PSV UPDATE

[Guest Chocolate Teapot]

10 minutes ago, StanSP said:

 

 

 

 

I wasn't actually being serious ffs

 

Booooooooooo.

[sacreblueits442]

43 minutes ago, KFS said:

Comparing the economic impacts of war, inflation and country level dealings to a ticket office **** up is a bit off here Stan mate

...it was meant as sarcasm...!!!

[K1FOX]

1 hour ago, Chocolate Teapot said:

Someone has literally posted an article to prove there's more demand for leicester games than the vast majority of other clubs, and there's  huge waiting line for season tickets, but no, @K1FOX knows the stadium is going to 75% full because there's a cardboard clapper on seats. 

The STH take up will be there. It’s the rest when the novelty goes away. For someone who acts like he knows it all you do come up with rather childish takes.

[KFS]

1 hour ago, StanSP said:

 

 

 

 

I wasn't actually being serious ffs

 

Me either 

[Silebyfox_89]

Do we think it will be a sellout?

[Guest Chocolate Teapot]

8 minutes ago, K1FOX said:

The STH take up will be there. It’s the rest when the novelty goes away. For someone who acts like he knows it all you do come up with rather childish takes.

And for someone who clearly doesn't like to believe facts and evidence put in front of him you have an incredible amount of certainty on what the future looks like based on your view of the world.

[MarriedaLeicesterGirl]

5 minutes ago, Silebyfox_89 said:

Do we think it will be a sellout?

Probably?? Huge problem is the Family Stand restrictions. The game is on a school night and starts at 8pm, meaning kids won't get to bed until nearly midnight. Add in the fact it's on BT sports. The are always holes in that bit of the stadium on European nights this season.

[K1FOX]

1 minute ago, Chocolate Teapot said:

And for someone who clearly doesn't like to believe facts and evidence put in front of him you have an incredible amount of certainty on what the future looks like based on your view of the world.

Called an opinion mate. Why are you so offended by me stating we will struggle to sell out 40k? If anything I have evidence by the fact we have struggled to sell 32k this season and you’re the one with the ‘incredible amount of certainty on what the future looks like’. 
 

Stop being so offended on behalf of Leicester City Football Club. Your likes won’t suffer don’t worry.

[MalletFox]

2 hours ago, Corky said:

What community engagement is involved with this scheme?

I think it’s basically a group of PSV fans in the home end…

[MalletFox]

14 minutes ago, MarriedaLeicesterGirl said:

Probably?? Huge problem is the Family Stand restrictions. The game is on a school night and starts at 8pm, meaning kids won't get to bed until nearly midnight. Add in the fact it's on BT sports. The are always holes in that bit of the stadium on European nights this season.

Midnight!?? Where’s the after-parteh at? 

[Bayfox]

15 minutes ago, K1FOX said:

Called an opinion mate. Why are you so offended by me stating we will struggle to sell out 40k? If anything I have evidence by the fact we have struggled to sell 32k this season and you’re the one with the ‘incredible amount of certainty on what the future looks like’. 
 

Stop being so offended on behalf of Leicester City Football Club. Your likes won’t suffer don’t worry.

We struggle to sell out because we are maxed out at 23k season ticket holders many of which are paying 21.80 a game when you have to pu the rest on sale and insist on trying to charge nearly twice that of course its not affordable to many, I can take my family for 60 quid a match but when you start charging 38 plus for 1 adult it's not viable for many. If we can add 8k and it allows us to sell another 4 to 6k of season rickets then I think they will sell. Plus the clubs other major problem is the family stand season ticket holders will 1 day hit 18 and have to move out. Have to offer them seats somewhere.

[grobyfox1990]

23 minutes ago, MarriedaLeicesterGirl said:

Probably?? Huge problem is the Family Stand restrictions. The game is on a school night and starts at 8pm, meaning kids won't get to bed until nearly midnight. Add in the fact it's on BT sports. The are always holes in that bit of the stadium on European nights this season.

