Update on Foxes Trust End of Season Survey - Actions & Responses

[Foxes_Trust]

We have published an update on the Foxes Trust End of Season Survey - including the Club's response to the results and the actions we have taken to try and do everything in our power to have these results seen and heard by those with decision-making ability at the Club.

 

You can read it in-full on our website here or below

 

 

The Foxes Trust can today provide an update on the response shared by the Club to our end of season survey results.

 

Details of the Clubs responses and our follow up actions to date on the 5 calls to action are summarised in the table below:

 

CTA	Action	Clubs Action / Response	Foxes Trust Action / Response
1	Make changes to the Senior Leadership of the Club	The Club has not engaged on this point due to it being deemed out of scope of the Fan Engagement Framework	We have posted the survey results in-full, as well as a cover letter summarising key themes and the process we have been through, to Susan Whelan and Aiyawatt Srivaddhanaprabha at the King Power Stadium and King Power HQ in Thailand respectively.
2	Appoint a Director of Football with a proven track record of improving a club at the highest level and then communicate a clear strategy for improvement	The Club has not engaged on this point due to it being deemed out of scope of the Fan Engagement Framework	We have posted the survey results in-full, as well as a cover letter summarising key themes and the process we have been through, to Susan Whelan and Aiyawatt Srivaddhanaprabha at the King Power Stadium and King Power HQ in Thailand respectively.
3	Take steps to improve the matchday atmosphere and work with fan groups on how this should look	The Club pointed to the Your 90 Minutes session that was held on 11th September as the opportunity to discuss this	We were present at the Your 90 Minutes session on Men’s Home Match Atmosphere on Thursday 11th September. You can read a summary of the session HERE and we look forward to seeing the ideas and feedback provided by those in attendance being actioned.
4	Review how fan engagement and communication work today and share visibility on decisions that are being taken based upon fan feedback	The Club plans to publish on their website a ‘You Said, We Did’ as part of the 2025/26 Fan Engagement Framework. The club also discussed this topic within the FCC Culture Working Group yesterday (25/9) where the Trust was represented, minutes will subsequently be published by the club.	We continue to encourage the Club to provide better visibility on the changes made because of fan feedback. We will also request that the Club provides updates on what has changed as we hit the 6-month mark since the survey results were delivered in January 2026. Finally, the Trust will be launching a survey to fans to understand how they feel the Fan Engagement Framework is working today – including whether they have awareness of it and how effective they feel it is in doing what it is intended to do.
5	Ensure that there is fan representation on the Sanctions Committee	The Club engaged with the Trust and the club made public its plans for fan representation in the FAB minutes HERE	This is still a live discussion with the Club on the finer details, and we will provide further updates in due course.

As you may know, we met with three representatives from the Club to share the survey results in-full on Friday 11^th July – details on that meeting can be found HERE.

 

The initial response from the Club in, and to, that meeting, was to acknowledge the impressive sample size of 3,214 fans and that they needed to take onboard the findings, however they also expressed some scepticism about the questions in the survey and the validity of its findings. All next steps regarding the survey results would need to be channelled via the Fan Engagement Framework for validation, they told us.

 

Whilst the Trust has supported the Fan Engagement Framework and plays an active role at all levels of it, it is our belief that it should be a supplement to engagement with supporters and supporter groups and not an all-encompassing approach to it. We have expressed our strong belief to the Club that discussing this wide-ranging fan survey with us directly is the appropriate channel alongside anything that they would like to bring into the Fan Engagement Framework.

 

That said, to work with the Club via the Fan Engagement Framework as requested, in order to further socialise the survey results and ensure they had opportunity to be considered within the confines of the Fan Engagement Framework, we asked the club to arrange an Online ‘Your 90 Minutes’ session for fans to be able to share their views on the survey and discuss the findings. The Club declined to do this and has stated that supporters can discuss the survey in the sessions that the Club is already running should they wish.

 

We also asked the Club to arrange an Emergency Meeting of the Fan’s Advisory Board for the sole purpose of discussing the results and the feelings expressed by supporters. They declined to do this, but the survey results have subsequently been seen and discussed by FAB reps so there is awareness of the results at this level of the Fan Engagement Framework (as detailed in the FAB minutes HERE).

 

To ensure that the feedback from the survey was being actioned, especially given that just 4% of fans surveyed felt the Club takes action based on fan feedback, we asked the Club to provide a comprehensive update on changes the Club have made as a result of the survey results by 31^st August 2025 so that supporters can see that the Club does act upon feedback and that they have taken on board the views expressed, the update provided focused on the 3 calls to action accepted as within the FEF remit as detailed above.

 

We appreciate the time and effort taken by everyone to complete our end of season survey and are doing everything in our power to try and drive change on the areas where respondents felt the Club was falling short. As a Trust, we will continue to use the themes and findings from the survey to inform our stance on key issues and to push the Club where we believe supporters would want us to from the survey findings.

