FCC Meeting Chat, feedback suggestions etc.

[MC Prussian]

I know it's been mentioned before and I know that it's a league-wide disease, but when does the contract with the website company run out? When will we ever be able to get a decent, individual club homepage (similar to Manchester City's)?

The current one is clattered with information, not user-friendly, badly browsable, with a cheap white background that neither represents club, city nor county.

Food is another issue - the quality's got to improve or else the prices have to come down.

In addition to that, can't there be a queuing system that directs people to the aisles - something like the adjustable lane systems used at airports (just before the metal detector zones, usually), for example.

Just a simple way of showing people where to queue, so that the first one in really is the first one out. I think you could cut down on waiting time to a certain extent that way.

Related to that, minimize waste, be it food, drinks or the paper one uses after washing the hands. There's great hand dryers out there that are energy-efficient, fast-serving and durable (Dyson's Airblade springs to mind).

The speaker system's also not working properly - there have been a few instances where I simply couldn't understand a single word the Birch was saying because the reception was so bad. A lot of it just ended up being a useless mumbling to my ears.

There must be a way to adjust it so the speaker can be heard crisp and clear throughout the entire stadium.

During the very crowded periods in the food courts, the general noise strangles all speaker announcements. That's not effective. Think of emergency calls - anyone should be able to hear them loud and clear, no matter how loud the chatter.

Push the idea for a safe standing area.

All in all, I think football fans aka customers would appreciate it if the club were to move more in a quality-focused and energy-efficient direction, turning LCFC into a unique brand, making its products and services more worthwile without charging more for it (which would otherwise turn the whole experience into a luxury product and it's safe to say the majority would quickly object to that). Use energy-efficient bulbs, install solar panels (with the regular weather in the UK maybe a distant dream, but who knows?), offer more easily-recyclable products, offer more healthy food (I'm not saying we should get rid of the current palette altogether), make the club more environmental-friendly.

These could all be measures of restoring or increasing the fans' pride in their club - and, connected to that, also their loyalty.

I can see this being a fine line from an economic point of view, but it's certainly doable.

In general, I'd encourage the club to involve the fans more and allow their voices to be heard. Arrange direct fans meetings with the club representatives more often, allow more frequent feedback. Gather the ideas, analyze them more quickly and implement the best and most logical ones in a timely fashion.

Open up the doors to the stadium and the training ground more often, make the club officials more approachable - don't hide behind the offices. Create a fund or several funds for the poor and/or underprivileged kids and families in the Third World, support the development of football in those parts or at least support more local social initiatives through donations. Make football a thoroughly enjoyable experience for the whole community. Be different and lead the way and lead by example. DO GOOD AND TALK ABOUT IT.

22'000 or more adults and kids come to the same place on a bi-weekly basis, surely that's one heck of a target audience for sustainable development...

[Alexikokopops]

Hello Leicester Lass....

 

Can you tell them that it's impossible to buy a Membership online via LCFC Direct please. 'UK' is a mandatory field but it won't allow me to select from the (empty) drop down list. Also, if you try to use your previous delievery details it just says that a problem has been encountered and can't continue.

 

I've attempted this several times in the past couple of weeks but will probably give up now. I'm sitting here with my credit card and everything. Another sale lost.

 

I've had exactly the same problem! I mentioned it but sadly not in as much detail as you. I just want to buy a membership!!

 

Online needs sorting - I was trying to buy a membership and it kept erroring out. 

[philce]

Fair enough. There's still the matter of tickets going on sake online 12 hours earlier than the official time which again no diubt affected me being relocated to where I wanted.

Are the club actually aware of the above online ticket matter for man city or even for any other game (such as qpr) or do they just choose to ignore it?

It's not just the issue of not being sat where I wanted- its the fact we had to battle through on the telephone lines at considerable expens. We had genuine reasons to ring up at 9am that Monday but I'd guess 80% of the others in the phone queue were just the usual STH wanting to get their seats asap despite them being reserved til 18th.

 

We went to get ours on the second day and were not offered any seats specifically for L St holders.

 

Only J was available, and that was more expensive.

 

So for one game only we are in SK1.

 

Not happy that nothing was reserved in K or anywhere else for that matter.

[Aus Fox]

Can we get a pre-season friendly in Australia? Prefebly in Melbourne please?

Did you get any joy with this issue Leicester Lass?

[LCFC FOX]

We went to get ours on the second day and were not offered any seats specifically for L St holders.

Only J was available, and that was more expensive.

So for one game only we are in SK1.

