago, Steve_Walsh5 said: People who actually know what they are doing and that you trust them when they tell you something. I've said it before but it's pot luck to who you get and what they tell you is true. Several times last season I asked for tickets towards the back and was told by the girl serving me that's not possible they have to start from the front then work the way up. Then I'd ask someone else (Brad) who's the only who knows what he's doing, and he'd change the tickets for me no problem. Also like @AndWhat? said, seperate tills for tickets. I went to by Villa away tickets last season & they were out a week before Christmas. The queue was spiralling round the shop of people buying a load of tat. Asked one of the morons in the pink "here to help t-shirts" if they had a seperate till open for tickets & was told no. In the end I just walked out without getting tickets. Actually to give them their due, the guy I spoke to when I wanted to move season tickets (may well have been Brad) was brilliant. Took a bit of a while to sort out but he was keen to make sure we got what we wanted and tried lots of different options to get us seated together. But as you say, seems very hit and miss as to who you get!
CosbehFox Posted 1 September 2016 Posted 1 September 2016 Three things - accountability, transparency and communication. It's time we were informed who the actual head of the ticket office is. Currently the only person who will to talk towards fans and deal with issues is Jim. The poor bloke takes all sorts of abuse in the absence of a proper manager. Give him some help. Get the 'city help' twitter manned 24/7 - Jim tries his best to do this but he simply as a bigger job to do. Transparency - publish the numbers of priority figures every quarter, include detail of corporate percentages. People will be far more trusting if they did this. Communication - At times, a message of honesty calms people. They continually keep everything under wraps until it's 100% done. This week they could have made things easy by a) confirming the allocation b) detailing selling arrangements. The rest can wait.
stripeyfox Posted 1 September 2016 Posted 1 September 2016 3 hours ago, Cardiff_Fox said: Three things - accountability, transparency and communication. It's time we were informed who the actual head of the ticket office is. Currently the only person who will to talk towards fans and deal with issues is Jim. The poor bloke takes all sorts of abuse in the absence of a proper manager. Give him some help. Get the 'city help' twitter manned 24/7 - Jim tries his best to do this but he simply as a bigger job to do. Transparency - publish the numbers of priority figures every quarter, include detail of corporate percentages. People will be far more trusting if they did this. Communication - At times, a message of honesty calms people. They continually keep everything under wraps until it's 100% done. This week they could have made things easy by a) confirming the allocation b) detailing selling arrangements. The rest can wait. This about sums it up. It has never been easier to communicate with people, and yet the silence is deafening.
Julian Joachim Jr Shabadoo Posted 1 September 2016 Posted 1 September 2016 5 hours ago, AndWhat? said: No, he's my mate that always gives me a lift to the ticket office. Point still stands though.
001merp Posted 2 September 2016 Posted 2 September 2016 The ticket office isn't in the shop anymore, it's at a kiosk round the corner from it. No longer the same tills.
FLAN Posted 2 September 2016 Posted 2 September 2016 18 hours ago, AndWhat? said: I hardly ever go in to use the ticket office but when I have it's been ****ing annoying having to queue up behind a Chinese bloke buying beanie babies and pillow cases when I just want to get a ticket and will be out in 5 seconds. They need seperate tills just for tickets. Everywhere you go eberywhere you go theyre the Chinese boys buying all the toys everuwhere you go
stripeyfox Posted 2 September 2016 Posted 2 September 2016 46 minutes ago, 001merp said: The ticket office isn't in the shop anymore, it's at a kiosk round the corner from it. No longer the same tills. Blimey, they acted on this feedback quickly!
SystonFox Posted 2 September 2016 Posted 2 September 2016 I hated it when it was a separate place for a ticket office. Queueing in there was a BORE
foxinsocks Posted 2 September 2016 Posted 2 September 2016 It needs sorting out. Why was only one day of notice give for gold membership renewals? What only one day for CL "movement" calls? Why couldn't the payments for the three CL games be staggered (spread)? why did all 3 away CL fixtures dgo onslae on the same day (with one days notice). This is the holiday season.
Daggers Posted 2 September 2016 Posted 2 September 2016 Sack everybody and employ people who don't have any friends - that'll triple the number of away tickets for sale.
Guest Posted 2 September 2016 Posted 2 September 2016 Start over. Work out a fair retrospective system - might not need massive tweaking from present system. Take away the ability to do underhand stuff like with Chelsea away and what looks like has happened here with Brugges. Get some decent technology would help - the phone system is a disgrace not allowing you to queue, the direct ticketing website is a disgrace that crashes under any sort of significant pressure.
Guest Posted 2 September 2016 Posted 2 September 2016 And yes totally agree with all that say there should be a seperate ticket office like back in the day. Queuing with people buying fox leisure w*nk socks is ridiculous.
Guest CityFan 06 Posted 2 September 2016 Posted 2 September 2016 Yep, tickets should be separate from the merchandise, agree with that. It'd probably be quicker for both sets of fans too.
sk3since03 Posted 3 September 2016 Posted 3 September 2016 Employ people who not what they are doing would be a good start
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