Midnight?!?! We off to mosh after

[coolcol]

1 hour ago, StanSP said:

 

 

 

 

I wasn't actually being serious ffs

 

 

I am amazed that some people thought your Morrison's fuel comparison was real 😲😲

[K1FOX]

18 minutes ago, Bayfox said:

We struggle to sell out because we are maxed out at 23k season ticket holders many of which are paying 21.80 a game when you have to pu the rest on sale and insist on trying to charge nearly twice that of course its not affordable to many, I can take my family for 60 quid a match but when you start charging 38 plus for 1 adult it's not viable for many. If we can add 8k and it allows us to sell another 4 to 6k of season rickets then I think they will sell. Plus the clubs other major problem is the family stand season ticket holders will 1 day hit 18 and have to move out. Have to offer them seats somewhere.

I agree with that. No disputing times are hard and prices are steep. Only thing is the expansion only means prices will be even higher 

[MalletFox]

22 minutes ago, grobyfox1990 said:

Midnight?!?! We off to mosh after

Oi oiiiiiii!! Vardy bombs all round!

[VLC86]

I sit in SK1 so can’t get onto the concourse at SK4, are there any divides in the Kop that would stop me from walking over?

 

Turns out I’m in SK4, you get the point  

Edited 29 March 2022 by Costock_Fox

[K1FOX]

Is there a UFS Tifo for this? Or is it a club thing?

[SchmalleyBoots]

My final email on the matter. He has said it will be passed on. Whether anything will come from it I dont know.

 

Hi Jim

 

I am somewhat saddened by this response. Not your own words I know, but it simply shows how the club has lost all touch with what it actually means to be a football fan and is treating us as commercial entities and "customers". As such I will frame my reply from a customer perspective and not a FAN as that doesn't seem to matter anymore. 

 

I do not expect a further response on this as I feel it is futile and that your hands as a fan liaison officer are completely tied and are unable to make effective changes to improve the relationship between fans and the club, but this is something I needed to get off my chest.

 

You know as well as anyone that football fans are emotional tied to a football club and following your team up and down the country and if fortunate enough abroad is like a drug, its something that is in you and won't go away and you know that if possible people will pay whatever they can to get to games. This is a prime example of that being taken advantage of.

 

I ask that this be passed on to whoever is making the decisions, because customer loyalty and how to run a business effectively and rewarding those loyal customers is simply not happening and they seem like they need a bit of advice.

 

"Customer loyalty is a measure of a customer’s likeliness to do repeat business with a company or brand. It is the result of customer satisfaction, positive customer experiences, and the overall value of the goods or services a customer receives from a business."

 

We the fans are those loyal customers and therefore delighting your loyal customer base should be at the forefront of everything Leicester City football club does. A few tips on how customer loyalty works across businesses and how those LOYAL customers are rewarded above and beyond the need to give favours.

 

1. Be Honest

Mistakes are just a part of life. Just think of the numerous data breaches that some of the biggest brands have had to deal with in recent years. What we learned from this is that honesty is always the best policy. This is where the club falls down massively. Hiding behind walls and barriers of middle management. Be honest with us about tickets, be honest with us about priority points. BE HONEST.

If a company didn’t address a small mistake with an order or something more extreme like a data breach, how would the customer feel once they noticed the issue? It’s likely that they’d lose any and all sense of trust with the company, and probably tell their friends and family about the negative experience.

No matter the issue, be honest with your customers. Dancing around a problem or ignoring it completely doesn’t put anyone at ease. A simple email that acknowledges the error and addresses how it will be fixed may be all your customers need to remain loyal.

 

2. Offer Discounts

Utilising your data of us as fans/customers, you are in a position to provide discounts on products that are purchased regularly, as well as products that complement prior purchases. This is where the ticketing section falls down completely. Offering discounts to random people rather than your loyal customer base will inevitably turn them off completely and work against what you are attempting to achieve by offering a small group of customer to experience a match for the first time and be at the detriment to the overall customer loyalty programme.

 

3. Respond to Feedback & Reviews

Asking customers for input is only the beginning. You should always respond any time a customer writes a review or offers feedback, regardless of whether it’s positive or negative. Doing so not only shows that you’re paying attention to what people are saying about you, but also demonstrates that you value customers’ thoughts and opinions.

