PSV UPDATE

[AKCJ]

Just now, Sol thewall Bamba said:

Something that would pass as "supporter liaison". But hey if you're happy with that response fair enough 👍

That's not a response. It's him passing the concern on to the relevant department. What would you actually want Jim to say?

[AKCJ]

Just now, davieG said:

We're very sorry and have credited your account with the difference. 

 

Please do not let this put you off and go to Notts Forest instead.

If that's what the ticketing department want then that's what they'll say. It's not for Jim to answer, is it?

[davieG]

Just now, AKCJ said:

If that's what the ticketing department want then that's what they'll say. It's not for Jim to answer, is it?

 

 

 

 

[AKCJ]

Just now, davieG said:

 

 

 

 

 Come on Davie surely you've not just questioned my sense of humour with a minions meme?

[Sol thewall Bamba]

9 minutes ago, AKCJ said:

If that's what the ticketing department want then that's what they'll say. It's not for Jim to answer, is it?

If Jim's just passing on complaints and doing nothing else, that's not "liaison". If he were to pass on the complaints, speak with the relevant department, form a response and reply to those that complained with what had happened and what if any action will be taken, that is "liaison". 

 

But like I say if you're happy with this level of supporter engagement, then that's your call.

[davieG]

5 minutes ago, AKCJ said:

 Come on Davie surely you've not just questioned my sense of humour with a minions meme?

It was the only one relevant that I could find and also shows i wasn't being too serious about it.

 

Plus I wouldn't know a Minion from an Onion.

[AKCJ]

1 minute ago, Sol thewall Bamba said:

If Jim's just passing on complaints and doing nothing else, that's not "liaison". If he were to pass on the complaints, speak with the relevant department, form a response and reply to those that complained with what had happened and what if any action will be taken, that is "liaison". 

 

But like I say if you're happy with this level of supporter engagement, then that's your call.

Ensuring the club hears the complaints of it's supporters is surely liaison? What is it if it's not?

 

If I were to be complaining about this issue then I'd want my email to go to the ticketing office so that they can form an appropriate response to my complaint. Why would anyone want anything else to happen?

[Sol thewall Bamba]

4 minutes ago, AKCJ said:

Ensuring the club hears the complaints of it's supporters is surely liaison? What is it if it's not?

 

If I were to be complaining about this issue then I'd want my email to go to the ticketing office so that they can form an appropriate response to my complaint. Why would anyone want anything else to happen?

Liaison is two way. 

 

You're happy with it and I'm not because I know this is the blueprint for every single issue not just this one. Not much else to say tbh. 

[Yes N'Didi]

14 minutes ago, AKCJ said:

What do you actually want him to say?

A start could be.

 

'Thanks for taking the time to reach out, and I understand this is an emotive subject.

 

Fans are first and foremost at the heart of everything we do as a football club. We have recently re-started regular meetings with supporter groups and opened dialogue with supporters via the FCC meetings with the links between club and fanbase the absolute priority.

 

The club have several partnerships with various companies and corporations which whilst I can't disclose the full nature of, often result in tickets being made available in small quantities or at a discount. These partnerships are integral to the work that Leicester City Football Club does on and off the pitch.

 

I recognise that there is a strong feeling towards tickets availability and pricing, particularly following misinformation spread about the number of Nottingham Forest away tickets being distributed to staff. As a club we have decided to be far more transparant with supporters as to how many tickets are being distributed towards players, staff and corporate partners as opposed to the traditional priority scheme so that everyone knows what their realistic chances are of obtaining away tickets are in advance.

 

In specific relation to the discount code at hand, we recognise this was an error of judgement. Cool as Leicester are doing wonderful things for the City of Leicester as a whole, and in recognition of the work they are doing and taking our relationship further we decided to give a discount code to make tickets more affordable for their members. Unfortunatly, this code was shared outside of the group, and we have learned that next time these discounts will be given to members only. Also, I can see how letting members buy up to six tickets each at a discount will be frustrating and upsetting to Season Ticket Holders and Members who are amongst our most loyal supporters financially supporting the club. Moving forwards we will review how we can offer these opportunities without impacting the fan base in a negative way.

 

Thanks for taking the time to reach out - if you would like to discuss these issues any further please give me a call - I'd also like to invite you to the next FCC to give you an idea of the work we are doing to increase dialogue between club and supporters moving forwards.'

 

Not difficult - shows things are being taken seriously and doesn't divulge too much information, acknowledges how the wrong idea can be gained. Is that too much to ask for accountability and honesty (to a point).