 

Should you wish to share your thoughts and feedback on how the end of season survey results have been handled by either the Trust or the Club, we would welcome that. Feedback on how the Trust has handled that would be welcome to [email protected]. Feedback on how the Club has handled that would be best directed to [email protected]

[AKCJ]

Don't take your foot off their necks with regards to "CTA" one and two. I don't think fans care whether it's in the scope of these meetings or not. The club need to understand that it's unacceptable that the board has consistently failed without any meaningful change and how ridiculous it is that we've got a DOF that has just fallen into position with no qualifications or experience.

 

 

CTA 3 is just a joke and sums up how they view the fans. Like we're something on the underside of their boot.

[Foxes_Trust]

1 minute ago, AKCJ said:

Don't take your foot off their necks with regards to "CTA" one and two. I don't think fans care whether it's in the scope of these meetings or not. The club need to understand that it's unacceptable that the board has consistently failed without any meaningful change and how ridiculous it is that we've got a DOF that has just fallen into position with no qualifications or experience.

 

 

CTA 3 is just a joke and sums up how they view the fans. Like we're something on the underside of their boot.

These CTAs are undoubtedly the ones where the Club has engaged least with us (due to them being determined out of scope for the Fan Engagement Framework). Posting a hard copy of the full results and a cover letter to both the Chairman and CEO hopefully demonstrates that the Trust is doing everything it can to get these results seen and heard at the very highest levels of the Club.

[Foxes_Trust]

There is an opportunity for those who participated in our End of Season Survey - as well as all supporters - to contribute to the English Football League (EFL) Supporter Survey.

 

We publicised the of this on our website here.

 

 

The EFL launched its Supporter Survey earlier this month.

 

There are wide ranging questions covering match day experience, the independent football regulator, fan engagement, fixture broadcast times and more. 

 

Some clubs have been actively promoting this survey on official club sites. Disappointingly, this has not been the case with our club, so the Trust would like to urge all Leicester City fans to give their views.

 

It is a comprehensive survey, so you will need to allocate around 30 minutes to complete it, however we want to encourage fans to take part, following over 3,000 fans completing the Trust's own End of Season Survey.

 

Each EFL Club will receive a copy of the results from their supporters, so please share this with your family and friends, encouraging them to complete the survey.  It will provide a lot of useful information and feedback for your Club. 

 

The Trust shared the full set of results from our End of Season Survey with the Club, so we will be requesting for the Club to share all the results of this survey with the Trust.

 

Have Your Say Here

 

[davieG]

1 hour ago, Foxes_Trust said:

There is an opportunity for those who participated in our End of Season Survey - as well as all supporters - to contribute to the English Football League (EFL) Supporter Survey.

 

We publicised the of this on our website here.

 

 

The EFL launched its Supporter Survey earlier this month.

 

There are wide ranging questions covering match day experience, the independent football regulator, fan engagement, fixture broadcast times and more. 

 

Some clubs have been actively promoting this survey on official club sites. Disappointingly, this has not been the case with our club, so the Trust would like to urge all Leicester City fans to give their views.

 

It is a comprehensive survey, so you will need to allocate around 30 minutes to complete it, however we want to encourage fans to take part, following over 3,000 fans completing the Trust's own End of Season Survey.

 

Each EFL Club will receive a copy of the results from their supporters, so please share this with your family and friends, encouraging them to complete the survey.  It will provide a lot of useful information and feedback for your Club. 

 

The Trust shared the full set of results from our End of Season Survey with the Club, so we will be requesting for the Club to share all the results of this survey with the Trust.

 

Have Your Say Here

 

Done

[Vlad the Fox]

Just finished it. It seems clear by some of the questions that they know where the problems lie in the game yet I doubt they’ll have any power to change them.

[FoxesTalker]

15 hours ago, Foxes_Trust said:

There is an opportunity for those who participated in our End of Season Survey - as well as all supporters - to contribute to the English Football League (EFL) Supporter Survey.

 

We publicised the of this on our website here.

 

 

The EFL launched its Supporter Survey earlier this month.

 

There are wide ranging questions covering match day experience, the independent football regulator, fan engagement, fixture broadcast times and more. 

 

Some clubs have been actively promoting this survey on official club sites. Disappointingly, this has not been the case with our club, so the Trust would like to urge all Leicester City fans to give their views.

 

It is a comprehensive survey, so you will need to allocate around 30 minutes to complete it, however we want to encourage fans to take part, following over 3,000 fans completing the Trust's own End of Season Survey.

 

Each EFL Club will receive a copy of the results from their supporters, so please share this with your family and friends, encouraging them to complete the survey.  It will provide a lot of useful information and feedback for your Club. 

 

The Trust shared the full set of results from our End of Season Survey with the Club, so we will be requesting for the Club to share all the results of this survey with the Trust.