 

4. Pay Attention to Social Sentiment

Another way to determine how customers think and feel about your brand is to analyse social sentiment. As its name implies, social sentiment refers to public perception of your brand as expressed via social media.

Social sentiment can be a strong indicator of which way your customers are leaning, this situation is a prime example of that, the social sentiment is horrific and the club are not addressing that head on with information and clarity on why it has been done. So your loyal customers are left in the dark.

 

5. Show Gratitude

A simple “Thank you” goes a long way!

 

6. Maintain a Human Connection

Even in the digital age, one-on-one interactions are much appreciated. Online chats and email correspondence are appropriate for a lot of situations, but nothing beats a human touch.

 

7. Be present

As we just mentioned, there are plenty of avenues customers can take to get in contact with you, so it’s important to make sure someone is always on the other side to represent your brand.

Whether a customer sends you a message on Facebook, an email, a comment on Instagram, someone should be there to respond ASAP.

 

8. Prioritise Emotional Relationships

In today’s cutthroat competitive business landscape, customer satisfaction is no longer the competitive differentiator it once was. The modern customer doesn’t just want their basic needs to be met — they want to feel seen, heard, and valued. This requires you to prioritise emotional relationships over transactional ones and to appeal to different “emotional motivators,” such as a desire to feel a sense of belonging, a desire to stand out from the crowd, and so on.

 

I hope this is received with the understanding it comes from a position of disappointment that the normal everyday fan just isn't being treated as well as they should be. I am in a very fortunate position that I can afford to go to games and fortunate enough that even with price increases I can swallow it. But I do that because I love the club and I earn a good salary. A lot of fans won't be as fortunate as me, and with a stadium expansion coming soon I would hate to see this club embarrassed with low attendances and poor support. Our support is vital and FOOTBALL WITHOUT FANS IS NOTHING.

 

Regards

 

Ben

[davieG]

The Merc.  https://www.leicestermercury.co.uk/sport/football/football-news/leicester-city-psv-ticket-cool-6882658

 

Leicester City fans fume over PSV Eindhoven fiasco as club forced to take action
A promotional offer saw tickets go on sale at half price, but the club had to close the scheme when the code to access the discounted seats leaked online, prompting anger

ByJordan Blackwell
15:41, 30 MAR 2022UPDATED15:57, 30 MAR 2022

Leicester City were forced to shut down a ticket offer after a promotional code leaked and prompted anger from loyal supporters.

As part of a deal with an affiliate partner, Cool as Leicester, City were selling half-price tickets to next week’s Europa Conference League quarter-final first leg against PSV Eindhoven. While the offer was exclusively for Cool as Leicester members, the promotional code needed to access it spread online, with other supporters taking advantage.

When the club realised there had been a leak, the promotion was closed. It’s understood fewer than 200 tickets were sold at half price. However, awareness of the offer has led to anger among supporters who bought their seats for the game before they were able to take up such a promotion.

 

The majority of adult season-ticket holders had to pay £25 for their seat for the PSV clash, with prices rising from the previous two rounds. The knockout round play-off home leg against Danish Cup winners Randers cost season-ticket holders £10 for entry, while the round of 16 game against Rennes was priced at £15.

The argument from many supporters was that the most loyal fans, those that buy tickets for every match and do so as soon as they go on sale, were being taken advantage of, while more casual match-goers were able to attend a big game at a discounted price.

One fan wrote online: "This time the club have well and truly messed up. I hope the PR team are working overtime because this issue isn't going away. Offering half-price tickets to a privileged set of people with no affinity to the club over loyal supporters is utterly shameless."

Another said: "Fifty per cent code for PSV tickets now? Punished for being a loyal fan and buying my ticket early. Bit of a shambles really."

This is not the first match that City have run promotional offers on tickets with affiliate partners, but appears to be the first time the code has been leaked. Cool as Leicester, who promote events in Leicester and local businesses to more than 60,000 followers across social media platforms, are one such partner.

They have a limited number of Black Card holders, who pay £20 for annual membership that allows them to receive discounts at a number of venues and restaurants around the city, as well as flash offers for events such as next week’s tie against PSV.