Not happy that nothing was reserved in K or anywhere else for that matter.

I went on the fourth day and we got in H fine...

[Bert]

Did you get any joy with this issue Leicester Lass?

It's tonight, so not yet.

[jammie82uk]

I know it's been mentioned before and I know that it's a league-wide disease, but when does the contract with the website company run out? When will we ever be able to get a decent, individual club homepage (similar to Manchester City's)?

The current one is clattered with information, not user-friendly, badly browsable, with a cheap white background that neither represents club, city nor county.

Food is another issue - the quality's got to improve or else the prices have to come down.

In addition to that, can't there be a queuing system that directs people to the aisles - something like the adjustable lane systems used at airports (just before the metal detector zones, usually), for example.

Just a simple way of showing people where to queue, so that the first one in really is the first one out. I think you could cut down on waiting time to a certain extent that way.

Related to that, minimize waste, be it food, drinks or the paper one uses after washing the hands. There's great hand dryers out there that are energy-efficient, fast-serving and durable (Dyson's Airblade springs to mind).

The speaker system's also not working properly - there have been a few instances where I simply couldn't understand a single word the Birch was saying because the reception was so bad. A lot of it just ended up being a useless mumbling to my ears.

There must be a way to adjust it so the speaker can be heard crisp and clear throughout the entire stadium.

During the very crowded periods in the food courts, the general noise strangles all speaker announcements. That's not effective. Think of emergency calls - anyone should be able to hear them loud and clear, no matter how loud the chatter.

Push the idea for a safe standing area.

All in all, I think football fans aka customers would appreciate it if the club were to move more in a quality-focused and energy-efficient direction, turning LCFC into a unique brand, making its products and services more worthwile without charging more for it (which would otherwise turn the whole experience into a luxury product and it's safe to say the majority would quickly object to that). Use energy-efficient bulbs, install solar panels (with the regular weather in the UK maybe a distant dream, but who knows?), offer more easily-recyclable products, offer more healthy food (I'm not saying we should get rid of the current palette altogether), make the club more environmental-friendly.

These could all be measures of restoring or increasing the fans' pride in their club - and, connected to that, also their loyalty.

I can see this being a fine line from an economic point of view, but it's certainly doable.

In general, I'd encourage the club to involve the fans more and allow their voices to be heard. Arrange direct fans meetings with the club representatives more often, allow more frequent feedback. Gather the ideas, analyze them more quickly and implement the best and most logical ones in a timely fashion.

Open up the doors to the stadium and the training ground more often, make the club officials more approachable - don't hide behind the offices. Create a fund or several funds for the poor and/or underprivileged kids and families in the Third World, support the development of football in those parts or at least support more local social initiatives through donations. Make football a thoroughly enjoyable experience for the whole community. Be different and lead the way and lead by example. DO GOOD AND TALK ABOUT IT.

22'000 or more adults and kids come to the same place on a bi-weekly basis, surely that's one heck of a target audience for sustainable development...

On the food front it's actually tendered out so a outside company is in charge of the staff and food available in the kiosks

[philce]

I went on the fourth day and we got in H fine...

.

[Kitchandro]

To pick up on a few points raised

 

Clubs stance on Safe Standing

- from previous dialogue the club (current owners) prefers to spend time focusing on the Family Stand (where law allows them to act) rather than Safe Standing (where they can do nothing until the law changes... so basically up to fans to politically lobby

- the club prefers other clubs to "take the lead", and a growing number are now saying they are in favour. There is no doubt that for Safe Standing to be introduced that trials will need to take place first at a number of clubs, before clearance is given to introduce at every ground. The club does not want to be part of this trial, in part because the cost of adapting an area of our ground would be far more than at older stadiums. There are also a couple of clubs with more modern stadiums who have said they are willing to take part in the trial, so our club will leave it to those clubs

- the club however has not ignored the issue, and while no one from the club attended the Safe Standing Roadshow which was held on a matchday, there was a Parliamentary event which Susan Whelan attended (there is an online video of part of the proceedings where Susan is clearly visible), so some effort in understanding of the issue has taken place at a high level

 

To me the club are ignoring the issue - they haven't come out against it but they haven't supported it either.

 

The fact of the matter is, they should support it because the fans want them too. They don't have to be one of the first ones to trial it, but they have to realise that the support will help the campaign so that the law is changed quicker. Failing to support it because it's not become legal yet defeats the whole point of supporting it. Also it sounds like all the excuses are coming out of the woodwork about how much it's going to cost them.