 

 

[Fox92]

3 hours ago, Ashley said:

 

6 per card holder

[StanSP]

17 minutes ago, Sol thewall Bamba said:

If Jim's just passing on complaints and doing nothing else, that's not "liaison". If he were to pass on the complaints, speak with the relevant department, form a response and reply to those that complained with what had happened and what if any action will be taken, that is "liaison". 

 

But like I say if you're happy with this level of supporter engagement, then that's your call.

Have you ever heard of a holding reply? 

 

It's not as if he's gonna come up with the answers immediately and get responses from relevant department straight away. It's not about 'being happy' with that engagement, it's just understanding its realistic to be a bit more patient while the relevant information is found.

 

Now, if there's no response within a few days/week from the relevant dept then yeah that's not good service and ignorant. Jim could have been a bit more specific about when to expect a reply but he's replied saying it'll be passed on. Not the end of the world that he's passed it on to the necessary dept to deal with. God forbid that happen! 

[Sol thewall Bamba]

4 minutes ago, StanSP said:

Have you ever heard of a holding reply? 

 

It's not as if he's gonna come up with the answers immediately and get responses from relevant department straight away. It's not about 'being happy' with that engagement, it's just understanding its realistic to be a bit more patient while the relevant information is found.

 

Now, if there's no response within a few days/week from the relevant dept then yeah that's not good service and ignorant. Jim could have been a bit more specific about when to expect a reply but he's replied saying it'll be passed on. Not the end of the world that he's passed it on to the necessary dept to deal with. God forbid that happen! 

If you believe that there is a full response coming, that's fine

[Voll Blau]

If people think Jim's going to come back then fair enough. but how hard would it be for him to say "I will get back to you in due course" if that's his intention? His reply reads like that's the matter closed as far as he's concerned.

[Sharpe's Fox]

[hackneyfox]

.

 

Edited 29 March 2022 by hackneyfox

[Jackubu]

1 minute ago, StanSP said:

Have you ever heard of a holding reply? 

 

It's not as if he's gonna come up with the answers immediately and get responses from relevant department straight away. It's not about 'being happy' with that engagement, it's just understanding its realistic to be a bit more patient while the relevant information is found.

 

Now, if there's no response within a few days/week from the relevant dept then yeah that's not good service and ignorant. Jim could have been a bit more specific about when to expect a reply but he's replied saying it'll be passed on. Not the end of the world that he's passed it on to the necessary dept to deal with. God forbid that happen! 

I got the 'holding response' nearly 10 days ago. 

 

I'm really patient and am still holding. We're so lucky to have a team who are so attentive in wanting to get the best possible information for me and I'm very grateful for their engagement.  

[Jackubu]

1 minute ago, hackneyfox said:

You can't actually use the code though.

 

It got disabled about 3 hours after it came to light. Keep up 

[K1FOX]

53 minutes ago, Sol thewall Bamba said:

That is the standard response you get to absolutely everything.

 

This is the club that won a "best fan engagement" award recently.

Don't know who decides these awards because our fan engagement is non existent

[Stevosevic]

1 hour ago, SchmalleyBoots said:

Can you send similar emails to the club on goal music please?

[AjcW]

So, and excuse me for not reading past this page. The code is now dead but it appears I can select two £30 tickets and in the basket they show as £25..... that some kind of token gesture apology do we think?

[K1FOX]

Staggering that some people will back the club over anything. It does not make you any less of a supporter if you criticise what is clearly wrong.

[Guest Lako42]

2 minutes ago, AjcW said:

So, and excuse me for not reading past this page. The code is now dead but it appears I can select two £30 tickets and in the basket they show as £25..... that some kind of token gesture apology do we think?

Are you a St holder? 

[Guest TamworthFoxes]

Easy to tell from this thread alone the people who must work for the club.

If they don’t work for the club then there is literally nothing they would criticise the club for because this whole cool code is shocking and wrong on all the levels pointed out in previous posts.

@Yes N'Didithat was a superb reply and you would hope the club staff who are clearly on here copy and paste it for future replies.

[hackneyfox]

15 minutes ago, AjcW said:

So, and excuse me for not reading past this page. The code is now dead but it appears I can select two £30 tickets and in the basket they show as £25..... that some kind of token gesture apology do we think?

I bought an adult ticket in SK1 for £25 a week ago, they do show as £30 on the seating plan.

[StanSP]

12 minutes ago, TamworthFoxes said:

If they don’t work for the club then there is literally nothing they would criticise the club for because this whole cool code is shocking and wrong on all the levels pointed out in previous posts

Who? 

 

Apart from one poster a few pages ago, I've seen condemnation for the whole fiasco and that it has been roundly criticised as to how it's been managed?