With general sale tickets costing £30 minimum, the half-price offer saved Cool as Leicester members at least £15. The promotion opened on Sunday, when the tickets were first on general sale, but after the code leaked, the offer was shut down by mid-afternoon on Monday.

Tickets for the game, which is only the second European quarter-final in City’s history, remain on general sale. The second leg, in Eindhoven, takes place the following Thursday, April 14, with City hoping to earn a semi-final against Roma or Bodo/Glimt.

[Ric Flair]

22 minutes ago, davieG said:

The Merc.  https://www.leicestermercury.co.uk/sport/football/football-news/leicester-city-psv-ticket-cool-6882658

 

Leicester City fans fume over PSV Eindhoven fiasco as club forced to take action
A promotional offer saw tickets go on sale at half price, but the club had to close the scheme when the code to access the discounted seats leaked online, prompting anger

ByJordan Blackwell
15:41, 30 MAR 2022UPDATED15:57, 30 MAR 2022

Leicester City were forced to shut down a ticket offer after a promotional code leaked and prompted anger from loyal supporters.

As part of a deal with an affiliate partner, Cool as Leicester, City were selling half-price tickets to next week’s Europa Conference League quarter-final first leg against PSV Eindhoven. While the offer was exclusively for Cool as Leicester members, the promotional code needed to access it spread online, with other supporters taking advantage.

When the club realised there had been a leak, the promotion was closed. It’s understood fewer than 200 tickets were sold at half price. However, awareness of the offer has led to anger among supporters who bought their seats for the game before they were able to take up such a promotion.

 

The majority of adult season-ticket holders had to pay £25 for their seat for the PSV clash, with prices rising from the previous two rounds. The knockout round play-off home leg against Danish Cup winners Randers cost season-ticket holders £10 for entry, while the round of 16 game against Rennes was priced at £15.

The argument from many supporters was that the most loyal fans, those that buy tickets for every match and do so as soon as they go on sale, were being taken advantage of, while more casual match-goers were able to attend a big game at a discounted price.

One fan wrote online: "This time the club have well and truly messed up. I hope the PR team are working overtime because this issue isn't going away. Offering half-price tickets to a privileged set of people with no affinity to the club over loyal supporters is utterly shameless."

Another said: "Fifty per cent code for PSV tickets now? Punished for being a loyal fan and buying my ticket early. Bit of a shambles really."

This is not the first match that City have run promotional offers on tickets with affiliate partners, but appears to be the first time the code has been leaked. Cool as Leicester, who promote events in Leicester and local businesses to more than 60,000 followers across social media platforms, are one such partner.

They have a limited number of Black Card holders, who pay £20 for annual membership that allows them to receive discounts at a number of venues and restaurants around the city, as well as flash offers for events such as next week’s tie against PSV.

With general sale tickets costing £30 minimum, the half-price offer saved Cool as Leicester members at least £15. The promotion opened on Sunday, when the tickets were first on general sale, but after the code leaked, the offer was shut down by mid-afternoon on Monday.

Tickets for the game, which is only the second European quarter-final in City’s history, remain on general sale. The second leg, in Eindhoven, takes place the following Thursday, April 14, with City hoping to earn a semi-final against Roma or Bodo/Glimt.

This article missed the opportunity to make this indefensible with the fact that these discounted tickets were available to these black card holders 6 at a time and completely goes against any old flannel that this was an outreach or partnering scheme. It's a complete shit show from whoever granted this and uncomfortable questions need to be asked of them by cutting off the usual get out answers they'll give around integral commercial and community partnering.

[Foxes96]

If the club do indeed read this forum as has been suggested, I am surprised there has been no statement from the club, still, given the outrage in this thread. 
 

You’d think based on some of the comments, and the reactions to said comments, it would have prompted them to address the matter. Sad really

[iancognito]

1 hour ago, Ric Flair said:

This article missed the opportunity to make this indefensible with the fact that these discounted tickets were available to these black card holders 6 at a time and completely goes against any old flannel that this was an outreach or partnering scheme. It's a complete shit show from whoever granted this and uncomfortable questions need to be asked of them by cutting off the usual get out answers they'll give around integral commercial and community partnering.