 

So to me, they're obviously against it, they're just not saying so.

[Jace]

If a reason why they can't change the family end and kop around is because ticket holders in the kop do not want the Sun in their eyes then why have the club decided it is OK to put its youngest audience the children in the family stand facing the Sun as they are the most vulnerable and the highest health risk?

[Lobsterboyuk]

One point I'd like to raise, why don't the club get involved with the Monday night phone-in show on Radio Leicester. I'm not expecting them to be lambs to the slaughter and take calls live on air but it I'd like to hear directly from them now and again on various issues. I don't recollect the last time the club did this but I'm sure it was quite some time ago?

[ealingfox]

So the Club are secretly plotting against Safe Standing, and secretly plotting to give our young fans skin cancer. Brilliant.

 

To me the club are ignoring the issue - they haven't come out against it but they haven't supported it either.

 

The fact of the matter is, they should support it because the fans want them too. They don't have to be one of the first ones to trial it, but they have to realise that the support will help the campaign so that the law is changed quicker. Failing to support it because it's not become legal yet defeats the whole point of supporting it. Also it sounds like all the excuses are coming out of the woodwork about how much it's going to cost them.

 

So to me, they're obviously against it, they're just not saying so.

 

[Dan]

One point I'd like to raise, why don't the club get involved with the Monday night phone-in show on Radio Leicester. I'm not expecting them to be lambs to the slaughter and take calls live on air but it I'd like to hear directly from them now and again on various issues. I don't recollect the last time the club did this but I'm sure it was quite some time ago?

 

Because they'd be made to look silly.

[Kitchandro]

So the Club are secretly plotting against Safe Standing, and secretly plotting to give our young fans skin cancer. Brilliant.

 

 

 

Huh?

 

It's not very secret, if they supported it they would come out and support it, it's as simple as that.

 

They love their money much more than the fans, safe standing will cost money, so obviously they are against it.

 

I can see why you thought it was so complex

[ealingfox]

Huh?

 

It's not very secret, if they supported it they would come out and support it, it's as simple as that.

 

They love their money much more than the fans, safe standing will cost money, so obviously they are against it.

 

I can see why you thought it was so complex

 

Why's that then?

 

I'm saying your insistence on criticising and framing everything the Club does in a negative light is starting to make you sound ridiculous. At the start of previous post, you say they haven't come out against it, then performed the necessary mental gymnastics to conclude that they are definitely against it.

 

So what evidence do you actually have that the Club are against it? (I'm afraid the fact that they haven't done anything proactive towards it thus far does not stand up as evidence.)

Just because Susan Whelan isn't stood outside the House of Commons screaming and waving placards every day, doesn't mean they are against it. They probably just think there isn't much point whilst nothing can be done about it. I understand the earlier points about how political activism works, but is it really that a big a deal if the Club have higher priorities?

[Jace]

I agree with Kitch and my interpretation from this is they are against it, my reason for this being I cannot understand how its more expensive for a new stadium than an old 1. How did they figure that out? Surely there should be many more variables than just age when calculating the cost of construction. Sounds like a poor made up excuse same as why they can't move the kop because the sun will be in the eyes of supporters in the kop.

[Bert]

If a reason why they can't change the family end and kop around is because ticket holders in the kop do not want the Sun in their eyes then why have the club decided it is OK to put its youngest audience the children in the family stand facing the Sun as they are the most vulnerable and the highest health risk?

You can't moan about a season ticket when it's free or costs next to nothing.

Told y'all that was one of the reasons the Kop was where it is.

One point I'd like to raise, why don't the club get involved with the Monday night phone-in show on Radio Leicester. I'm not expecting them to be lambs to the slaughter and take calls live on air but it I'd like to hear directly from them now and again on various issues. I don't recollect the last time the club did this but I'm sure it was quite some time ago?

It's nothing to do with the club

[sylofox]

You can't moan about a season ticket when it's free or costs next to nothing.

Told y'all that was one of the reasons the Kop was where it is.

It's nothing to do with the club

Do you mean by that they have not been asked on.

 

Or they would make nothing out of it so don't care.

[Higgsy]

I've had exactly the same problem! I mentioned it but sadly not in as much detail as you. I just want to buy a membership!!

I had the same problem but just ticked the collect box thinking I would go and get them on Saturday then the card turned up in the post anyway

[Jace]

You can't moan about a season ticket when it's free or costs next to nothing.

Told y'all that was one of the reasons the Kop was where it is.