 

Have Your Say Here

 

That's probably due to the survey including questions about how the club is being run. Following on from the Trust's survey, they're unlikely to want to encourage fans to give their views and pile on more negativity. Especially as the current regime is supposedly big on image.

[dmayne7]

That survey is way too long. All that does is skews the answers at the back end as people rush through it to get it submitted, or just don't submit at all

[FoxesTalker]

7 hours ago, dmayne7 said:

That survey is way too long. All that does is skews the answers at the back end as people rush through it to get it submitted, or just don't submit at all

The Trust survey was fine, but agree about the EFL survey. In my experience, it took over an hour to complete.

[dmayne7]

20 minutes ago, FoxesTalker said:

The Trust survey was fine, but agree about the EFL survey. In my experience, it took over an hour to complete.

I meant the EFL survey to be clear. It's admirable that they want to tackle so much but it's just too long which dilutes the quality of it

[Spudulike]

 

[Legend_in_blue]

2 minutes ago, Spudulike said:

 

 

Signed "We are where we are... The Foxes Trust".

 

I have a feeling it's going to properly fall apart on Saturday afternoon.

[jayfox26]

55 minutes ago, Spudulike said:

 

On the Facebook post, the first comment says "don't want to see a change of ownership". It's absolutely mind boggling that any true LCFC fan would still want him in charge. 

[Wasyls Pec Deck]

1 hour ago, Spudulike said:

 

Hopefully this is the starting gun being fired to all out revolution and insurrection. 

[Nolucklcfc]

43 minutes ago, jayfox26 said:

On the Facebook post, the first comment says "don't want to see a change of ownership". It's absolutely mind boggling that any true LCFC fan would still want him in charge. 

Oh you have a read of Bentleys roof comments section mate its astonishing 

[Gamble92]

Have they put out that about breaking radio silence because they know Top is about to do some interviews and they can look like they actually have some kind of voice?

[dnewty]

2 minutes ago, Gamble92 said:

Have they put out that about breaking radio silence because they know Top is about to do some interviews and they can look like they actually have some kind of voice?

That’s exactly what I thought 🤔

[Freeman's Wharfer]

1 hour ago, Gamble92 said:

Have they put out that about breaking radio silence because they know Top is about to do some interviews and they can look like they actually have some kind of voice?

 

1 hour ago, dnewty said:

That’s exactly what I thought 🤔

Or maybe the Trust has had a voice and has been pushing for better communication for a long time now - see the end of season survey results, Fan Engagement Framework meeting minutes and numerous Communication Void pieces produced in recent months - and is keeping the pressure on for this to happen if it looks like positive progress is being made but plans aren’t quite firmed up yet…

But it’s easier just to keep hammering the Trust from the sidelines and not acknowledging any of the work it does for some I guess 

 

[Gamble92]

13 minutes ago, Freeman's Wharfer said:

 

Or maybe the Trust has had a voice and has been pushing for better communication for a long time now - see the end of season survey results, Fan Engagement Framework meeting minutes and numerous Communication Void pieces produced in recent months - and is keeping the pressure on for this to happen if it looks like positive progress is being made but plans aren’t quite firmed up yet…

But it’s easier just to keep hammering the Trust from the sidelines and not acknowledging any of the work it does for some I guess 

 

Nah prefer what I said 

[The Year Of The Fox]

This Foxes Trust statement got posted to LC Undivided Facebook 

 

Below was the first comment made after posting 

 

‘It’s not Tops fault 

Be careful what you wish for!!

He converts debt to equity you know!

 

Think I’ve covered all the bases’

 

 

Clearly surely, to anyone, that’s satirical? 

 

 

Not to Linda Ginetta who liked the comment, as well as someone called Jo who I’ve had ‘runs ins’ with recently RE ‘Top’ 

 

It’s mind boggling 

 

 

 

 

Edited 7 November 2025 by The Year Of The Fox

[FoxesTez]

The Ginettas get more laughable by the day. 
 

Standing ovations at the end of every game regardless of what happens on the pitch. 

[Foxes1]

The lad who put that first comment up is a big critic of the regime running the club and put it up as a p**s take. see he got the reaction from the usual Top supporters.

[The Year Of The Fox]

3 minutes ago, Foxes1 said:

The lad who put that first comment up is a big critic of the regime running the club and put it up as a p**s take. see he got the reaction from the usual Top supporters.

Idiot isn’t he 

[CosbehFox]

Regardless if Top is to do his meetings and interviews, the Trust have no control on the format or who it is with etc. Hence its reinforcing the position and making the club aware that it needs to be something of substance. 
 

It asks for ‘open, honest, and direct’ communication 

Edited 7 November 2025 by CosbehFox

[Stadt]

Top will get asked softball pre-prepared questions that reveal nothing and half the fanbase will lap it up.

 

We just have to ignore these morons, they’re geriatric and moan on Facebook - they’re not counter protesting are they