They really are brain dead. Given the issues we've had with Euro fixtures this season and fan behaviour, you'd think these untrained monkeys would have a tight reign on who got sold tickets in the home areas. Napoli fans attacking the family stand, flares being let off and numerous Spartak & Legia fans lobbed out of home areas despite stewards knowing where they were pre-kick off. And here's the ticket office just handing out tickets to anyone.

[FOXSE]

1 hour ago, davieG said:

The Merc.  https://www.leicestermercury.co.uk/sport/football/football-news/leicester-city-psv-ticket-cool-6882658

 

Leicester City fans fume over PSV Eindhoven fiasco as club forced to take action
A promotional offer saw tickets go on sale at half price, but the club had to close the scheme when the code to access the discounted seats leaked online, prompting anger

ByJordan Blackwell
15:41, 30 MAR 2022UPDATED15:57, 30 MAR 2022

Leicester City were forced to shut down a ticket offer after a promotional code leaked and prompted anger from loyal supporters.

As part of a deal with an affiliate partner, Cool as Leicester, City were selling half-price tickets to next week’s Europa Conference League quarter-final first leg against PSV Eindhoven. While the offer was exclusively for Cool as Leicester members, the promotional code needed to access it spread online, with other supporters taking advantage.

When the club realised there had been a leak, the promotion was closed. It’s understood fewer than 200 tickets were sold at half price. However, awareness of the offer has led to anger among supporters who bought their seats for the game before they were able to take up such a promotion.

 

The majority of adult season-ticket holders had to pay £25 for their seat for the PSV clash, with prices rising from the previous two rounds. The knockout round play-off home leg against Danish Cup winners Randers cost season-ticket holders £10 for entry, while the round of 16 game against Rennes was priced at £15.

The argument from many supporters was that the most loyal fans, those that buy tickets for every match and do so as soon as they go on sale, were being taken advantage of, while more casual match-goers were able to attend a big game at a discounted price.

One fan wrote online: "This time the club have well and truly messed up. I hope the PR team are working overtime because this issue isn't going away. Offering half-price tickets to a privileged set of people with no affinity to the club over loyal supporters is utterly shameless."

Another said: "Fifty per cent code for PSV tickets now? Punished for being a loyal fan and buying my ticket early. Bit of a shambles really."

This is not the first match that City have run promotional offers on tickets with affiliate partners, but appears to be the first time the code has been leaked. Cool as Leicester, who promote events in Leicester and local businesses to more than 60,000 followers across social media platforms, are one such partner.

They have a limited number of Black Card holders, who pay £20 for annual membership that allows them to receive discounts at a number of venues and restaurants around the city, as well as flash offers for events such as next week’s tie against PSV.

With general sale tickets costing £30 minimum, the half-price offer saved Cool as Leicester members at least £15. The promotion opened on Sunday, when the tickets were first on general sale, but after the code leaked, the offer was shut down by mid-afternoon on Monday.

Tickets for the game, which is only the second European quarter-final in City’s history, remain on general sale. The second leg, in Eindhoven, takes place the following Thursday, April 14, with City hoping to earn a semi-final against Roma or Bodo/Glimt.

PR is a zero sum game. The Leicester city PR team have plummeted where as the 'cool as Leicester' PR team.... Well!

[marbles]

As PT Barnum said

”no publicity is bad publicity”

 

[grobyfox1990]

40 minutes ago, iancognito said:

They really are brain dead. Given the issues we've had with Euro fixtures this season and fan behaviour, you'd think these untrained monkeys would have a tight reign on who got sold tickets in the home areas. Napoli fans attacking the family stand, flares being let off and numerous Spartak & Legia fans lobbed out of home areas despite stewards knowing where they were pre-kick off. And here's the ticket office just handing out tickets to anyone.

That’s not the issue, the game is on general sale so ‘anyone’ can buy tickets anyway, and buy them far easier than going through a Leicester subscription service. Infact there’s been multiple complaints on this forum about games not going to general sale. The problem is this lot get them half price whereas we don’t