It's nothing to do with the club

Who do you mean has free season tickets or pay next to nothing in he family stand the children?

[The Year Of The Fox]

We went to get ours on the second day and were not offered any seats specifically for L St holders.

 

Only J was available, and that was more expensive.

 

So for one game only we are in SK1.

 

Not happy that nothing was reserved in K or anywhere else for that matter.

They can't offer you a ticket at the back of k if a STH is already in it. But there wouldve been more seats available had they not gone on sale 12 hours earlier online, and it wouldve been much less stressful and cheaper had tthey had a relocation sales period first.hey

[Kitchandro]

Why's that then?

 

I'm saying your insistence on criticising and framing everything the Club does in a negative light is starting to make you sound ridiculous. At the start of previous post, you say they haven't come out against it, then performed the necessary mental gymnastics to conclude that they are definitely against it.

 

So what evidence do you actually have that the Club are against it? (I'm afraid the fact that they haven't done anything proactive towards it thus far does not stand up as evidence.)

Just because Susan Whelan isn't stood outside the House of Commons screaming and waving placards every day, doesn't mean they are against it. They probably just think there isn't much point whilst nothing can be done about it. I understand the earlier points about how political activism works, but is it really that a big a deal if the Club have higher priorities?

 

WTF is wrong with you? Has my point not been made clear enough?

 

It would take literally no effort to come out and say they were supporting it. The only reason for them not to do it is because they don't support it. That is common sense. If any of us worked for the club, would we hesitate in coming out and supporting it? Of course we wouldn't. We'd say 'obviously we can't actually make it happen yet, but we support the campaign to legalise it'.

 

Don't tell me what doesn't stand up as evidence, I'm telling you it does stand up as evidence.

 

I said they haven't publicly come out against it. However their lack of support clearly tells me that they don't. Face it, they don't want to spend the money and they don't care about the fans, so what's your argument to say it's even possible that they want it to happen? Oh, and I'll be requiring actual evidence. 'They haven't said they're against it' doesn't stand up as evidence, just as not admitting to murder doesn't stand up as evidence of innocence in court.

 

It's not ridiculous that I see the club for what it is while you bury your head in the sand. Grow up and use your common sense.

[MC Prussian]

WTF is wrong with you? Has my point not been made clear enough?

 

It would take literally no effort to come out and say they were supporting it. The only reason for them not to do it is because they don't support it. That is common sense. If any of us worked for the club, would we hesitate in coming out and supporting it? Of course we wouldn't. We'd say 'obviously we can't actually make it happen yet, but we support the campaign to legalise it'.

 

Don't tell me what doesn't stand up as evidence, I'm telling you it does stand up as evidence.

 

I said they haven't publicly come out against it. However their lack of support clearly tells me that they don't. Face it, they don't want to spend the money and they don't care about the fans, so what's your argument to say it's even possible that they want it to happen? Oh, and I'll be requiring actual evidence. 'They haven't said they're against it' doesn't stand up as evidence, just as not admitting to murder doesn't stand up as evidence of innocence in court.

 

It's not ridiculous that I see the club for what it is while you bury your head in the sand. Grow up and use your common sense.

Not making a statement about it doesn't automatically mean the club's against safe standing. The issue is a far more delicate and complicated one. As it has already been mentioned, the club is awaiting feedback from a test phase that will be done at stadiums where safe standing is more easily applicable, then make a conscious decision as to whether they support it or not. Don't forget about the political component here, as well. It's not the clubs that make a difference, it's got to be brought forward and discussed in parliament first. For that, the fans are called upon to make a stance.

[davieG]

Not making a statement about it doesn't automatically mean the club's against safe standing. The issue is a far more delicate and complicated one. As it has already been mentioned, the club is awaiting feedback from a test phase that will be done at stadiums where safe standing is more easily applicable, then make a conscious decision as to whether they support it or not. Don't forget about the political component here, as well. It's not the clubs that make a difference, it's got to be brought forward and discussed in parliament first. For that, the fans are called upon to make a stance.

They could support it in principle like many clubs have without committing to it's implementation. There's more chance of it getting discussed in parliament if it's seen to be backed unanimously or at least by a high % of clubs.

[Lobsterboyuk]

It's nothing to do with the club

What I meant is why do they *never* appear on the show to talk about the club or any specific issues such as atmosphere, food kiosks, whatever, Stringer always bangs on about he requests Susan Whelan or somebody to go on the show to give the club's point of view but they always refuse. I'm interested to know why they don't feel they need to communicate with the fans in this way.